Direct Courier Solutions

4.447761194029851 out of 5 stars
4.4
Great67 reviews

TrustScore

4.4
4.447761194029851 out of 5 stars
Great
5 out of 5 stars
57
4 out of 5 stars
0
3 out of 5 stars
0
2 out of 5 stars
3
1 out of 5 stars
7
67 reviews in total

Review summary

Direct Courier Solutions receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Excellent company

Excellent company. So easy to book and so efficient. I was very nervous as I was having precious jewellery delivered and...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It was great that I booked a courier…

It was great that I booked a courier about 7pm & the consignment was delivered the following day The consignment was pic...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent service

Excellent service

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Many thanks to Ammie for all her help…

Many thanks to Ammie for all her help organising the pick up for my parcels. Really helpful and patient. Being a silver ...Read more

0
0
🔥 High engagement

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S Bartle
S Bartle
1 reviews
almost 5 years ago
5 out of 5 stars

Super company

Super company, easy to do business with,very reasonable pricing.I have now used DCS twice and they have not dissappointed. Give them a try !!

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Deborah Smith
Deborah Smith
1 reviews
almost 5 years ago
5 out of 5 stars

Thank you

Thank you, collected and delivered promptly and efficiently, very much appreciated.

Helpful?
Allison Read
Allison Read
1 reviews
almost 5 years ago
5 out of 5 stars

Excellant from start to finish

Excellant from start to finish. Collected same day and delivered next day. A+++++

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Jaime Harper
Jaime Harper
1 reviews
almost 5 years ago
5 out of 5 stars

Brilliant service, start to finish. Will use again.

Easy online booking system, very quick service and speedy delivery. Constant updates which puts your mind at ease when sending high value items. Will use again and again.

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Denise Coppin
Denise Coppin
1 reviews
almost 5 years ago
5 out of 5 stars

Very Reliable and Easy to Use

I’ve used Direct Courier Solutions three times now, most recently to deliver Christmas presents when I couldn’t travel. Each time I have found their service 100% reliable and very good value

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Diana
Diana
1 reviews
almost 5 years ago
5 out of 5 stars

Very quick collection and delivery

Very quick collection and delivery. Great service. Thank you

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Duncan
Duncan
1 reviews
almost 5 years ago
5 out of 5 stars

Used direct courier solutions for over…

Used direct courier solutions for over 5 years now and always been smooth, excellent staff and greet service. Wouldn’t use anyone else.

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almost 5 years ago
5 out of 5 stars

Wow...

a and great reviews.. I Now understand how, customer service, communications, and efficency work.. Thank you DCS. For delivering and collecting..

Helpful?
almost 5 years ago
5 out of 5 stars

No issues for me

No issues for me. Arranged collection and was collected the next day and delivered the day after. Great way to send a snowboard.

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Steve Plummer
Steve Plummer
1 reviews
almost 5 years ago
5 out of 5 stars

Fantastic service

Fantastic service, updated every step of the way, didn’t boom for next day but was delivered next day. An acoustic guitar arrived safe and sound with no dents or bangs to the packaging. Thoroughly recommend

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almost 5 years ago
5 out of 5 stars

Trust this company to transport my instruments.

I can't understand the negative reviews this company has had. I have used them a few times now to courier guitars and they have never let me down. They have always delivered on time with no problems or damage to the instruments. If I contact them, they are quick to reply and courteous. I will use them again in the future. Thank you.

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customer
customer
1 reviews
about 5 years ago
5 out of 5 stars

I have been using this company for the…

I have been using this company for the past 5 years and send alot of parcels overseas. I have found them to be extremely efficient, helpful and the customer service team are friendly and are always willing to help. My parcels are always picked up by extremely friendly dpd couriers and delivered very quickly. I have recommended this company to several people. Their prices are also very good value for shipments. They also give excellent after sales service and am always kept updated as to the whereabouts of my shipments and when they have been delivered. I would highly recommend this company.

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Myke
Myke
1 reviews
almost 6 years ago
2 out of 5 stars

Did not feel confident.

Contacted this company for a parcel quote frankly after speaking to their customer service I decided to look elsewhere!.

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Ann S
Ann S
1 reviews
about 6 years ago
1 out of 5 stars

Recipients of parcels beware - ALWAYS sign as contents unseen!!

I entrusted the stringed musical instrument to Direct Delivery Solutions and paid extra insurance. They used DPD to collect and deliver my parcel which arrived with the packaging intact. Because there was no damage to the packaging the recipient signed for the parcel but on unpacking found that the pegbox had become unattached. This was probably due to the large package being dropped or heavily jolted but because the parcel had been accepted and signed for no insurance compensation can be claimed. As a result I have lost the sale and incurred myself in paying for the delivery and return of a heavy, expensive package. I am the recipient of many parcels but have NEVER been given the choice of signing “unseen”.

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joey jojo
joey jojo
1 reviews
about 7 years ago
1 out of 5 stars

Use them couple times anything goes…

Use them couple times anything goes wrong with the delivery there absolutely hope less and the guy who I think is the manager or owner has a serious attitude problem very rude totally unhelpful my advice is to stay well clear deal with tnt or dpd directly much easier 👍🏼

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Andrew Hope
Andrew Hope
1 reviews
almost 8 years ago
1 out of 5 stars

Courier no-show £10 fee rip off

Courier failed to attend the right address, DCS didn't want to know and charged me a tenner for a collection fee. Waste of time and money I will never use this company again.

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Warrior Ant
Warrior Ant
1 reviews
over 8 years ago
1 out of 5 stars

They used TNT and lost 1 of 2 parcels

They used TNT and lost 1 of 2 parcels. No communication after & no compensation even though I paid insurance. Rubbish. Do NOT deal with them.

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Mr Glegg
Mr Glegg
1 reviews
over 8 years ago
5 out of 5 stars

Excellent 1st class service

Excellent 1st class service, trouble free collection and next day delivery.excellent comms, delivery driver very helpful. I will use again without question,

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Andrew B.
Andrew B.
1 reviews
over 8 years ago
1 out of 5 stars

Worst delivery company

Terrible company worst I ever experience, booked for collection but failed. As I called them just before 5pm to find out out what happened (after I already called twice during the day and was confirmed the collection would take place), the salesperson hanged up on me. Their motto is "We take it personally"...now I understand what it means...they are rude and will treat their unhappy customers as toilette paper. Stay away from this company as far as you can, I thought they were reliable and top customer care, I was wrong...terribly wrong!

Helpful?
Sinky
Sinky
1 reviews
over 8 years ago
5 out of 5 stars

Excellent!

Four tyres returned to the supplier within 24 hours for just £36! Collected by DPD at 2pm near Edinburgh and delivered the next day 10am in Kent. Superb service!

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