Halfords Retail

If I could leave zero stars I would. I agreed to a mid range tyre to be fitted to my car. Went to collect my car and was told a budget tyre was fitted. The manager was rude and swore at me and threatened to call the police if I didn’t pay for the tyre that I’d not asked for. I paid for the tyre and told him I’d be raising a complaint with his head office as this wasn’t over. I raised a complaint with head office and asked them to clarify what I had ordered as the tyre was ordered over the phone. Halfords have not confirmed the telephone conversation and have not tried to resolve my complaint fairly at all. I was verbally abused by their staff, mis sold a tyre and now being told to raise a complaint elsewhere! I have told Halfords that if they do not treat me fairly and make good the mis sale, I will raise a dispute with my bank and will report them to trading standards. Awful service, I cannot actually believe a company the size of Halfords conducts itself in this way in 2025! I will never use them again!

Mobile tyre fitter failed to turn up. No communication. Email said to follow the tracking link, though had no link. Overall poor experience and will go elsewhere

Store assistant in Exeter could not even tell me if the product I needed was right for my car.. very disappointing. I suppose I will have to take husband with me if I need something from Halfords in future!!

I had booked a Halfords mobile tyre fitting. I waited in all day and called the helpline as it had been marked complete. I was told that the van was on its way back to their depot as they were behind on jobs and couldn’t come to me or even come the next day. No one informed me of this as I had to take time off work and could have gone elsewhere

Halfords Redhill Great service fitting my dash cam. Liam organised by phone, then Alfie fitted it in no time Thoroughly recommend.

I've had nothing but problems in the end I took my nextbase camera back after having nothing but problems . Nice guy who sorted it the last time . But brought my camera for my new car about 8 weeks ago. In that period I moved house so didn't really check the state of my car when they did it . The front was great all put back nicely but the back panel when they put the back camera in they didn't put the side panel back but I found that 1 of the clips was broken , that was 1 issue then I found the suffed up the bottom panel too . Really badly damaged. Really disappointed, with this service to be honest

Greg changed our tyres in Houghton Le spring. He was very professional and did an excellent job. Greg was a pleasant and polite young man, credit to Halfords A974B014490

Ordered the GOYA XL folding camping chair, to replace a terrible Tesco chair that was literally groaning every time it was sat in (they aren't meant for extended use, but it's being used as a gaming chair in a tiny flat, sooo....). I wanted to get something for my partner that was still collapsible, sturdier and actually comfortable to be sat in for hours. Ordered on a Saturday afternoon, late... perhaps evening. Got a message late Sunday saying it had been dispatched! When ordered, the pop-up said by the following Saturday (3-5 working days). Then I got a message same night from the courier saying they'd received it. In our hands by 2:30 Monday. I'm flabbergasted at how quick and efficient the process was, but he tested the chair immediately. It is QUALITY. Extraordinary, considering they're usually meant for short and infrequent use. (He's still working right now, but he's excited to be using it as soon as his day is over. I'm considering a Moon Chair for myself 😆). Extremely smooth sale, excellent product. Thank you! 🙂

Had front and rear dashcam fitted to my 2025 facelift upgrade model (latest model) on my Mercedes-Benz GT 63S E-Performance by Broady of Hallford's Huddersfield Retail store who did a brilliant job and was very supportive and knowledgeable...could not have asked for more. Indeed wjen you have the top of the Mercedes fleet top model you need to have complete satisfaction and peace-of-mind and Broady gave me this and more...for when you are dealing with a £200k+ motor, you need this confidence and I got it 100%....Thank you Broady and Halfords for what was an excellence service...

Maggie was very helpful and knowledgeable at the leicester branch i visited this morning. She was very friendly and helped my sign up for Halfords motoring club which had loads of good savings. Thank you Maggie.

Bicycle guys in Chichester, Thank you ! especially Louis. Went over and above to help identify the right tyres etc. and give practical advice. Friendly and attentive staff. ta

Buyers Beware I purchased a car battery in Sutton and it was faulty so I took it to the Balham branch they said they had to test it for 11 hours that’s ok so I asked for a replacement so I could still use the car They said No 😳 I said couldn’t leave my car in the car park as I’ll get a ticket after 30 minutes Long story short I purchased another battery So I could use the Car and if they found it was faulty I could get a refund they said No They would give me replacement battery 😡 that doesn’t make sense because I need a battery to use the Car 🥺 they called back over 24 hours and left a voicemail message confirming that it was faulty and if I bought my car in they would replace my battery 😡 as this is Halfords policy not to refund just replace the battery 😳 I Called and emailed Headoffice this want on for over 4 weeks they want a response from the Branch Manager They told me they look at the Notes and Closed the file 🧐 without replying to Headoffice finally 4 weeks later He or She said that I took the battery out of the car so this is why the battery failed 😩 I told Headoffice I use the car every day what madness this is 😤 in the end Headoffice was helping me they asked for a garage Report to confirm that my car wasn’t faulty 😡 in the end I said that I would collect a new battery from the store to end this nightmare 😤 then I remembered that I sent Headoffice a copy of the receipt and a copy of the voice message confirming that it was faulty and I corresponding with Adam at the Headoffice (it was sketch from Little Britain Computer said No) Adam wanted to check the voice message was from someone at the Store 😳 The voice message was the guy who fitted the new battery Every time l called Headoffice they apologised about my experience and they will escalate to resolved my complaint surprise surprise nothing happened Headoffice it was dealing with Ai Robots 🤖 The only human was a Young Lady Called Rieqa Who finally solved the issue and called me back finally I got a refund 4 weeks later 😇 thank God so be careful if you purchasing a battery from Halfords warn your friends and family about what Happened to me 😎 ps they only refund the exact amount of the replacement battery nothing else to compensate for all the de stress they put me through😡😤😡

Went to buy my boy his first bike as I stay 1 1/2 hours away and said they have 2 on the Internet which was about £80 each so got there and surprise surprise they didn't have any of them they said they don't update website all the time so had to get him the next one up which was £130 will never be there again

Hi, My order number is: A971B030638. I booked a tyre replacement service through Halfords and ordered four tyres with a home fitting. The booking confirmation stated the technician would arrive anytime between 8am and 8pm, so I waited the entire day — without a single update or call from them. As the day progressed and no one showed up, I had to call them myself. They assured me the technician would still come, so I kept waiting. Finally, just before the day ended, I received a call saying the driver was no longer available and wouldn’t be coming at all. I was then asked to reschedule. This was completely unacceptable. If they had informed me earlier, I could’ve made alternate arrangements with another company. But because they waited until the very end of the day to cancel, I had no other options — most places were already closed. I asked if they could come the next day (Saturday) or on Sunday, but was told they were fully booked and don’t operate Sundays. Now, I’ve been forced to wait until Monday, wasting my entire weekend just because of their poor communication and lack of professionalism. This kind of service is extremely frustrating and shows a complete disregard for customers’ time. I expected better from a brand like Halfords. I won’t be using their fitting service again.

Halfords Air Shelter, perfect alternative to awning for newly-purchased caravan - up and stable in just 3 mins after unpacking 1st time! Fully flexible side panel add/remove on all 4 sides to suit weather and privacy needs. Sides unzip and store in seconds. Height perfect for stepping straight in from foot of caravan steps. Highly wind-resistant air support poles - can see other ‘poled gazebos’ on site here sagging … Love design, including permanent discreet hook-and-loop covers for each air inlet, as well as central roof hook for lighting. Comparable air awning we estimate at 3 times the full current price of this lovely air shelter. Awning carpet previously purchased from Halfords for family tunnel tent is ideal too - WIN-WIN and win again Halfords!! 👏🎉

Appalling service - been trying to get a specific motorcycle battery which they have in two stores nowhere near me, but point blank refuse to enter into any process whereby the items can be transferred internally to a store nearer to me. People it's 2025 not the middle ages - no one's expecting you to personally go 4 days on a horse.

Anne at your Rustington branch was so help fall i am an amputee Anne asked if i needed help she located parts for me and even carried them to my car very good service vince

My dad purchased wiper blades in store for the front of his car taking advice from a salesperson. The blades were provided with 3 fittings to choose from. The one that was needed was very difficult to attach to the blade and it didn't fit on the arm! Having gone to the local Halfords website to look at the reviews, it seems a lot of people had the same trouble. It was a total waste of £45 and he purchased some Bosch ones at a cheaper price. He certainly won't be using Halfords again.

Went to our local Halfords centre today for price for 4 Pirreli tyres When I asked was told to go online and get the price myself Really poor customer service sures he would have Internet there to give me a price Went home and went online found the tyres that I needed cheap at Kwik fit £1000 customer halfords lost all due to laziness of staff !!!

I bought a bike for my son around one week or maybe 10 days he has been used at few times and paddle sides broken we have to get to the retailer in Tottenham Hill where we purchased it and they said it’s our fault first thing they offer this we can change the paddles but I have to pay for it then I said no because there’s only one week the parts they have used is cheap parts that’s why it’s break what they were saying no is my child fault at the end they have called the police but they did not change it  wasted police time online  such a big company with stingy and greedy they could not change a £5 worth paddle and I have paid £155 for the bike. Shame on them beware of that when you go there I happy to take your money but when you have problems with the bike, everything it will be blamed on you.