Halfords Retail

Paid by Klarna, Pay in 3 interest free, for 4 x high spec tyres, booked the time slot for the tyres to be fitted the next day. Made the first payment to Klarna, set up the Direct debit. I received confirmation of the payment and the Direct debit being set up. I never received any confirmation from halfords. I contacted Halfords. I was advised that the order hadn't been passed through as paid. I requested a copy of the customer complaint/case number. I still await it. Avoid Halford online as this has left me out of pocket unable to afford 4 new tyre and I needed my car to travel to Europe tomorrow night. I will never use halfords again

Went to the Pontefract store this afternoon with a bike that had been gifted to my daughter. It had been sat in a shed for several years and I needed to make sure it was OK Jordan was brilliant. Despite being obviously busy he took the time to check the bike. Gave me some great advice and helped me pick up a few extras I needed. Excellent customer service from start to finish!

Battery changed at Havant Halfords. Great service despite complex and difficult design on car. Member of staff extremely polite, skilled and patient throughout the battery change.

Tyre Fitting at Home Take Two.... Following the fiasco of the first attempt to have two tyres fitted, I waited in for 12 hours, no one from Halfords turned up, nor bothered to contact me to let me know they would not be turning up. I stupidly allowed them to book a new appointment, this time with a two hour window, imagine my surprise when once again no one bothered to turn up...... When I contacted Customer Services this time I asked to have the order cancelled and requested that a complaint was put forward on my behalf. A couple of hours later I received a generic email supposedly from Customer Services, with a last paragraph inviting me to respond if I had any further questions/queries, obviously I did having several questions to which I would like an answer. Three days later, with no acknowledgement/reply, I decided to chase the email, I have now received an automated reply stating the email address is no longer in use! My conclusion is that Halfords clearly do not care about Customers, have no Customer care or standards, if anyone from Halfords should read this I would be very interested to know how they feel this is an acceptable way to treat customers. If I could leave no stars I would, and needless to say, based on my experience I will not be rushing to a Halfords store, on-line service or recommending them to anyone!!

Went to Halfords in Bridgwater yesterday with the intention of buying a dashcam and getting it fitted. “Al” had no intention of providing any information on dashcams and said I should look online.

Sadly my car failed its MOT with a ‘do not drive’ warning for the front pads and discs. However, Ash at Bury St Edmunds and his team did a fantastic job at getting it repaired that same afternoon. Can’t thank you guys enough for your excellent service and your helpfulness.

Yuasa battery 5 year warranty not honoured We bought a Yuasa HSB010 battery from Halfords 05/07/2021 with a 5 year warranty - we still have the original purchase receipt, as well as the warranty receipt. On returning the battery to Halfords in Wellingborough on 3rd June 2025, with 13 months warranty still left, they refused to honour the warranty. They tested the battery, agreed it is faulty, gave us a "replace advised" receipt and said they wanted to keep the battery on charge overnight. They called my colleague today (4th June) to say the battery had been on charge all night and that their tester still said "replace" - but we will not be given a replacement battery - what a joke their "warranty" is! Halfords have lost us as a customer.

After Halfords Teddington cancelled my booking they forgot to refund my money for 1 MONTH! Only after I contacted them they proceed with the refund. If not contacted they will still keep my money ! Scammers!

Whilst visiting Gosport went to look at car sets for our grandson aged 3. Had 3 in mind and the sales girl explained the differences and having chosen the Joie i-bold demonstrated it and how it would could be fitted, safety and adjustments of straps etc for our car. It was reduced and we were pleased with the whole sales experience even though we had to wait for the correct staff member to talk with us.

OMG. I have just spoke to a customer service representative at Hallfords. I could not understand a word he said. So I have got to go to the store I purchased my items from. This was on the telephone. How many other people have experienced this.

Great service. I only purchased two new inner tubes but the staff went over and above to help me. Such a pleasant and, frankly, refreshing service. At the Hereford Branch

Halfords red brick can be quite useful but oh my.... online is a poo show. Can't tell if items are in stock in red brick, only have the option to click & collect. Order for delivery and comes back shipped by DHL. I do worry about the longevity of halfords and won't be using online again.

URGENT SAFETY WARNING – Negligent Assembly of Boardman ADV 8.6 by Halfords Walsall Product: Boardman ADV 8.6 Men’s Adventure Bike Purchased from: Halfords (Walsall branch, UK) Date of collection: 13/05/2025 I am writing this review to raise a serious safety concern regarding the state of a bicycle I received from Halfords Walsall, which I believe put my life in danger. Background I ordered the bike online as a boxed product, expecting to receive a new, unassembled unit. Instead, I received a call from Halfords Walsall informing me that they had two bikes in stock, both already assembled. I was told one was an ex-display model and the other a cancelled order that had "never been used." I agreed to collect the unused, pre-assembled bike. After two rides on 14/05 (22 km) and 15/05 (40 km), reaching speeds of up to 40 km/h, the bike felt dangerously unstable. I took it to a different Halfords location for a check-up. What they discovered was shocking and completely unacceptable: Serious Mechanical Failures Identified: Bottom bracket bolts loose Headset loose Front wheel loose Gears not indexed Brakes rubbing Plastic packaging material left between rear cassette Any one of these issues could have caused a serious accident. Taken together, they represent a gross failure of duty of care by Halfords. Response from Halfords Customer Service When I contacted Halfords to escalate the issue, I was met with denial and deflection. I was told that if the wheel or headset had truly been loose, it "would have been a disaster of a test ride." That is exactly my point—I was fortunate to avoid a disaster, but their own store documented these issues in writing, confirming the assembly was dangerously flawed. Halfords, you need to take responsibility. Your negligence could have resulted in a catastrophic accident. You must address this immediately, issue a formal apology, and take meaningful action to ensure no other customer is ever put in this kind of danger again.

The staff at Halfords retail stores are incredibly helpful, which is why I went to them first to try and get an estimate. But my experience over chat with Nidhi was really disappointing. She made assumptions about what I was saying and came across quite rude and dismissive. I was just asking for a rough idea of repair costs, but the tone made it unnecessarily difficult. Not what I expected from Halfords.

Ordered 4 new tyres for my husband’s car with mobile fitting. The fitter turned up and only changed ONE tyre. He claimed it was “too hard” to remove the other wheels and told us to report it to Halfords. Then he gave some other excuse and left. Halfords' recommendation? Take the car to another garage to have the wheels removed, then book another appointment to have the tyres fitted. Absolute joke! What’s the point of a mobile fitting service if they can’t do the job properly? Waste of time and money. Don’t bother with Halfords – full of excuses and cowboy service. Wouldn’t recommend to anyone.

I had a very frustrating and disappointing experience at Halfords Balham, located at 316-324 Balham High Road, Balham, SW17 7AA, on the 10th of May 2025. I went to collect my order: Road Angel Halo Vision 2 – 2K Mirror Dash Cam with memory card and installation kit. Unfortunately, I received a £60 parking charge, which was completely unfair and caused solely due to Halfords’ poor service and delays. When I arrived, the staff took an unusually long time to locate my order. I informed the main receptionist, Nick S, that my car was parked outside and specifically asked him to extend my parking time, as the delay was not my fault. During this visit, Nick also booked my car in for front and rear dash cam fitting and checked the car’s controls to assess whether the installation was feasible. This process extended my stay well beyond the 30-minute parking limit. Two days later, I received a £60 parking charge in the post, issued by Total Parking Solutions. I called Halfords customer service immediately, but was told they couldn’t cancel the parking charge over the phone and that I needed to go back to the Balham store in person to resolve it. Since then, I have made multiple visits to the store, each time providing my car registration number, email address, and a photo of the parking charge letter. I was repeatedly told that the charge would be cancelled and that I would receive a confirmation email – but I have never received any confirmation. On Saturday 31st May 2025, I was told that no written proof or reference is given in-store on the same day and would receive update via email and that I would just have to keep checking back in-store if Halfords cancel the parking charge. Between visits, I also called Halfords customer service several times to follow up. On each occasion, I was told that Halfords Balham were not answering their phone, and I would have to go to the store in person to get any update. This is completely unreasonable. Customer care doesn’t begin when a purchase is made, nor does it end when payment is received — it starts the moment a customer walks through the door and continues throughout their entire experience. I should never have received a parking fine, especially when I had informed the staff and was kept waiting due to their inefficiency. The responsibility lies fully with Halfords Balham. I am now left with a parking charge that is increasing over time because Halfords Balham has failed to follow through on their assurances. I urge you to cancel this parking charge immediately and take accountability for the inconvenience and poor service I have experienced. I strongly advise others to avoid Halfords Balham – this level of disorganisation and lack of follow-up is unacceptable.

We ordered a new battery for dad’s car and it was fitted today at home which was so convenient. Thanks to Alistair - professional and helpful young man ! Excellent service!

Used the Halfords tyre mobile service to change my flat tyre. Technician arrived in good time at my home, was friendly, cheerful & polite even despite the heavy rain and completed a quick tyre change plus checked the air in my other tyres for me too. A pleasure to deal with, great customer service all done with a smile exactly what you want! 😊👍🏻

The online systems are truly horrible, and it is either antiquated or deliberately difficult to cancel an order and gives you another reason why a company like Amazon keeps eating other companies cake. Having ordered a ground anchor two weeks ago, it has stayed in the "Getting ready to deliver" stage for nearly the whole two weeks. I wanted to cancel after the order seemingly got stuck in this stage, so you go to your account and you can't directly cancel it. You are directed to the online chat system from the help pages. The first phase of this is a bot when you enter that you want to cancel an order, it directs you back to the page that just advised you to use the online chat. So after a little while, you eventually get to chat with a real person who you explain the issue to, normally a couple of times, they proceed to say they will forward it to a dedicated team to deal with the issue within 48 hours, so this phase was a fairly pointless and offered no more real help than the bot. I should also point out that the first time I did this process, no one contacted me in the 48 hour timeframe, and thus I was forced through the same silly process a second time, just more annoyed than the first time.

I purchased a bike in march from Halfords. I want to order replacement brake pads nowhere on their site are they listed. Spoke to someone on webchat who hadn't got a clue but gave me the phone number of my nearest store. Called that 3 times and it just rang out for 10+ mins. I don't drive and my nearest store is 3 long bus rides away. If your going to sell the bikes please make it easy to order spares on your site! At least list an email address instead of using people on webchat who have no knowledge of the items you sell!