Express Estate Agency receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Had a video call arranged with them that I cancelled an appointment for. I received two texts and two emails reminding ME of the appointment, then THEY never turned up for the appointment. How can you trust someone with the sale of your house when they can't show up for an appointment they arranged. They text saying they can re-arrange for Monday and I have given my availability but like the other reviews in the same situation, I don't think ill get another response.
Our house had been on the market for 9 months with local agents before we decided to try a different approach with Express Estate Agents. It was our best ever experience of an estate agent. They kept in contact with us at every step of the way with us never having to chase them up. From first contact with Chantelle, then James L keeping us informed of buyers reactions and ultimately closing the sale, then Carmine following through once we had a sale, The team were really on it. Massively impressed. Would recommend.
Was in touch with Lucy with regards to property for sale and she has been excellent in follow up and arranging the necessary bits. Like mortgage advisor, property viewing, conveyancing solicitors etc.
Charlie Stafford has been a massive help! Iβm a first time buyer proceeding on my own and while the offer process was a bit nerve racking for me Charlie made me feel comfortable throughout it. Heβs been very proactive from booking in my viewing to putting my offer forward. He explained exactly what I needed in order to proceed with the sale and now Iβm left with my mind at ease. Fantastic service! Iβm a very happy customer.
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expressestateagency.co.uk1,000 total β’ Write a review
Fantastic company, sold our house in a few days. Luke and team where brilliant.
Date of experience: November 7, 2023
US
James was always very professional, understanding, calm and friendly without making me feel pressured or overwhelmed by the experience. Highly recommend, thanks so much James for making my first home hunt as easy as possible.
Date of experience: November 7, 2023
Express EA did what they said on the tin. The house was marketed within a reasonable price range. And we accepted a lower offer as the purchaser could complete in our time scale. The service was efficient, their lawyers prepared all the documentation with four working days. Very impressive. Hopefully the sale goes through without any problems!
Date of experience: November 7, 2023
I rent a home from Express properties.There Service are very Excellent , Staff are very co - operative and professional. Any time we can contact them freely and solt out all our issues immediately.
Date of experience: November 7, 2023
Daisy was very friendly and easy to talk to.
Date of experience: November 6, 2023
Not the best estate agents! Hard to get hold of. Phoned and left two messages no reply today. To far away to be dealing with. Difficulty getting keys as not local. Wouldnβt recommend at all
Date of experience: November 6, 2023
Lauren was great, kept me informed throughout the entire process and often called even when there was no news, just to let me know it was still being worked on. Because of the nature of my work I can sometimes be a nightmare to get a hold of but that didn't stop Lauren and when she couldn't get in touch with me (which was regularly) she always left a message with all the information on and a number to call her back on if I had any questions. I think I had to contact her two or three times, each time she answered the calls, she was always available and the entire process was made easy by her work.
Date of experience: November 6, 2023
