Direct Travel Insurance

4.65 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.65 out of 5 stars
Excellent
5 out of 5 stars
808
4 out of 5 stars
124
3 out of 5 stars
19
2 out of 5 stars
8
1 out of 5 stars
41
1,000 reviews in total

Review summary

Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

awaiting an outcome very slow

i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Easy to complete forms

Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Holiday insurance

Easy to use good quality insurance

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

After a medical emergency in Italy

After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more

0
0
🔥 High engagement

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Filter by rating:
over 4 years ago
5 out of 5 stars

Very easy process obtaining travel…

Very easy process obtaining travel insurance

Helpful?
Vicky H
Vicky H
1 reviews
over 4 years ago
5 out of 5 stars

Use these every time I go away

Use these every time I go away, really competitive prices for excellent cover.

Helpful?
Mark Holding
Mark Holding
1 reviews
over 4 years ago
1 out of 5 stars

*sold a policy for a country the policy…

*sold a policy for a country the policy isn't valid in!* I've just bought travel insurance for Turkey which includes 'COVID cover' only to find out when I pay and download my policy documents that what's not included is "Travelling to a country or to an area where, prior to your trip commencing, the FCDO have advised against all (or all but essential) travel." The FCDO's current travel advice for Turkey is "The FCDO advise against all but essential travel to the whole of Turkey based on the current assessment of COVID-19 risks" So why sell me a policy that I stated in the pre-purchase questions was for Turkey when it's not even valid in Turkey?! Nowhere in the buying process did it say that this country would not be covered or to check the FCDO's travel advice before purchasing! I'm calling you monday morning to get my money back!

Helpful?
over 4 years ago
5 out of 5 stars

All round great policy

All round great policy

Helpful?
Michael
Michael
1 reviews
over 4 years ago
4 out of 5 stars

With regard price and ease of arranging…

With regard price and ease of arranging insurance, Direct Travel Insurance, are good. Fortunately, so far, have not had the need to use them. I gave 4 stars as no one is perfect.

Helpful?
Val Taylor
Val Taylor
1 reviews
over 4 years ago
5 out of 5 stars

Just purchased single trip travel…

Just purchased single trip travel insurance. Easy on line and when I had a problem the person I spoke to was really helpful and kind.

Helpful?
over 4 years ago
4 out of 5 stars

No problems,concise information easy to…

No problems,concise information easy to complete the purchase.

Helpful?
D BERNARD
D BERNARD
1 reviews
over 4 years ago
5 out of 5 stars

Really straightforward

Really straightforward

Helpful?
Janet Connor
Janet Connor
1 reviews
over 4 years ago
5 out of 5 stars

very quick and easy to set up my travel…

very quick and easy to set up my travel insurance

Helpful?
j wilton
j wilton
1 reviews
over 4 years ago
4 out of 5 stars

holiday insurance

efficient and easy to deal with

Helpful?
over 4 years ago
5 out of 5 stars

very good and easy to use website.

very good and easy to use website.

Helpful?
Tony
Tony
1 reviews
over 4 years ago
5 out of 5 stars

Great advice and service.

Great advice and service.

Helpful?
June Timson
June Timson
1 reviews
over 4 years ago
5 out of 5 stars

Easy service great price and info

Easy service great price and info

Helpful?
over 4 years ago
5 out of 5 stars

Sorted things out quickly

Sorted things out quickly. Very helpful and friendly.thanku.🙂

Helpful?
Jason Green
Jason Green
1 reviews
over 4 years ago
4 out of 5 stars

Web site easy to use and easy to…

Web site easy to use and easy to purchase

Helpful?
over 4 years ago
4 out of 5 stars

Great value and relatively easy sign up…

Great value and relatively easy sign up on line

Helpful?
over 4 years ago
5 out of 5 stars

Very efficient service

Very efficient service; very short waiting time on phone; got just what i needed in the shortest possible time.

Helpful?
Mr Howell
Mr Howell
1 reviews
over 4 years ago
4 out of 5 stars

Very easy and straightforward to follow…

Very easy and straightforward to follow on the website.

Helpful?
over 4 years ago
5 out of 5 stars

Efficient and helpful member of staff.

Efficient and helpful member of staff.

Helpful?
Customer
Customer
1 reviews
over 4 years ago
5 out of 5 stars

Quick response and service

Quick response and service

Helpful?

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