Regular communication and updates.
Regular communication and updates.
4.4
Great
269 reviews
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Review summary
Jacksons Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Getting the Job done
We recently completed a comprehensive home remodel with Jackson’s Design, led by refurbishment consultant Ana Tonial. Ana brought exceptional project management skills and deep industry knowledge, guiding us through every phase—from design and planning to execution. As with many construction projects, we encountered unforeseen challenges, budget recalibrations, and tough decisions. What set Ana apart was her transparency and steady communication. She kept us informed at every step, even when the updates weren’t always easy to hear. Thanks to her tenacity and responsiveness, the project was completed to a high standard. We’re truly delighted with the transformation and the aesthetic outcome. The journey wasn’t without its bumps, but the result speaks for itself.
Great experience - thanks Enrico
Jacksons have been great to work with - Enrico in particular is very dilligent and always there to support both me and my tennants. Living abroad makes this especially valuable as I know I have someone I can trust looking after my flat for me
Very positive experience
Since working with Ledj, I have found her to be incredibly supportive. Her communications are speedy and personal, and she seems to care about giving the best service she can.
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Website
jacksonsestateagents.com
All reviews
269 total • Write a review
Showing 111 - 120 of 265 reviews
jn
We got there!
Sophie was great. It wasn't easy at times but her patience and experience helped this sale go through.
Date of experience: March 8, 2022
S
S.B
US
Excellent
We’ve recently used Jackson’s for the sale of our house and would highly recommend. It was pretty stressful at times and Sophie and her team were fabulous. Always at the other end of the phone and very helpful. They enabled us to achieve a record price for the road and would certainly use them again!
Date of experience: March 3, 2022
JM
Sophie Doughty at Jacksons Balham
I have been dealing with Sophie Doughty over the last few months with regards to a property purchase. I received detailed and regular communication throughout the whole process, as well as Sophie's ongoing support and patience with any issues that arose. Overall, an excellent experience that I believe reflects extremely well on Jacksons as a whole.
Date of experience: March 2, 2022
Cw
Elle-Mai Soggee was absolutely…
Elle-Mai Soggee was absolutely fabulous,super friendly and helpful, answered all our questions and was so calm. It's so important to have someone calming and relaxed showing you around houses. Someone that gives you time and she did all of that!
Date of experience: February 24, 2022
M
Margot
US
Earlsfield Jacksons - Poor communication, lack of empathy
I would not recommend Jacksons Proprty as your proprty management service, both for a landlord and tenant. We were excellent tenants, took really good care of the flat (provided some upgrades that we paid for) and garden, to then be notified that we were being kicked out on my due date (yes I was pregnant). I asked Laura, our property manager,(even begged her) to speak to the landlord and ask whether we could stay a little longer and she told us that the landlord said no and would unlikely change their mind... strange that you have to beg to get your property manager to email the landlord but anyways she did. After a lot of back and forth we managed to get to an agreement to stay longer if we paid more (ofcourse). It took months to get a correct contract to sign so we still feared something would happen and never felt at ease up until a couple of weeks before my due date. Communication was poor, we felt like dirt although like I said we were excellent tenants. We put a lot of effort to clean the property with our cleaning lady and it was cleaner than the day we moved in but we were still charged a deep clean of almost 300£. On top of that, we were charged new locks after sending the keys back because they told us one was missing but those were the ones we received. We never had the chance to check the property because before we even knew it, the locks were already being changed.. No rush to get us a proper contract and put our mind at ease, but everything for them had to be done NOW and IMMEDIATELY. Like I said, our property manager and her communication skills need a lot of work. Selfish and lack of empathy is how I would sum it up. Hope you have better luck if you have to work with them.
Date of experience: February 24, 2022
SJ
Helpful
Helpful, but more importantly for me, not too pushy or pestering me with loads of calls like some do, Kirk the manager has helped me with my somewhat specific requests.
Date of experience: February 22, 2022
J
Jo
US
Brilliant service with Jackson’s
Had a great experience with Sophie who managed our sale from offer through to completion. She was vigilant with all parties and helped with queries and enquiries to ensure the sale kept momentum. She was approachable in her manner and always at the end of the phone or email. Highly recommend Jackson’s for property sales in the area. Thank you!
Date of experience: February 21, 2022
SO
Great service every step of the way
I'm a first time buyer and everyone at Jacksons was very helpful and supportive all the way through the process, from initial viewings until moving in. Thanks in particular to Sophie Doughty who went out of her way to help me. There were loads of issues with the solicitors which delayed things by several months but Sophie was always on my side and kept things moving in the right direction even when I was feeling frustrated and ready to give up on the property. Estate agents don't always have the best reputation but Sophie is one that you can trust :)
Date of experience: February 21, 2022
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