5 months ago
Experienced electricians diagnosed my problem and fixed it quickly. They were also very nice people and a pleasure to have in our house.
6 months ago
Excellent service
6 months ago
They were very friendly punctual and helpful in every way, they also explained everything they were about to do.
6 months ago
prompt efficient pleasant service
Jacob and Jordan rang me to let me know they were arriving soon. They were pleasant and explained everything I needed to know. The work was promptly and efficiently carried out and I was very pleased with the whole process.
Quick response time , your business rang me back in the morning and had an electrician at my premises in under an hour. Electrician was helpful and polite, knew what the problem was but he did not have the parts for the job and told me he will go back to his depot and will quote me a price. He rang me back within 15 mins and quoted me a reasonable price for the job and I told him to go ahead with the job. He was back within 15 mins and after 30mins at the most, the job was complete. Totally hassle free and professional . Thank you.
Cassandra the mgr was very helpful and managed to organise the electrician to attend on the afternoon I needed the job done. The gentleman who came was very efficient and experienced and a very helpful cheerful person. The job was done promptly and efficiently. The invoicing and payment process was also very efficient. I am very impressed with their efficiency and excellent customer service. I have already told friends about them and highly recommended them to my close friends who will definitely call on them when they are looking for a reliable efficient and honest electrician. Thanks Cassandra and Brian… for making it so stress free for me.
Arrived on time, electrician approachable and courteous
James is great & very patient! Excellent work
Most helpful & throughly professional. Prompt and did a great job.
Service very satisfactorily completed.
Very professional approach from my first meeting. Every thing they promised they did. Great equipment.
Always reliable, polite and I am confident in their work. Thank you
It was fantastic that an electrician arrived within an hour of the phone call. Job was completed quickly and the electrician was very friendly. I would recommend Hornsby Electric.
Staff in office very friendly and helpful. Make effort to attend to our call outs as soon as possible
I rang with an electrical emergency in the morning and a friendly electrician was able to come to my property within 30 mins. The issue was resolved and the electrics were made safe. I am grateful for such a prompt service
Good work, came as arranged.
Isolated the problem quickly and dealt with the issue so that function restored
Very prompt and efficient service. Excellent communication as well; phone calls to advise when running late.
Turnaround time to address the issues and high standard of quality work delivered.
Upselling eg proposed switch board changes lead to confusion which resulted in verbal revision which lead to mistakes eg we pointed out the smoke detectors we wanted to use but somehow they were dropped from scope of work. One person is all that is needed to change light bulbs and install smoke detectors. That way you can reduce your labour costs and be more competitive. Despite the above the guys were very friendly and accommodating I will certainly keep Hornsby Electrics in mind for next time Best regards Steve
Hornsby Electric turned up on time, actually earlier than I was originally advised. The Electrician was courteous, pleasant and knew his stuff. Identified the problem and fixed it. He didn't try to sell me something like an upgrade that I didn't want. Quick and efficient.
The technician turned up on time, made an inspection, diagnosed the problem, quoted on the job, collected a new part from his truck and replaced the defective component, presented the account.
Excellent service
Based on analysis of 4 reviews rated 1-2 stars for Hornsby Electric
“After requesting a service from Hornsby Electric to replace a single outdoor light with another one I provided, I was...”
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Hornsby Electric is a licensed electrical services provider based in Sydney, specializing in prompt and reliable electrical solutions for both residential and commercial clients. With over sixty years of experience, the company serves the Hornsby area, North Shore, and Hills District, focusing on delivering high-quality workmanship and exceptional customer service. Their team of fully qualified electricians is dedicated to respecting clients' time, homes, and budgets while ensuring a smooth and stress-free experience. The company offers a comprehensive range of electrical services, catering to a diverse clientele that includes homeowners and businesses. Hornsby Electric is committed to customer satisfaction, as evidenced by their 4.9-star rating and high rate of repeat business. All work performed by Hornsby Electric is backed by a 100% lifetime guarantee, providing customers with peace of mind and confidence in the services provided.
Reviewers consistently praise Hornsby Electric for their exceptional service and professionalism. Many customers highlight the prompt and efficient response times, with electricians arriving on time and completing jobs as expected. The staff's friendly demeanor and willingness to explain the work being done contribute to a positive experience. Consumers appreciate the excellent communication and the high quality of work, often noting that the electricians are knowledgeable and trustworthy. However, a few reviews mention issues with quotes and after-service follow-up, indicating that there may be room for improvement in these areas. Overall, Hornsby Electric is highly recommended for their reliable and skilled electrical services, reflecting a strong positive sentiment among the majority of customers.
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