9 months ago
Info at point of sale was 4-6 week delivery, which I took to mean for the expensive greenhouse I purchased to be constructed and usable. It ended up being 15 weeks from purchase to installation!! Not... See more
10 months ago
Well happy very well made the fitters were very polite and answered all my questions
Great product and service,arrived when arranged. No problems with erecting my greenhouse. Can’t fault the business for their excellent service
great good service
I only ordered glass clips but I was very impressed with how quickly they arrived
Great company to deal with, order simple and as long as their requests are followed and complied with they are very help and efficient. The company are good communicators and keep you informed of progress and delays should the occur. Fitters arrived on time worked well and at a good speed, they are very clean and know what they are doing. Overall very satisfied.
Review of Greenhouse purchase for Wooler The fitting team of two arrived early after a long journey. They were very friendly and businesslike. They got on with the job immediately and carried out the work quickly and methodically. The job was finished in well under 2 hours. The end product looks excellent and is well designed. My wife seems to spend half her life pottering in the greenhouse now. The whole process from order to installation was handled professionally by Greenhouse. We're very pleased.
When it rains it hold the water in the corner joints so I am waiting for some to fix this but other than that it looks lovely
Very happy with my greenhouse / shed combo. Ideal for what I want.
Terrible company, I tried to order a greenhouse with a base, at which point I was told the “free” postage wasn’t free despite this not normally being the case for my postcode. When the greenhouse finally arrived the base was missing and I was rather rudely informed that for some reason it hadn’t been ordered, and they wanted another £120 odd to send me one! Also when you phone the number on their emails you end up speaking to the manufacturers who just happen to employ the same guy who runs greenhousestores🙄 Wish I’d paid a little bit more for a better product and decent customer service…
Unfortunately I had to return an irrigation system that was not suitable for my greenhouse. A refund was credited immediately it was returned, and I then purchased a more suitable system for my greenhouse which was received in very few days.
So far so good nearly erected. There are a few fitting alterations needed, and tools needed, but nothing a handyman shouldn't overcome.
Greenhouse arrived with two bases but no frame!. Very annoying.
Great service from start to finish. Delivery was as emailed with driver placing boxes and glass in safe place almost next to construction site.
Not received it yet, still waiting, it must be walking here being so slow with delivery
Gr8 Greenhouse, delivery fantastic, had a very small problem which was dealt with as soon as I contacted them. I don't usually give five stars but this company went above and beyond.
Can not fault the service, told 8 to 10 weeks lead time, delivered in 6 weeks, brilliant, Great communication from start to finish. Thank you to driver Mike for your help... Would highly recommend Greenhouse Stores...
Delivery was prompt and well wrapped, with communication on it's status clear and timely. Product is good quality and assembly instructions, while necessarily a bit complex, clear and well presented. Customer service is excellent - one of the parts was incorrect but immediately replaced without quibble - and friendly. I have no hesitation in recommending this company and their product.
Our purchase arrived really quickly. The quality of all accessories is excellent and assembly has been easy. Very happy and satisfied with Greenhouse Stores and Vitavia products.
I have found Greenhouse Stores to be fantastic with all my dealings with them. My initial contact was returned speedily and they knew exactly what I needed in my new greenhouse. I would thoroughly recommend them to all my friends and family.
Fast and efficient
The greenhouse was delivered and no problems regarding delivery. Excellent service, and would recommend on my dealings with G.S.
Based on analysis of 54 reviews rated 1-2 stars for Greenhouse Stores
“Info at point of sale was 4-6 week delivery, which I took to mean for the expensive greenhouse I purchased to be cons...”
“Installer says customer is supposed to contact him”
“Ordered and paid for a Greenhouse , told it had left the factory at Shire 1st August delivery within 4 days , I arran...”
“Info at point of sale was 4-6 week delivery, which I took to mean for the expensive greenhouse I purchased to be cons...”
“I tried to get Elite to take the greenhouse back and issue a refund as I did not consider it satisfactory quality”
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Greenhouse Stores is a UK-based online retailer specializing in the sale of greenhouses and related garden products. The company offers a wide variety of greenhouses, including aluminium, wooden, polycarbonate, and lean-to options, catering to both small and large gardening needs. In addition to greenhouses, customers can find a selection of greenhouse accessories, sheds, garden furniture, and storage solutions, all designed to enhance outdoor living spaces. Targeting gardening enthusiasts and homeowners, Greenhouse Stores aims to provide high-quality products from leading brands, including Vitavia and Palram Canopia. With a commitment to customer satisfaction, the company offers free UK delivery on many items, making it convenient for consumers to purchase their ideal greenhouse online. Whether for hobbyist gardeners or more serious horticulturists, Greenhouse Stores serves as a comprehensive resource for outdoor gardening solutions.
Greenhouse Stores receives a mixed response from customers, with many praising the quality and delivery of their greenhouses. Reviewers frequently highlight the helpfulness of the staff and the smooth installation process, noting that the greenhouses are well-made and easy to assemble. However, there are significant complaints regarding customer service, particularly experiences with rude staff and long delays in delivery, with some customers waiting up to 15 weeks for installation. Issues with missing parts and unresponsive communication also contribute to dissatisfaction. Despite these challenges, many consumers express overall happiness with their purchases, emphasizing the quality of the products. The sentiment is mixed, reflecting both positive experiences and notable frustrations.
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