Express Estate Agency receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Had a video call arranged with them that I cancelled an appointment for. I received two texts and two emails reminding ME of the appointment, then THEY never turned up for the appointment. How can you trust someone with the sale of your house when they can't show up for an appointment they arranged. They text saying they can re-arrange for Monday and I have given my availability but like the other reviews in the same situation, I don't think ill get another response.
Our house had been on the market for 9 months with local agents before we decided to try a different approach with Express Estate Agents. It was our best ever experience of an estate agent. They kept in contact with us at every step of the way with us never having to chase them up. From first contact with Chantelle, then James L keeping us informed of buyers reactions and ultimately closing the sale, then Carmine following through once we had a sale, The team were really on it. Massively impressed. Would recommend.
Was in touch with Lucy with regards to property for sale and she has been excellent in follow up and arranging the necessary bits. Like mortgage advisor, property viewing, conveyancing solicitors etc.
Charlie Stafford has been a massive help! Iβm a first time buyer proceeding on my own and while the offer process was a bit nerve racking for me Charlie made me feel comfortable throughout it. Heβs been very proactive from booking in my viewing to putting my offer forward. He explained exactly what I needed in order to proceed with the sale and now Iβm left with my mind at ease. Fantastic service! Iβm a very happy customer.
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Samantha was very professional and informative. I liked her attitude a lot. I look forward to further association and final resolution to my sale. Alan
Date of experience: November 23, 2023
Luke had been helpful throughout the process. There have been occasions when we have had different approaches but Luke was always willing to listen. Good guy. π
Date of experience: November 23, 2023
Richard Brogan was very friendly and polite. He helped us throughout our communication with the owner and answered all our questions
Date of experience: November 23, 2023
Annie does her job perfectly, she doesn't wait for someone to contact her, she does it ASAP! Great contact and service, everything on time, exactly the way I like it. I definitely recommend it.
Date of experience: November 23, 2023
Excellent service, professional, good communication and very helpful.
Date of experience: November 22, 2023
Really knowledgeable and gave advice on getting more viewings.
Date of experience: November 22, 2023
It was good to have a video, and talk with her. Very helpful, and explained everything .
Date of experience: November 20, 2023
