We were really disappointed with this experience. We booked 4 Boca Juniors tickets with Pablo with an experience, which meant that Pablo was going to meet us before the game, take us to local spots and promised a unique pre match experience. We got none of this.
We contacted Pablo the day before the game and he told us to meet him at 2pm in La Boca. We arrived at the meeting point as arranged, messaged to say we were here and he replied “I am asleep. Meet at 5pm”. No apology or explanation, and we now had 3 hours to kill by ourselves which was the time for the entire experience.
We then returned at 5pm to meet him, where he did not arrive until 5:30pm at which point he just handed over the tickets and said entrance is in the other corner. He did not care about our experience at all, no apology for his lateness and his attitude was terrible. He didn’t show any interest in helping us find the entrance (which was another 30 minute walk as on the opposite side of the stadium) and definitely didn’t help us get home (as promised on the advert on FootballHost).
This really ruined the experience as we were anxious all day that because he cancelled the first part, we were concerned that he wouldn’t show with the tickets at all. So what was meant to be a unique and exciting pregame build up was actually just sitting around frustrated and stressed that this host would turn up at all.
Football Host dealt with our post game complaints well and offered a refund for the money paid for the experience. However, this doesn’t really make up for the fact that the day was overshadowed by the attitude of this terrible host.
In conclusion: do not book tickets for Boca Juniors through Pablo.