Mrs Caroline Robinson
1 reviews
over 5 years ago
Very happy with the service I received.
Very happy with the service I received.
Helpful?
Direct Travel Insurance
TrustScore
4.7
Excellent
808
124
19
8
41
1,000 reviews in total
Review summary
Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AIFeatured Reviews
4/4 slots
Premium pins are permanent until displaced by newer pinsLearn more
POPULAR
awaiting an outcome very slow
i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more
0
0
🔥 High engagement
POPULAR
Easy to complete forms
Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.
0
0
🔥 High engagement
POPULAR
After a medical emergency in Italy
After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more
0
0
🔥 High engagement
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Penny Carr
1 reviews
over 5 years ago
You’re website was so easy to use
You’re website was so easy to use, and the prices were brilliant.
Helpful?
Kim Lewis
1 reviews
over 5 years ago
No problem sorting my holiday insurance
No problem sorting my holiday insurance, nice and easy just how I like it.
Helpful?
Mrs Anne Curtis
1 reviews
over 5 years ago
easy process to renew my policy
easy process to renew my policy, happy with the quote
Helpful?
Jordan Hardcastle
1 reviews
over 5 years ago
Make it hard for you to claim
All well and good until you actually need to claim and they don’t answer and just hang up
Helpful?
Mrs Karen Howard
1 reviews
over 5 years ago
Good website easy to complete on line
Good website easy to complete on line
Helpful?
Mr Clive Larratt
1 reviews
over 5 years ago
Always helpful
Always helpful
Helpful?
Mr Elizabeth Higgins
1 reviews
over 5 years ago
Brilliant and made easy
Brilliant and made easy
Helpful?
Mr Cheryl Sanderson
1 reviews
over 5 years ago
It was a good deal and value for the…
It was a good deal and value for the money Cheryl
Helpful?
Mrs
1 reviews
over 5 years ago
Very helpful and pleasent good value
Very helpful and pleasent good value
Helpful?
Mr robert graham
1 reviews
over 5 years ago
Very helpful and understing thank you
Very helpful and understing thank you
Helpful?
Mr David Orton
1 reviews
over 5 years ago
Very happy with easy service and peace…
Very happy with easy service and peace of mind. And yearly renewal process very simple...
Helpful?
Steve Grace
1 reviews
over 5 years ago
Good service and value.
Good service and value.
Helpful?
Laura
1 reviews
over 5 years ago
Pregnancy advice
Direct Travel were really helpful when covering a trip whilst pregnant. I needed a bit of advice as there is so much conflicting information out there. They called me back and were really helpful and put my mind at rest :-)
Helpful?
Himat Solanki
1 reviews
over 5 years ago
Excellent
Excellent Customer Service
Helpful?
Niall
1 reviews
over 5 years ago
The cover offered was far superior to…
The cover offered was far superior to near competitors, and the policy documents were clear and comprehensible.
Helpful?
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