Direct Travel Insurance

4.65 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.65 out of 5 stars
Excellent
5 out of 5 stars
808
4 out of 5 stars
124
3 out of 5 stars
19
2 out of 5 stars
8
1 out of 5 stars
41
1,000 reviews in total

Review summary

Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

awaiting an outcome very slow

i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Easy to complete forms

Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Holiday insurance

Easy to use good quality insurance

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

After a medical emergency in Italy

After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more

0
0
🔥 High engagement

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Filter by rating:
about 4 years ago
4 out of 5 stars

Very competitive price with good cover

Very competitive price with good cover. Was difficult to find clarification in documents of Covid cover for accomodation if unable to return home. Once I found this I was happy to buy

Helpful?
DavidM
DavidM
1 reviews
about 4 years ago
5 out of 5 stars

Fast efficient quote

Very easy website to navigate,gives various level of insurance and cover options at a competitive price.

Helpful?
Plas53
Plas53
1 reviews
about 4 years ago
5 out of 5 stars

Quick and easy to book

Quick and easy to book

Helpful?
about 4 years ago
5 out of 5 stars

Exactly what I required for a quick…

Exactly what I required for a quick trip abroad. Easy to navigate and very straightforward for purchasing. Would definitely recommend.

Helpful?
about 4 years ago
5 out of 5 stars

No comments

I am happy with what you have offered me

Helpful?
Bernie Ross
Bernie Ross
1 reviews
about 4 years ago
5 out of 5 stars

Very quick

Very quick, concise and reasonable. Well done

Helpful?
JOHN BECK
JOHN BECK
1 reviews
about 4 years ago
5 out of 5 stars

Excellent service

Excellent service. Straight forward to complete application. Competitive prices

Helpful?
about 4 years ago
4 out of 5 stars

Easy

Easy to buy and good price

Helpful?
RB Macdonald
RB Macdonald
1 reviews
about 4 years ago
5 out of 5 stars

First Class Service

Very good price for two people, access to policy is very easy.

Helpful?
Mrs Rushworth
Mrs Rushworth
1 reviews
about 4 years ago
5 out of 5 stars

Simply Great

Site simple and easy to use and understand.

Helpful?
Michelle
Michelle
1 reviews
about 4 years ago
5 out of 5 stars

Easy to use can’t fault the website or…

Easy to use can’t fault the website or service

Helpful?
Customer
Customer
1 reviews
about 4 years ago
5 out of 5 stars

Just what I needed to cover my holiday…

Just what I needed to cover my holiday insurance needs

Helpful?
about 4 years ago
5 out of 5 stars

Good value and good customer service…

Good value and good customer service when I needed to contact them

Helpful?
Graham Traves
Graham Traves
1 reviews
about 4 years ago
5 out of 5 stars

Why pay more

All you need from medical insurance at a sensible price.

Helpful?
Amanda Hinson
Amanda Hinson
1 reviews
about 4 years ago
5 out of 5 stars

Very reasonably priced and straight…

Very reasonably priced and straight forward to do.

Helpful?
Miss H
Miss H
1 reviews
about 4 years ago
5 out of 5 stars

Easy to use website

Easy to use website. I had a query regarding medical screening and calls were answered promptly and the customer care team were very helpful, reassuring and informative. A breath of fresh air after recent experiences with other travel insurance providers. Would definitely recommend.

Helpful?
Clark Paul
Clark Paul
1 reviews
about 4 years ago
5 out of 5 stars

Easy to purchase on line...

Easy to purchase on line...

Helpful?
about 4 years ago
4 out of 5 stars

1st class service

1st class service

Helpful?
about 4 years ago
5 out of 5 stars

Very good service

Very good service. Very easy to arrange

Helpful?
Graham
Graham
1 reviews
about 4 years ago
5 out of 5 stars

Easy to use

Easy to use, covers everything I wanted.

Helpful?

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