Greenhouse Stores Reviews

If I could give 0 starts I would. I purchased a greenhouse from this company. I spoke an extremely rude man in the sales team after politely describing my upsetting experience. He started shouting and put the phone down. Never in my life have I experienced such a horrible experience when dealing with any company. Never purchase from this company- they are beyond rude and unhelpful. Formal complaint on its way.

Info at point of sale was 4-6 week delivery, which I took to mean for the expensive greenhouse I purchased to be constructed and usable. It ended up being 15 weeks from purchase to installation!! Not clear comms, ridiculous situation where the company sub-contracts to an installer. Installer says customer is supposed to contact him. Company says installer should contact customer. An absolute joke! Installer took a few weeks to even confirm an appointment for installation (after lots of chasing) and this is after a delay in the product even being delivered. A greenhouse that was supposed to be delivered at the start of the growing season has come at almost the end. Really not good enough.

I have just finished having my Vitavia Green Venus 5000 6 x 8 Greenhouse erected yesterday. Greenhouse Stores were very helpful when I was ordering. It was delivered when they said. I had been looking for it to be installed but I lived too far away. However, they recommended a gentleman who, when I got in touch, was able to come. It went up yesterday and I am delighted. Thank you for all your help and for recommending Brian for installation. Great experience all round and would highly recommend the company, the delivery service and the installer.

Well happy very well made the fitters were very polite and answered all my questions

Greenhouse ordered 14/1/25 - delivered 24/4/25 with one piece missing (a shelf) which I received on 19/6/25. I dealt with Ian Willstead who was very helpful. The construction crew arrived on the evening of delivery and were superb. The job was done and all the rubbish (card/plastiv etc.) was cleared and removed by them. They were polite and knowledgable - my only niggle was the wait for delivery.

Emailed them with a question about delivery as I wanted to know how it was delivered with regards to moving the glass from the delivery truck to the garden and never got a replay so they lost a sale seems that lots of people have issues get a reply well it’s their loss

We have just finished erecting a 6 x 6 Vitavia greenhouse with the optional base and toughened glass. The instructions were clear and easy to follow with the precision cut aluminium sections. The glass was precisely cut and edged ground so no sharp edges. My 94 year old Dad said it was the best greenhouse he has ever had.

Got the Elite lean-to greenhouse recently. Compact but very sturdy. GreenhouseStores knew exactly what would fit my space and didn’t try to upsell. That kind of honesty goes a long way.

The Lichfield wooden greenhouse is a real centerpiece in our garden. It was easy to put together with clear instructions. GreenhouseStores delivered quickly and offered excellent support during the process.

My Swallow Kingfisher greenhouse arrived today, 23rd May, exactly on time as quoted and one hour later was finished and ready to use. I am delighted with it. 6'x 8' as ordered in oiled wood; an asset to my small paved garden. Tomorrow I will begin; Tomatoes, cucumbers, salad greens, basil and other herbs, plants and flowers to grow on for house and garden. I can't wait. Thank you. Val

Set up the Vitavia Venus Greenhouse last weekendeverything from delivery to construction went perfectly. Didn’t expect it to be this easy to build. A great find for garden lovers.

Good to deal with - both delivery and installation were great. Couldn't be happier with my greenhouse.

Very professional company delivered on time the driver was very helpful and careful my greenhouse was very well wrapped and not one item missing the glass was well packed and no cracks at all so overall I'm a very happy man

The Elite lean-to greenhouse fit perfectly along the side of our house. GreenhouseStores made the whole experience smooth. Quick delivery, excellent communication, and the build quality is top tier.

The Vitavia Apollo 8x6 greenhouse was a great investment. It was surprisingly easy to assemble and the helpful staff made sure I got exactly what I needed. Great service.

We went with the Lichfield wooden greenhouse and it’s been brilliant. It’s well built, solid, and stylish. The instructions were spot on. Really happy with how everything turned out.

I bought the Elite Compact Greenhouse and had it installedsuper smooth process. Installation service made everything easy, and the quality is fantastic. Thanks to GreenhouseStores for making it hassle-free.

I'm very pleased with the greenhouse. Its green finish is attractive, and it has a number of useful features, such as automatic opening vents, fold-away shelves and rain water collection. The delivery driver was extremely helpful.

The product is excellent, delivery driver very helpful and put things where he was asked to. Delivered on the day it was promised.

We bought an 8x4ft lean-to greenhouse which we have attached to the side of the garage in the back garden. The delivery driver was very helpful and helped us put the glass and frame in the shed. Construction was relatively straight forward, the instruction leaflet provided all the information we needed and we had it ready in 2-3 days. Very pleased with our purchase - the tomato plants are looking good already😃