Family Tree Support

AJ was a tremendous help today. He was very good about explaining things that even a simple person like me was able to understand. I really appreciate his help in getting me started again. Thanks AJ

Fast efficient service provided, well satisfied. Would recommend highly.

Annie has always worked with me to help me keep updated. Annie has always been very friendly and helpful.

Andy and Annie Were very helpful in solving the issue I was having with my 2019 family tree. These two individuals were very knowledgeable in their profession.

Andy has been a huge help!! Thank you Andy!!

I have used Family Tree Maker for many years. Several years ago the sync with Ancestry.com quit working. It took quite a while before they supposedly fixed. Just recently got applied the latest patches and the install went fine. Now when I try to sync my tree with Ancestry.com it bombs with no explanation but pops up a window that says to clink on the link to send Family Tree Maker a report. Did not get a valid response other then to rebuild my tree. Called online support today and said there was a problem with the database and I would need to pay $150.00 for support to them to fix it. This is their software and database but want to be paid high amount of money for them to support their problem. Perhaps this is a money making scheme for them. I have used different versions of FTM for a long time now and have been a happy customer until now. I am not going to be held for ransom to fix one of their problem. Beware of support, they expect you to pay to fix anything they may have caused. Bring the software back to America!!!

A. J. Wilson was very helpful to me an 83 year old senior. Very patient and personable. you have a very good employee working for you.

AJ was excellent in helping me restore my FTM 2019.

I was assisted by AJ Wilson. An excellent technician and rep of your company. There were several problems encountered. He handled each patiently and resolved them in a very professional manner. He was also very patient with my inexperience and the delays caused by a very old computer. Consistently patient and encouraging. He provided information in a manner that was both complete and easily understandable. I hope you have an entire staff like him. I intend to recommend your company to others. It makes the cost well worth it.

great service!

Very fast. My keyboard got disconnected and we were able to start again where we left off. Quick & thorough by AJ. Many stars!

I liked the fact that AJ Wilson put up with me while he fixed my problem. I'm not that great with computers and the words but he told me what was what. He was very polite when ever we spoke. I would use him again if I have any more problems.

Good friendly service.

simple, easy to use, George was very knowledgeable

Answered all my questions

I was able to get all my questions answered.The technician did a great job installing.