Direct Travel Insurance

4.65 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.65 out of 5 stars
Excellent
5 out of 5 stars
808
4 out of 5 stars
124
3 out of 5 stars
19
2 out of 5 stars
8
1 out of 5 stars
41
1,000 reviews in total

Review summary

Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

awaiting an outcome very slow

i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Easy to complete forms

Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Holiday insurance

Easy to use good quality insurance

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

After a medical emergency in Italy

After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more

0
0
🔥 High engagement

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Filter by rating:
about 5 years ago
4 out of 5 stars

Good competitive price

Good competitive price. Easy to get through on the phone when I needed to amend my policy

Helpful?
VERNON BARBER
VERNON BARBER
1 reviews
about 5 years ago
4 out of 5 stars

Had to change the country I am going on…

Had to change the country I am going on my policy very simple very polite lady on the phone took about 5 minutes

Helpful?
about 5 years ago
1 out of 5 stars

We were misled by Direct Travel

Despite receiving an email a few days prior to our holiday in March from Direct Travel assuring us that we were covered if our trip was "affected by Coronavirus", this turned out not to be the case when we followed government advice and cut short our holiday. As we were totally misled by the email we will never use Direct Travel again.

Helpful?
MS S Marriott
MS S Marriott
1 reviews
about 5 years ago
4 out of 5 stars

honesty

I cannot give a review yet my insurance which doesn't start until 07 Oct contact me later

Helpful?
L89
L89
1 reviews
about 5 years ago
5 out of 5 stars

Great price and fantastic customer…

Great price and fantastic customer service got back to me really quickly

Helpful?
Shaun King
Shaun King
1 reviews
about 5 years ago
5 out of 5 stars

I had a easy to renew my travel…

I had a easy to renew my travel insurance with direct. The guy was professional and helpful in these uncertain times

Helpful?
PJV
PJV
1 reviews
about 5 years ago
5 out of 5 stars

Extended policy without hassle

Very helpful when had to extend policy for another week whilst on holiday in Italy. Brilliant service. Thank you

Helpful?
Susan Howard
Susan Howard
1 reviews
about 5 years ago
5 out of 5 stars

Easy to use

Easy to use. Fast, efficient and excellently priced.

Helpful?
D Geddes
D Geddes
1 reviews
about 5 years ago
5 out of 5 stars

Quick straight forward

Quick straight forward

Helpful?
BW
BW
1 reviews
about 5 years ago
4 out of 5 stars

Simple to understand and process

Simple to understand and process, no intrusive questions

Helpful?
Mr David Webb
Mr David Webb
1 reviews
about 5 years ago
1 out of 5 stars

Buyers beware

Buyers beware, you think your covered for the unexpected but they have a way out of every claim, no more online insurance purchases for me, BIG RIP OFF

Helpful?
David woolsey
David woolsey
1 reviews
about 5 years ago
5 out of 5 stars

All ok with holiday insurance 😃

All ok with holiday insurance 😃

Helpful?
Edward Cairns
Edward Cairns
1 reviews
over 5 years ago
5 out of 5 stars

excellent

excellent service would use again but the proof is when you have to use it but so far top marks

Helpful?
over 5 years ago
5 out of 5 stars

Just what we wanted age, medical, and duration of stay on annual policy

After going through endless other companies for the insurance that suited our needs we finally got the one that ticked all the boxes we needed.

Helpful?
Sue Jones
Sue Jones
1 reviews
over 5 years ago
5 out of 5 stars

A quick and easy site to use

A quick and easy site to use

Helpful?
over 5 years ago
5 out of 5 stars

easy to access online

easy to access online

Helpful?
over 5 years ago
5 out of 5 stars

Great cover great price

Great cover great price

Helpful?
over 5 years ago
5 out of 5 stars

Competitive price

So easy to renew our family travel insurance also a very competitive quote

Helpful?
Steven
Steven
1 reviews
over 5 years ago
3 out of 5 stars

Website needs improvement

Website for renewal was easy to navigate. However, when it came to personal details check before payment it was not obvious if you had missed out some detail. Website should highlight obvious errors or missing info.

Helpful?
Jane Field
Jane Field
1 reviews
over 5 years ago
4 out of 5 stars

Value for Money

Value for Money! Easy to navigate site. Salient options highlighted. Comparable with more expensive companies. Looking good!

Helpful?

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