European Consumer Claims

thanks to Justin Gilson for his invaluable assistance and patience, which helped complete my successful timeshare claim and the receipt of a substantial financial return. His actions were second to none, and as a result, I was able to achieve a swift and satisfactory conclusion. Many thanks Justin.

It was quite a long process initially but once Steve John was on the case - with his direct approach - the time share termination was resolved eventually. The time share company dragged their feet somewhat but eventually I am timeshare free. Thank you Steve. I am just hoping now that I will be able to claim some compensation re mis selling to us all those years ago.

We greatly appreciate Sofia and her responsiveness to emails with our questions and concerns. Working with her has proven to be a very positive experience.

Right from the word go they have been very helpful. Then we spoke to Michael and he made it all happen within a day. Micheal was so friendly and very helpful. Sandra and myself Eddie are grateful.

Ours was a complicated case and on more than one occassion I was sceptical that we would be able to be helped to get away from Diamond Resorts. Steven took our case on and in his no nonsense manner provided clear instruction on what needed to be provided. Within a matter of days of our submission to Diamond we received notification of our successful application and we have today received confirmation we are free from future extortionate Management Fees and membership. For anyone considering a similar approach then trust in Steven and he will do his utmost to help.

We were contacted in 2023 by ECC and told they could get us out of our contract with Diamond resorts and get us compensation for being missold as we did not recieve the service we were sold. We paid upfront fee and filled in the relevant paperwork. We got a call from ECC in 2025 advising us to forget compensation and just have the contract cancelled as this was the best way to ensure there would be no extra charges from Diamond resorts. We accepted this advise and passed to the relinquish department. Steven John called and promised to get us out of the contract within 2 weeks. Steven was extremely efficient allways answered when we called and we got an email from Diamond to cancel our contract in 4 days.

Thanks to Steven John for helping me dispose of my timeshare with Diamond Resorts Cromer country club it has been around my neck for years, and after trying to end my association with the resort over a number of years, Steven and the team at ECC have finally sorted this out. Can't recommend them enough especially Steven he kept his promise and followed it through he is a star Jacqueline Nazar Peter nazar

Thanks to Steven John for helping me dispose of my timeshare with Westgate Vacation Villa, Florida. This albatross has been around my neck for years, and after trying to end my association with the resort over a number of years, Steven and the team at ECC have finally sorted this out. Can't recommend them enough

I would like to thank Steven John for taking me step by step through the process of getting rid of our time share with Hilton Grand Vaccination Steven has been a great help every step of the way. RGDS DAVE AND DEBBIE WOODCOCK.

I would like to express my eternal gratitude to all the team at ECC I can't fault them. A big thanks for your total professionalism throughout my journey to finally get out of this awful thing called time share the whole team has been so understanding and outstanding. A special thanks to Wendy for her kind warm friendly voice at the end of the phone. I would also like to give heart felt thanks to Michael Carey for his kind and helpful guidance through the process. Thanks again to all the team at ECC. Patrick.

Our dealings with ECC were exemplary. With the help of Taylor, we were taken through the the whole legal process . No promises made, but immediately felt that they were a huge shoulder to lean on. Basically, our grievance was against a holiday park, and the value that they gave us on our lodge, on which we had been reassured would be healthy, should circumstances change. My wife has been strongly advised to relocate to warmer climes due to ill health. So 8 months after purchase, at a cost of £92,000, we were given a valuation of £40,000. Words don't convey our thoughts on our future. We felt trapped. Fortunately, a friend suggested that we look at the ECC website. Less than a month later we had a visit from a director of the holiday park. A surprise but much appreciated. It became obvious, that he was made aware of ECC involvement, and after a frank discussion, substantially increased his offer. There's no doubt in our minds, if we hadn't had the backing of ECC, we would not be in the much healthier position that we are in now.

Steven put me perfectly at ease with the advice he gave me. His replies were always timely and gave me quality advice every time. This led to a totally successful outcome that I am very pleased with

I was very sceptical about companies that can get you out of a Timeshare contract, especially within the US, due to all the scams that take place. However, ECC and my coordinator Steven John were brilliant, always reassuring and contactable throughout the process. He got us free of my Hilton and Massanutten timeshare within the US which was a very long-drawn-out legal process, but he succeeded, without any additional fees or overdue payments to pay during the and the end of the process. I fully recommend ECC and especially Steven Johns for their advice and removing the stranglehold timeshare companies have over us. Thank you, best wishes, Jeff

110% recommended. Courteous, efficient correspondence. Explained everything in Layman's terms , every step of the transaction. Cannot overstate how happy my wife and I are right now . Rest assured with complete confidence .

I have just said a final goodbye to my Westgate timeshare and Steven John from European Consumer Claims was with me all the way. To anyone else going through this I would two hundred percent care say don't worry, because with Steven John beside you will finally be rid of the burden of any timeshare. Thank you from the bottom of my heart.

Steven John was my ECC contact for helping us to become timeshare free from the OnaGrup. He helped with all communication, guided us through the process and always remained positive that we would succeed throughout, even as the weeks went by. He was of course correct and all his advice was spot on. Many thanks.