Direct Travel Insurance

4.65 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.65 out of 5 stars
Excellent
5 out of 5 stars
808
4 out of 5 stars
124
3 out of 5 stars
19
2 out of 5 stars
8
1 out of 5 stars
41
1,000 reviews in total

Review summary

Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

awaiting an outcome very slow

i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Easy to complete forms

Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Holiday insurance

Easy to use good quality insurance

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

After a medical emergency in Italy

After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more

0
0
🔥 High engagement

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Filter by rating:
8 months ago
5 out of 5 stars

Friendly patient efficient service

Friendly patient efficient service

Helpful?
Christopher
Christopher
1 reviews
8 months ago
5 out of 5 stars

Price

Easy to follow

Helpful?
8 months ago
4 out of 5 stars

Holiday Cover

Sorry but have not gone yet, flying out today but thought your price very very reasonable and hope I won't need to claim for anything, just feel safer with cover. regards

Helpful?
8 months ago
5 out of 5 stars

Easy to navigate

Your site was very easy to navigate and use especially as I'm concerned as a person in my mid seventies plus it was very affordable with excellent cover

Helpful?
8 months ago
5 out of 5 stars

Holiday

I have purchased your insurance for the past 3years and have been satisfied with the policy,I purchase the insurance on line and find the process straightforward

Helpful?
Gray
Gray
1 reviews
8 months ago
5 out of 5 stars

Easy to follow instructions no hassle

Easy to follow instructions no hassle

Helpful?
Mrs Stephens
Mrs Stephens
1 reviews
8 months ago
4 out of 5 stars

it was simple and straight forward.

it was simple and straight forward.

Helpful?
Alan Ryder
Alan Ryder
1 reviews
8 months ago
5 out of 5 stars

Straight forward,good cover

Straight forward,good cover, and reasonable price

Helpful?
8 months ago
5 out of 5 stars

Easy to complete and great value for…

Easy to complete and great value for money.

Helpful?
R Bell
R Bell
1 reviews
8 months ago
5 out of 5 stars

A Good Report

It behaved as any decent company should. There is no more to say except Thank You

Helpful?
Sarah Dempsey
Sarah Dempsey
1 reviews
8 months ago
5 out of 5 stars

Very reasonable

It was very reasonable for the price. Just what I wanted. Easy to navigate

Helpful?
Mr M Swain
Mr M Swain
1 reviews
8 months ago
5 out of 5 stars

Very helpful agent

Very helpful agent ! It is so good to speak to an actual person.

Helpful?
Mr Derek Bond
Mr Derek Bond
1 reviews
8 months ago
5 out of 5 stars

It was very simple to apply

It was very simple to apply

Helpful?
8 months ago
5 out of 5 stars

travel

Very easy website to use, and a good price

Helpful?
John Davison
John Davison
1 reviews
8 months ago
5 out of 5 stars

Excellent priced travel insurance for 2…

Excellent priced travel insurance for 2 over 70 persons with great rate of cover Easy to use website

Helpful?
8 months ago
5 out of 5 stars

Good fast service

Good fast service

Helpful?
Anonymous
Anonymous
1 reviews
8 months ago
5 out of 5 stars

The entire experience was quick and…

The entire experience was quick and hassle free. I was happy with the total cost as it was much cheaper than another company’s quote.

Helpful?
Tim Bright
Tim Bright
1 reviews
8 months ago
4 out of 5 stars

Easy to complete the necessary details

Easy to complete the necessary details

Helpful?
8 months ago
5 out of 5 stars

Consistently the best

Clear buying process on the website which hardly took time at all. Acceptable prices. The best on the market year after year.

Helpful?
8 months ago
5 out of 5 stars

Overall good experience

Overall good experience. Telephone question answered and explained.

Helpful?

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