Regular communication and updates.
Regular communication and updates.
4.4
Great
269 reviews
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Review summary
Jacksons Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Getting the Job done
We recently completed a comprehensive home remodel with Jackson’s Design, led by refurbishment consultant Ana Tonial. Ana brought exceptional project management skills and deep industry knowledge, guiding us through every phase—from design and planning to execution. As with many construction projects, we encountered unforeseen challenges, budget recalibrations, and tough decisions. What set Ana apart was her transparency and steady communication. She kept us informed at every step, even when the updates weren’t always easy to hear. Thanks to her tenacity and responsiveness, the project was completed to a high standard. We’re truly delighted with the transformation and the aesthetic outcome. The journey wasn’t without its bumps, but the result speaks for itself.
Great experience - thanks Enrico
Jacksons have been great to work with - Enrico in particular is very dilligent and always there to support both me and my tennants. Living abroad makes this especially valuable as I know I have someone I can trust looking after my flat for me
Very positive experience
Since working with Ledj, I have found her to be incredibly supportive. Her communications are speedy and personal, and she seems to care about giving the best service she can.
Company details
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Website
jacksonsestateagents.com
All reviews
269 total • Write a review
Showing 181 - 190 of 265 reviews
G
Greg
US
Unprofessional and opportunistic.
Jackson’s engineered two gazumpings, using our offers, which had been accepted, as leverage. They were unprofessional and opportunistic and focused exclusively on money, rather than trust that should underpin a professional relationship. If you don’t want to be screwed for money, run a mile from Jackson’s.
Date of experience: March 9, 2021
c
customer
US
Lack of care during height of pandamic
Have been very unimpressed with my experience with the property management team through Jacksons in Wandsworth. In particular with the rude correspondence I have received from Sarah Lewis. Especially since handing the notice in for our tenancy- which is in agreement with our contract. We have been bombarded with requests for different people to come to the flat for various services. Bearing in mind this is Mid Jan21 and we are at the height of the rise in Covid cases. They've had no consideration for the fact that we are working from home, or that we need time and space in order to allow people in and clean everything afterwards. All email correspondence has been rude and unsympathetic, and left me feel like I am being unreasonable for looking out for my personal safety. Anytime that maintenance checks etc. were needed for the flat in the past they have never given ample notice and always expected us to drop everything and have people over the next day. The fact that this has not changed or been re evaluated during the height of the pandemic is reflective of the lack of care and safety they are practicing in their own business.
Date of experience: January 15, 2021
GT
Dreadful service and management of Cara…
Dreadful service and management of Cara at Colchester branch, nasty vile bully who likes to try and belittle you and they refuse to give deposits back which means you have to take them to the Ombudsman which we won and if you Google them look at their dreadful reviews
Date of experience: October 15, 2020
RD
Very disappointing
Very disappointing. Unfortunately I had been with Jackson for a few years and was naive enough to think that their repeated mistakes and errors were one-offs. Clearly some systemic issues with how they run the property management side of the business as well as variability in competence levels of its employees. I eventually left but I regret leaving it so long and incurring continued expenses. Balham and Streatham hill office
Date of experience: May 11, 2020
T
Tugba
US
Jamie from Jacksons Balham is fantastic…
Jamie from Jacksons Balham is fantastic - clear and really helpful. He turned a difficult situation around for us and really surpassed out expectations in resolving some issues we had quickly. Really great asset to Jacksons. thank you Jamie - we really appreciate it!
Date of experience: November 10, 2019
MF
Jacksons estate agents in Clapham are…
Jacksons estate agents in Clapham are brilliant, they put on a marvellous Halloween party for adults and the little ones including a super colouring competition. We all enjoyed it great for the community, well done to them.
Date of experience: November 5, 2019
Jw
Jake walker
US
Upon moving in to our new flat there…
Upon moving in to our new flat there were few items that needed addressing. These were actioned in a timely manner by our property manager Bailey.
Date of experience: November 1, 2019
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