Review summary

John Shepherd Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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One of the worst experiences I had with…

One of the worst experiences I had with this agency. I rented a house from them and verbally agreed and emailed confirming my extension of my stay. But suddenly the agent left the agency and the landlord changed his mind and evicted us by using no fault eviction. Not only that, they rented the place for less than what we were paying. It's a scam to get your deposit money. They charged us £1700 for property damage but the court ruled in our favor and we got our deposit back. Be careful.

A shoutout to John Blythe (Renewals…

A shoutout to John Blythe (Renewals Clerk) for being prompt, professional and cordial

P
Lauren is absolutely fab!!

I had a great experience with Lauren Foster from the John Shepherd team as she helped us with arranging to have a pet in our tenancy. It can be a bit nerve-wracking asking for a pet but from the the first interaction Lauren was friendly, supportive, and helpful in her approach and was just as enthused when our Landlord agreed as we were!! Our emails were responded to quickly and she was able to pass on all information efficiently. An absolute star 🌟 and we hope to have more interactions with her in the future

Stay away from John Shepherd

Centrick used to manage my property, and I never had any issues with them for 7 years. Once John Shepherd Birmingham Branch took over my property, the experience was very different. So, if you are looking around for a letting agent, please refer to all the one-star ratings on Trustpilot. There must be a reason why landlords/tenants are so upset with John Shepherd. If John Shepherd is your current letting agent, I will advise landlords to be more hands-on, even though you are paying a full management service fee for John Shepherd to manage your property. As I used to be very hands-off when Centrick managed my property, I had a very costly lesson when my property was managed by John Shepherd. To be fair, their senior management staff (Chris, Stuart, Julie, Jack) are all very responsive and professional. They gave me their full support during the formal complaint process. I was just very unfortunate to bump into a very absent-minded property manager. Just to name a few - he forgot to deduct the final month's utilities from my last tenant's deposit; forgot to inform Ginger Energy of a new tenancy, and all expenses were charged to me; forgot to sign on a Section 21 notice and when my eviction consultant would like to submit court papers to apply for a possession order, the unsigned Section 21 notice was invalid and the whole process had to re-start again; forgot to inform the Birmingham City Council of a new tenancy and I received a huge bill for council tax. As a landlord who is paying a full management service fee, I don't expect that I have to check the work done by my property manager. Those are just their "bread and butter". Right? I can't imagine so many things can go wrong. So, if you are looking for a letting and management agent, please read all the 1-star ratings on Trustpilot. I think comments on Trustpilot are very reliable. When I was very desperate to look for an eviction company last year to evict my tenant, I read comments on Trustpilot and found a very good eviction company with all 5-star ratings.

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All reviews

698 total • Write a review

Showing 51 - 60 of 694 reviews
IP
2 out of 5 stars

Our experience with this branch has…

Our experience with this branch has been disappointing. While they do eventually address issues, the response time is extremely slow. Recently, we ended our tenancy, and despite over a month passing, we still haven’t received our deposit. We’ve repeatedly emailed and called, but the responses are vague, and the management seems to change frequently. The lack of proper communication and accountability makes the service frustrating and unprofessional.

Date of experience: February 28, 2025

MH
2 out of 5 stars

Never again

Been renting at fabrick square for 3.5 years. Initial moving in process was brilliant which is what the extra star is for, otherwise it’d be 1 star. I Was put on a rolling contract after my initial year had expired. Then after 3 years I needed to reapply to live at the property I’ve lived at for 3 years already. This process was highly frusting and long. Upon renewal my rent went up by £200pm. Their excuse was they hadn’t raised prices for 3 years! I also needed to pay an addditional deposit on top of my initial deposit! On top of that, gaining entry to my property was difficult during the last 6 months of my tenancy. The fob entry system has not worked for 7 months and temporary door codes ceased to work. They say things will get repaired but don’t or when they do they are only temporary fixes. Avoid

Date of experience: February 27, 2025

LL
1 out of 5 stars

A Joke!

Incompetent, unprofessional, pathetic - they are a joke! Reported issues are ignored, when they promise they will back, they never back, they have problem with arranging even simply repairs in reasonable timeframes. If there are more issues, they are lost, it is too complicated for them to manage, so, waiting a half of year or a year for something, it is their standard. Their strategy are: excuses, empty promises and silence/ignoring part of the message/email. And on the end they blame tenant for their failure. I strongly discourage using their service.

Date of experience: February 25, 2025

RW
5 out of 5 stars

High quality rental management service

I have four flats managed by John Shepherd in Birmingham. Inevitably, there is always something going on. Previoudly, life with Centrick comprised an information void. Since dealing with Caitlin MacDonald, the quality and timeliness of the service has changed beyond all recognition. She responds quickly and professionally whenever there are issues and I couldn’t speak more highly of her service ethic. Thank you, Caitlin.

Date of experience: February 24, 2025

SG
5 out of 5 stars

Some people know how to do it.

John Shepherd acquired our previous letting agent last year. It has taken them some time to integrate the different operations. During this time we dealt with several people with various leves of frustration and difficulty. The higher management do a great job in insulating themselves from mere customers and despite suggestions on the website could not be contacted. The arrival of Maisy Smith was an extremely welcome relief. She is courteous, helpful, efficient, effective and demonstrated exactly how the task should be done. Her example should be copied throughout the business. Thank you Maisy.

Date of experience: February 24, 2025

S
5 out of 5 stars

Caitlin MacDonald

Caitlin was amazing. We had some issues when we moved in to our flat, we reached out to Caitlin and her responses were fast. Every issue was attended to without delay and she followed up with us. Thank you Caitlin!

Date of experience: February 12, 2025

JK
5 out of 5 stars

Natasha Watkins was my agent in the…

Natasha Watkins was my agent in the sale of my apartment. She was very helpful and efficient in all aspects. Great service. Recommend.

Date of experience: February 10, 2025

RF
5 out of 5 stars

Were really helpful during the whole…

Were really helpful during the whole purchase transaction - keeping things moving and keeping me informed

Date of experience: February 6, 2025

na
5 out of 5 stars

Caitlin took the stress out of sorting…

Caitlin took the stress out of sorting out a Coucil Tax issue with Birmingham City Council on my behalf, with great efficiency. For me this demands five stars! Thank you!

Date of experience: February 5, 2025

CS
1 out of 5 stars

Awful communication and care for tenants

I have spent two months chasing this company to get an issue fixed. Time after time I am ignore for weeks on end. Their lack of communication and regard towards tenants is a joke.

Date of experience: February 2, 2025

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