Direct Travel Insurance

4.65 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.65 out of 5 stars
Excellent
5 out of 5 stars
808
4 out of 5 stars
124
3 out of 5 stars
19
2 out of 5 stars
8
1 out of 5 stars
41
1,000 reviews in total

Review summary

Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

awaiting an outcome very slow

i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Easy to complete forms

Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Holiday insurance

Easy to use good quality insurance

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

After a medical emergency in Italy

After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more

0
0
🔥 High engagement

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Filter by rating:
Mr Paul Moss
Mr Paul Moss
1 reviews
about 4 years ago
5 out of 5 stars

Great service

Great service

Helpful?
Paula Kee
Paula Kee
1 reviews
about 4 years ago
5 out of 5 stars

Was easy to get appropriate cover I…

Was easy to get appropriate cover I needed

Helpful?
Michael B
Michael B
1 reviews
about 4 years ago
5 out of 5 stars

Competitively priced

Competitively priced. Easy website to navigate.

Helpful?
about 4 years ago
5 out of 5 stars

Quick and easy

Quick and easy

Helpful?
ANN GRIFFITHS
ANN GRIFFITHS
1 reviews
about 4 years ago
4 out of 5 stars

My daughter did this insurance for me…

My daughter did this insurance for me it was straightforward and easy she said .

Helpful?
peter clark
peter clark
1 reviews
about 4 years ago
4 out of 5 stars

Easy to understand

Easy to understand

Helpful?
Megan
Megan
1 reviews
about 4 years ago
5 out of 5 stars

Excellent quick service....no…

Excellent quick service....no complaints at all 😊

Helpful?
gary coxon
gary coxon
1 reviews
about 4 years ago
2 out of 5 stars

I'll reserve judgement until something…

I'll reserve judgement until something falls off,falls out or falls in. Travel insurance only as good when it goes tits up. Hopefully it wont.

Helpful?
Denise
Denise
1 reviews
about 4 years ago
5 out of 5 stars

Very straightforward to apply for…

Very straightforward to apply for travel insurance. Documents came via email very promptly.

Helpful?
John Benson
John Benson
1 reviews
about 4 years ago
4 out of 5 stars

Yes they do what they say they do,so…

Yes they do what they say they do,so can't ask for anymore.

Helpful?
about 4 years ago
5 out of 5 stars

Good value cover

Good value cover

Helpful?
Tracey Cooper
Tracey Cooper
1 reviews
over 4 years ago
5 out of 5 stars

Really pleased with the help and…

Really pleased with the help and service. Especially Dennis.

Helpful?
customer
customer
1 reviews
over 4 years ago
5 out of 5 stars

Really quick and easy

Really quick and easy

Helpful?
pamela guy
pamela guy
1 reviews
over 4 years ago
5 out of 5 stars

Found through go compare very easy to…

Found through go compare very easy to set up …. Clear policy wording… good price.

Helpful?
👍
👍
1 reviews
over 4 years ago
4 out of 5 stars

Good value and easy to purchase

Good value and easy to purchase . Let’s hope claiming is as easy if needed 🤔

Helpful?
over 4 years ago
5 out of 5 stars

Easy to navigate from start to finish..

Easy to navigate from start to finish..

Helpful?
Mark Cliff
Mark Cliff
1 reviews
over 4 years ago
5 out of 5 stars

Excellent service

Excellent service! Thank you 👍👍

Helpful?
Jill
Jill
1 reviews
over 4 years ago
5 out of 5 stars

Straight forward and not lengthy

Straight forward and not lengthy. Great cover and fantastic elements I did not expect to be included regarding covid! Great price too! Highly recommend!

Helpful?
over 4 years ago
5 out of 5 stars

Easy to follow instructions

Easy to follow instructions. Didn’t have to jump back and forth like other websites.

Helpful?
Philip Dunn
Philip Dunn
1 reviews
over 4 years ago
5 out of 5 stars

Straighforward and efficient

Straighforward and efficient

Helpful?

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