Euroluggage Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
As a 78 year old woman travelling alone, the whole experience was great, from booking my tickets, sending my luggage in ...Read more
Was smooth for the most part. Delivery was timely and easy. However, on the pick up day, driver was meant to come between 9-530 but ended up coming at 630. Would still recommend this service
Great service ! Good value ! The only thing to reconsider is including luggage labelling material again. Finding robust label materials at home is simple.
Collecting driver did not attempt to contact the provided phone number when they thought no one was home. After contacting customer service, they ensured that my luggage were to be collected in the next possible time convenient for me - and they were delivered early to their destination. Thanks!
I was excited by the idea of this service. But I am not exactly sure what they actually do for their money. I paid them, and was then contacted by DHL who actually carried my bag. I travelled by train trying to keep my carbon footprint down. I hope that the bags also travelled by train as this is part of a low carbon future. Despite modern adress input technology, somehow the wrong post code in Denmark was entered (either by me or the webform). Despite there being only one possible address anywhere near the city I was going DHL could not deliver. I couldn't communicate with them because Eurostar Luggage were their contact. But this shouldn't be a problem for anyone in holiday in a hotel or hostel as the hotel reception can receive the bag on your behalf and you wouldn't need to wait in for two days. Eurostar luggage were very friendly. Hopefully this is a first step to a future of train travel. But I would love if they could bring back baggage carriage on trains and trollies.
Customer service was extremely helpful and responsive. The procedure is easy and reliable. Delivery with the economic service was super fast and took less days than expected. I would definitely book this service again if needed, and I highly recommend it to anybody!
Delivered quickly as before. One plastic box had broken but was repacked into another box. Thanks.
This service was fanatic! I had to transport 2 large paintings to London and was pretty worried about how this will go. Everything arrived on time. The cost was totally reasonable. I got notifications every step of the way. Will definitely use this again and recommend it to anyone. Thank you very much!
Delivered perfectly in shape and on time, very fair pricing, excellent service!
👍🏼👍🏼👍🏼
perfect.. better than you could imagine
Excellent service and timely delivery.
Everything was handled professionally -- from my initial inquiries with the call center, to making the booking online, to the pickup and then the drop off. Will definitely use again.
Excellent! I am very pleased for the service.
Great service. Pick up on time and delivery even much earlier. Will book again. Thank you
I had two airline sized check in suitcases of around 20 kgs each which were difficult for me to manage by myself alone while relocating from Paris to London. Excellent service for pick up and delivery, quick, on time and no damages at all. Customer service is great and tracking is also available! Recommended!
Pick up one day in London, delivered the next in Paris . Very efficiently done from initial booking to pick up then delivery . Will use the service again
simple, efficace et rapide! Je recommande fortement Eurostar Luggage Delivery.
Super quick and not expensive - perfect! Highly recommend.
Eurostar Luggage Delivery is perhaps the best service I have ever used, period. Not simply for their reliability and value, but for their transparency, simplicity and customer service. Oftentimes, if I am worried, I call and am never waiting on hold. I spoke with Christina and she was amazing, making sure that all the information was correct, reassuring me about the delivery and pickup, and most of all, being incredibly patient and kind. If you are ever thinking about sending anything, look no further. They are as exemplary as they come, and I wish all other companies took a leaf out of their book!
Very good service!!!
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