Footwear Depot has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about communication and customer service.
My order was lost by Royal Mail (which was a father's day gift) and was told to contact the seller. I have contacted Foo...Read more
No reply to emails. Order never received. Reported to fraud to get a refund
Placed an order ticked for express delivery and I’m still waiting. I’m even waiting for the company to get back to me after countless messages, emails and phone calls all of which nobody is bothered responding. I fear my money has gone and this company can’t be bothered.
Good quality boots quickly despatched. Overall good experience.
Delivery never arrived despite many emails and messages to company. Tracking stayed at ‘we’re expecting it’ for well over a week. Eventually received a phone call from company and organised a refund which I now have got.
Still waiting for delivery, sent a email regarding and waiting for reply
Where is my order ! Ordered 11th of October and was promised express delivery, I’ve emailed … no response , poor customer service and £48 down . Do not use this company.
Recieved the boots I ordered very quickly, but they arrived with glue all over the rims, that had stuck to the tissue paper in the box. The boots were also not quite the right size, so I have tried contacting the company through both email addresses on their returns page, no response. I have tried opening a chat, no response, I have tried to do a return through my account, but there is no button to press to start a return when I click on my order. A nightmare. Avoid this company.
Bag appears to be really good quality Leather is excellent and delivery was quick Am very pleased
Avoid...unless you're sure the footwear will fit! Still waiting for a refund over two weeks later with no response to messages. Update: Finally refunded on 15/10 hence increase of stars from one to three! Shame the returns process was so laborious in chasing refund, and concerning due to lack of timely response. Otherwise, there is a good choice of footwear at reasonable prices.
Initially I was impressed with speed of delivery and quick response to supplying a returns label but the problems showed themselves when it came to getting a replacement. Using the returns label I was give I posted the boots back hoping to receive a bigger size and despite numerous attempts to contact the company I have not had any for of confirmation that my return has been received or that a replacement pair of boots is being sent out. It has now been over two weeks with out any communication which unacceptable.
Great pair of walking boots and fast delivery
Great service, very fast !!!!
Delivery time and quality of materials
The Third top eyelet pulled out from rh boot
Excellent delivery and the package was very well presented. The boots seem really good too, time will tell and if they are I’ll be back.
Very quick free delivery, very good price ,I will shop with you again ,thankyou
Fast delivery could not supply original order but sent an excellent substitute instead
Excellent service and great shoes. Delivered exactly what the company offered. Would recommend .
Advertised waterproof and they are.
Good service thank you
Well made of good material and comfortable. Size slightly large but ok
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