Group 1 Automotive UK

Excellent Experience at Mercedes-Benz of Coventry I recently purchased a new car from Mercedes-Benz of Coventry, and I couldn’t be happier with the experience. The entire team was incredibly professional, knowledgeable, and welcoming when I walked into the dealership. The staff went above and beyond to ensure the process was smooth and enjoyable, answering all my questions with patience and expertise. Their dedication to customer service truly stood out, and purchasing my new car was a memorable and stress-free experience. A special thank you to Sharan Khan and Muhammad Chaudhary for their outstanding support and professionalism. I highly recommend Mercedes-Benz of Coventry to anyone looking for a first-class car-buying experience. Thank you again for your excellent service!

Excellent work.

Very professional

Great communication, no pressure sales, very informative, very professional.

Excellent service from start to finish

Brilliant staff, nothing too much trouble, great experience as usual. Thanks

Excellent customer service, very highly recommended

Really good service selling my car. Craig from the southern office was very helpful

Heated seat cushion not working on my 2014 Jaguar XK. Group 1 Jaguar CHESTER said no problem, check in for a £200 diagnostic. Booking and drop off was a debacle. Another visit after the new seat element part was available. Wrong part ordered. Turned out after the correct one being fitted to be something else requiring THREE more hours diagnostic. Two weeks later, had to call them to get an update. Was told it was the seat management module, which they couldn't program because the 10 year old Jaguar was too old! They would send me the part number. Which they haven't... A total of around £800 with nothing to show for it and no fix. Emailed the service manager and MD to suggest that the poor customer service and general treatment of my experience with them should allow for some of the payment to be refunded, no reply. Lots of calls from Group 1 customer service asking about my experience...tick box and lip service approach to customer service of any substance. The staff at this dealership were more interested in offering a cup of coffee and a big smile than anything else of use. Couple that with enquiries about 'rest of my day and the weekend' says much about Group 1's customer service training. A complete waste of time and a lot of money.

I had the misfortune of chatting with a 'service agent' who could not answer any questions and exited the chat whilst i was typing. Seeing the other reviews here i am not surprised at the poor quality of this company in general. I asked the agent to help me with an indicative timeline of a response time, unfortunately, that is too difficult a question to answer.

Sold my car through an Online Auction site. It was bought by Group 1 Derby at my reserve price. The auction site couldn't offer a quick pick up and delivery to Group 1 so I arranged to deliver it myself. Did a lot of the paperwork on line, Sammy and Curtis were pleasant and easy to deal with - one quick look around the car, and the money was sent. Arrived in my Bank Account about 3 minutes after it was sent. Pleasant, professional and good to deal with. Thanks, Curtis!

absolutely shocking customer service. No one answers the phone or emails whether in branch or head office, I see in the comments here they said "email complaints @ group1auto.co.uk" but don't think they'll reply to those either. Will say anything to sell you a vehicle but there is absolutely no sense of after sales or customer service. Would never in my life purchase nor recommend anyone to purchase a vehicle or deal with Group 1 Auto ever again.

I called into Group 1 Volkswagen Stockport to look at trading in my VW Tiguan for a newer car. I was met by Mark Minstram. Mark was excellent from start to finish. He helped me find my perfect car. He took the time to listen to my needs and budget. He was so helpful and knowledgeable in answering all my questions. Outstanding service. Very happy with the purchase of my car. Overall I would give Mark 10/10 and I will definitely recommend to friends and family. Thank you Mark.

Please DO NOT under any circumstances buy a new Tiguan. We picked ours up in October and within 3 weeks it was having technical software issues. SOS calls happening constantly whilst driving, invalidating the air con, sat nav etc whilst happening, not to mention highly distracting and dangerous. I have waited 6 weeks for an appointment and VW bromley have been so unhelpful. This is our 5th VW in almost 20 years from this showroom and will most definitely be our last. Terrible car, terrible support from sales.

Other than BT possibly the worst service provider I have ever dealt with. Constantly call and email me asking to talk about my Jaguar finance agreement. 6 times we have set a time and date that accommodates my working schedule. Not once have they called at the time or even the right day. Have complained and asked them not to contact me. Surprise, yet another email asking to set up a time to discuss. Will never deal with Group 1 again and hope the new Jaguar target demographic is ready for this fantastic service!

Spoke to sales at the BMW franchise at Cambridge re an M3T. I was told around 530pm that they had a cancelled build slot available for delivery in March 2025. This would avoid the car tax increase on 1 April. I was also told that it would be fine to contact them this morning to select the spec etc for the vehicle. I rang 9am today. Oh I'm sorry the slot went late last night. Well thank you very much. I could have taken the slot yesterday if you hadn't advised me that I was ok til this morning. Or is it more likely the slot never existed? Whatever, sales staff are not in my view to be trusted/believed.

I can see why group 1 only have 1.6 on there reviews one of the worst I have ever seen , I can see why the Bedford mini branch never pick the phone and when you do get through ask reception to get sales to call you back they don’t bother , e mailed them still no reply avoid at all costs awful company

Made a purchase over phone and online with a sales rep, car was collected and it was the snakey tactics they always start off with once they take the money. He ended up leaving and when it came to getting the car checked over and details on the system that should have shown accurately came up as incorrect they spent a whole year with a slow response claiming they’ll rectify the issue and resolve the concerns. Didn’t wish to address the faults or errors that got mentioned and played the difficult route as always. Once they have you tied in to a contract it’s all down hill from there. I wouldn’t bother with these lot again and they are lucky I’ve been going through a bereavement otherwise they’d be taken above the ombudsman for their lack of service and attitude towards helping a customer receive good customer service. AVOID Inchcape all together.

The worst customer service you can imagine.

How to Lose a Customer Until recently, I’ve had a very good experience with Group 1 Stansted - I’ve had my cars serviced there and purchased one from them last year. However, my recent experience with my MINI hatchback has been extremely disappointing. The people involved have been fine to deal with, it’s the service as a whole that’s the problem. I wanted to upgrade my satnav maps and install a genuine MINI Sports Brake Retrofit Kit, which I had purchased new from another MINI dealership. Before buying the brakes, I checked with Group 1 Stansted’s parts department, two other MINI dealerships and two independent MINI specialists who all confirmed that the brakes would fit my car provided I had the correct wheels fitted. This is also covered in MINI’s own installation instructions for the brakes that stipulate everything that’s needed. Group 1 were happy to sell me a new set of wheels and TPMS sensors in preparation for the brake installation. I booked my car in with them for the work to be done and made it clear that the car had the correct wheels as supplied by them. Upon arrival, I was told that they did not recommend attempting to update the satnav maps as it could damage the head unit. About an hour after arrival, I was informed that they would not install the brakes due to safety concerns because my car did not have a JCW brake master cylinder. This was not mentioned by their service or parts departments during my initial enquiries. MINI’s own instructions do not list this as a requirement, and the other MINI dealerships and independent specialists made no mention of this as a prerequisite. At this point, I was close to returning the brakes to the supplying MINI dealership, but I decided to get a second opinion. I called the two other MINI dealerships and the independent specialists again who all confirmed the brakes would fit ok and they did not understand why the work was declined. I then called Sytner Stevenage who said they could fit the brakes, which they did without issue, and they’re great. They also upgraded the satnav maps and car’s software without issue. I’ve raised a complaint with both MINI UK and Group 1 about this situation. Not only did this cost me a significant amount of money, but I also had to rearrange my schedule and take time off work to travel to get the brakes fitted. More importantly, how can an authorised MINI dealership put a customer in this situation and have a position that’s so contrary to that of their peers and the brand they represent? I’ve spoken to MINI UK and they said that their dealerships have the autonomy to refuse work. However, Group 1 Stansted’s position remains baffling. If the retrofit kit was unsafe as supplied and documented, then why would MINI dealerships sell it? If an upgraded master cylinder were necessary, it would be specified as a prerequisite or included in the kit, as is the case with the Countryman kit. I can only conclude that Group 1 simply didn’t want to do the work, in which case, say so when booking the job. Despite not responding to my complaint email, I gave Group 1 an opportunity to talk to me about this by calling them, and I was told that someone would call me back the same day. No one called. If you’re considering similar work for your car, ensure that you speak to other dealerships as they do not all represent the same brand equally. It’d be nice if MINI UK and its representative dealers had more consistency and joined up thinking in their approach to such work.