Japan Airlines

The only way to upgrade a ticket is to bid on a ticket. The only way to do this is via their website. It is not guaranteed you’ll get an upgrade and you don’t find out until 24 hrs prior your flight. According to their website you can not talk to an advisor about upgrading. I wanted to upgrade my very elderly mother’s ticket from Japan so she would be comfortable on her flight home after falling ill abroad. There is also no useful information on their website on how I could get her airport assistance for her. JAL once was one of the best most highly rated airlines. What has happened?

JAL service has completely fallen off a cliff and I recommend never flying with them again by switching to ANA. Our flight from Sapporo to Haneda was delayed by over 4 hours (weather impacted so understandable) but their bag drop system and customer service is completely rotten to the core. The oversize baggage counter was closed albeit 3 staffers manning the counter. I was told to queue up which took 2.25hrs - this is no hyperbole. They only had 2 desks open to accept well over a hundred people in the queue and one desk was clogged by a family who were tyring to work something out. Meanwhile, the 'group' check in counter was EMPTY and they wouldnt allow people to use this counter. EVEN BUISINESS CLASS customers. How the hell are business class passengers told to wait for 2 hours just to check in! Completely absurd. There was also a gentlman infront of me who waited the same time, but upon getting to the front of the queu was told he was in the wrong line. No signage No communication Broken system No thanks. I will never fly JAL again and will move completely to ANA for both my domestic and international flights between Australia and Japan.

Man zahlt +20€ für "Internet" was YouTube, Netflix, Amazon und co gesperrt hat und trotz Account kann man nicht 2 Geräte gleichzeitig anmelden, heißt man muss sich entscheiden ob man Handy für Nachrichten nutzen möchte oder ob andere Geräte für zb Word oder sonstige Webseiten die evtl nicht gesperrt sind.

1 counter only for oversized luggage and required a 2 hour wait to drop off bags. Insane. JAL was the only airline with a line for bag drop. There was no helping people and encouraging them to use the automated service for standard luggage. Just terrible.

Very slow at X2 building Heathrow they seem to offload all Airworld vehicles and leave import collections like my self for hours they are useless been waiting 3 hours and yet when airworld turn up they are straight on them

Our flight from Sapporo to Toyko on Dec 31, 2024 was cancelled by JAL. Although there were many, many other JAL flights still operating on that route that day, for some reason ours was the only one cancelled and with no explanation. We asked customer service to help us because we had a connecting flight to catch. We were told to wait in line. After a ridiculous 2.5 hours waiting in line, we were told that all JAL flights to Tokyo were full and we had to fly the next day and we had to pay for a hotel ourselves. It made me think that they wanted us to miss our flights after our repeated requests of help ignored. We ended up paying for an alternative flight to Tokyo on ANA and then rescheduling our connecting flight to the next day (at great cost) and arranging and paying ourselves for a hotel. In addition, getting a refund for the cancelled JAL flight has been a big hassle too. I tried to call, but was put on hold.

Loved the service provided by all the crew from the first flight up to our return flight.

Excellente compagnie À Paris grâce à Célia j'ai pû avoir une place plus adaptée car j'avais un problème de santé. Les hôtesses sont souriantes prévenantes même à vérifier que le coca est de bonne qualité Les toilettes sont très propres car nettoyés très régulièrement ce qui n'est pas toujours le cas. Vols à l'heure aucun soucis Je recommande vivement

May I please congratulate you with every praise for the lady who handled my check-in at LHR around 6am on Monday 11 November. I have over the last few years decided to only fly with Japan Airlines (with very rare exceptions, when it is absolutely necessary or if work requires me to do so otherwise) because of your top notch world class customer service, but I have not experienced this level of customer service in the UK by a non-Japanese staff of yours. Unfortunately I did not take down her name, but she looked like she is of either South Asian or Middle Eastern descent (sorry for a vague description) and believe was at the counter second from far right. Her mannerism was superb, handling of my luggage was excellent even though I had initially forgotten to ask for through transfer from LHR onto my local domestic destination. Never had I before heard such correct use of "sama" at the end of my name by a non-Japanese JAL staff, and it was so refreshing especially after having had a disgusting journey with National Express, which prides itself in treating customers like cattle in getting to LHR, a land where there's no concept whatsoever of customer service. Thank you so much for such pleasant, world-class service. This lady is an addition to the long list of why I only choose to fly our national flag carrier, with pride.

Unfortunately, I can only confirm the bad experiences with Japan Airlines (JAL). There are frequent cancellations and changes of booked flights and seats. Especially annoying: If you have booked seats for your family early and they cancel and change it without giving a reason. As a result, the minor children were seated separately from their parents in seats randomly selected by JAL on a 14 hours flight. This makes all the booking efforts useless and is just annoying. The customer service department can't do anything about it and only points out that JAL reserves the right to make changes at its own discretion. Unfortunately, this is a very common problem with Japan Airlines - for both economy and business class bookings. As a frequent flyer, I have not experienced the same problems with other airlines as I have with JAL. Based on my experience, I cannot recommend Japan Airlines.

I attempted to make a damaged bagged claim. The ONLY method of contact is by phone, no email available to you to claim. When I telephoned them in Perth, Western Australia, I was told I had to telephone Vancouver, Canada. I have refused to do that. THIS IS VERY, VERY POOR SERVICE. JAL are not helpful and have no intention to assist you with a baggage claim.

Top airline company in the world! As a Japanese living in Europe, I always use Japan Airlines or All Nippon Airways to go back to Japan. In terms of Japan Airlines, cabin crews have a lot of hospitalities and the food is very nice! Also we have more spaces at our feet rather than other airlines, which makes me more comfortable to sit down for more than 12 hours.

We booked business class tickets 8 months in advance. There were numerous flight changes during this time which also included having to fly with other partner carriers and hours sitting at several airports. On 3 of our 4 return flights my partner and I were seated rows apart from each other and had to rely on the good will of other passengers to change seats. On our first flight the service was appalling. The seats are very narrow and so hard they feel like wood. The food was also terrible. Dimming the lights during day flights and having all the blinds down was also not good. Overall we will definitely never fly JAL again or recommend them.

Jal airlines Eficientes,honestos , como 99% de los japoneses, bravo.

All experiences with JAL have been excellent. First class service and comfort.

I am a travel professional and have been flying with numerous airlines since 1979. JAL is the worse airline so far. My recent flight from Ho Chi Minh City to Tokyo was my first experience with JAL.l paid almost three times more than charter airlines and l had one of the worst flights in my life. A very narrow seat and a very rude flight attendant turned my flight experience into a sleepless night.So, on the way back to Vietnam l simply did not take the return flight with JAL and tried Vietjet Air. What a difference! Stay away from JAL!!!

Whilst overall a good airline, JAL shoot themselves in the foot by only having a telephone call centre with long queues, and no email or chat support. If you want to find out missing information before deciding whether to book a flight with them, good luck:-( And what’s worse, in the middle of a holiday, there was an urgent email to call the service centre. After 28 minutes on hold, they said that they wanted to tell us that wheelchair support wouldn’t be available on the final, Qantas operated flight, something that they already told us by email, and which we knew anyway.

I recently traveled business class with Japan Airlines, and my experience was extremely disappointing. Firstly, the flight was very uncomfortable. The seats were hard and lacked support, making the journey quite unpleasant.Regarding the food, it was also very poor. The dishes were bland and unappetizing, which is unacceptable for a business class flight.Additionally, I found the staff to be rude and unhelpful. Their attitude was unprofessional, and they seemed unwilling to cater to our needs.Lastly, the choice of movies was very limited, which is surprising for an airline of this caliber. Overall, my experience in business class with Japan Airlines was very disappointing, and I would not recommend this service to other travelers.

We had an emergency landing and i missed my connecting flight to MH plane to Auckland. They rebooked me on the next flight to sydney and said i had a connecting flight from there to auckland that only had 1 hr time to get to from landing to gate. Got to gate of flight just in time to be turned away stating i was never booked for the flight. It took 3 hours to find help airside as i didnt have phone plan active in Australia as i was not supose to be in Australia. As non of thier staff or MH tried to contact me to rebook a flight to Auckand. Once i got home after begging MH staff to help me and a further 5 hour delay for the next plane to auckland (so total of 8 hours unnecessary delay) I complained and tried to escalate them brushing me off but keep getting the 'unclear how i got home' response. I have asked again to escalated for a second time to the CS rep for thier manager as they are not understanding why I am complaining and brushing it off and emotional distress that they cant compensate.

Please dont book a fight with airline.my wife can't fily because she is not well they refuse ts refer the date or change the passenger fly with me so my Grandson could come instead and not willing to give us a refund I will never book with airlines again as they shitbags