Review summary

Jacksons Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

S
Regular communication and updates.

Regular communication and updates.

Getting the Job done

We recently completed a comprehensive home remodel with Jackson’s Design, led by refurbishment consultant Ana Tonial. Ana brought exceptional project management skills and deep industry knowledge, guiding us through every phase—from design and planning to execution. As with many construction projects, we encountered unforeseen challenges, budget recalibrations, and tough decisions. What set Ana apart was her transparency and steady communication. She kept us informed at every step, even when the updates weren’t always easy to hear. Thanks to her tenacity and responsiveness, the project was completed to a high standard. We’re truly delighted with the transformation and the aesthetic outcome. The journey wasn’t without its bumps, but the result speaks for itself.

JO
Great experience - thanks Enrico

Jacksons have been great to work with - Enrico in particular is very dilligent and always there to support both me and my tennants. Living abroad makes this especially valuable as I know I have someone I can trust looking after my flat for me

Very positive experience

Since working with Ledj, I have found her to be incredibly supportive. Her communications are speedy and personal, and she seems to care about giving the best service she can.

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

269 total • Write a review

Showing 131 - 140 of 265 reviews
H

HG

US

5 out of 5 stars

We had a great experience with James

We had a great experience with James, who was friendly, polite, professional and quick to respond throughout the process.

Date of experience: February 17, 2022

CP
5 out of 5 stars

James Castleman was a pleasure to deal…

James Castleman was a pleasure to deal with and extremely helpful.

Date of experience: February 17, 2022

KM
4 out of 5 stars

James was a pleasure to deal with

James was a pleasure to deal with. Helpful, professional and knowledgeable of local area. Refreshingly not pushy or full of sales pitches!!

Date of experience: February 17, 2022

M
1 out of 5 stars

Most of these reviews are false

I haven’t worked with Jacksons, but don’t think it’s great practice to send mass mailouts to their database requesting glowing, personalised reviews on TrustPilot. This is the second time in 5 months we’ve received this request. It completely undermines the credibility of the online review system.

Date of experience: February 17, 2022

E
1 out of 5 stars

Very poor experience on a potential…

Very poor experience on a potential purchase. Felt misled and messed around. Not pleased at all and will not be looking to purchase a property sold by this branch of Jacksons going forwards.

Date of experience: February 17, 2022

JR
5 out of 5 stars

Great experience

Great experience

Date of experience: February 17, 2022

PH
5 out of 5 stars

Great Experience

Have had a great experience with them both for selling my house and searching for a new one. Kirk Smith in particular has been great.

Date of experience: February 17, 2022

L
5 out of 5 stars

Kirk Smith has been really nice to us…

Kirk Smith has been really nice to us every time we've spoken. He is a very good professional.

Date of experience: February 17, 2022

D

Dan

US

5 out of 5 stars

Kirk did a great job

Kirk did a great job. Very professional and knowledgeable about the property. Excellent service.

Date of experience: February 16, 2022

TP
5 out of 5 stars

Very helpful and friendly

Very helpful and friendly. I was shown around by Olivia Navarro who really knew her stuff and got back to me quickly on any follow up queries.

Date of experience: February 16, 2022

Previous1•••131415•••27Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.