Harney & Sons Fine Teas

The earl gray I received was so bland that I think it must be stale black tea and that’s it, yuck … the orange pekoe was ok but not great… the only good thing I received was the tins that the tea came in… I was so disappointed that I contacted the owner, he offered no explanation for the poor quality … rip off … won’t order from here again. Boo

I can't comment on the tea as I never received it. On enquiring as to when my order would arrive I was informed that the order number I had was for an old order which had already been delivered. When I sent proof of the order with that number and proof that my payment had been taken on the date I placed the order I never heard back from them. I called a few times and every time I was spoken to rudely and told they have no record of me or my order, yet managed to take my money. Therefore if I could give them a minus score I would. They are ignorant, bad mannered and cheating liars.

The order had been dispatched after 7days so it appears that they will take your money, but who knows when you will get your tea. No respond from customer service Truly disappointed!

I have being ordering from Harney and Son since 2020, both on their website and Amazon. I place two orders in October, one on the 17th and the other on the 24th. When after over a week and I had not gotten any tracking information for either order; especially on the order placed on the 17th, I called customer service. I was told that the order should have been sent out and I should get it in a few days. I felt that I was being blown off. After a few days when I did not get any tracking information on my orders, I sent an email and didn’t get a response. I contact Harney and Sons once again because I had have not gotten the order made on 17th and had only just received the order made on the 24th. When I made contact, I felt blown off once again and was told once again that I would get the order in a couple days, but I still had not gotten any tracking information, so I knew that I was being lied to. Buyer be careful about ordering from here. The service has become unacceptable and less than standard. It appears that they will take your money, but who knows when you will get your tea. What bothers me the most is there was no real concern about my order and how I felt about not getting my order. I will not be ordering from here again, there are to many other tea companies to choose from. Very disappointed! Displeased Customer

I have always had excellent tea from Harney. I have been buying tea from them for over 10 years.I am very happy with their selection and quick shipping.Their sales and coupons are many.My favorite fruit blend is Blood Orange.My favorite black tea blend is Queen Catherine.My favorite white tea is White Vanilla Grapefruit.My favorite flavored black teas are Black Currant,Earl Gray Supreme and Hot Cinnamon Spice.My favorite flavored green tea is Green Hot Cinnamon Spice.

I tried to get ahold of customer service but didn't get too far. I just wondered if they're teas always go bad. The last 18 bags of my 50 sachet bag are bitter and have a strange smell.

I visit H&S mostly for their blends and flavored teas. Their fancier single-origins stuff can be found elsewhere for better price and quality, for the most part. Their flavored offerings tend to be good quality, rarely having an "unnatural" taste to them, like some other brands. Most of their standard teas are torn leaf, not large full leaves, which is actually not a bad thing since it makes them more suitable for filling them in my own disposable tea bags that I purchase elsewhere.

I have had nothing but excellent experiences ordering from Harney and Sons for more than half a decade. They offer a great variety of premium tea at relatively fair prices. Recently, their timely move to offer free shipping on every order has made them my number one choice for tea of any kind. Their products always arrive well-packed and in great condition, and they will often throw in a few sachets of teas you didn't order just for you to try. While I have always loved ordering teas in the Historic Royal Palaces collection, I have recently been interested in their teas themed on holidays. Among all their flavors, I can give my highest recommendation to their Blood Orange and their Earl Grey Supreme.

What a great find! I am a regular tea consumer, drinking 5 to 7 large cups a day. Most places sell ounces not pounds, and that can bring prices way up. My recent purchase went flawlessly, receiving exactly what I wanted, quality is excellent, received quickly. Would highly recommend to any tea lover.