Direct Travel Insurance

4.65 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.65 out of 5 stars
Excellent
5 out of 5 stars
808
4 out of 5 stars
124
3 out of 5 stars
19
2 out of 5 stars
8
1 out of 5 stars
41
1,000 reviews in total

Review summary

Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

awaiting an outcome very slow

i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Easy to complete forms

Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Holiday insurance

Easy to use good quality insurance

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

After a medical emergency in Italy

After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more

0
0
🔥 High engagement

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Filter by rating:
Ste Calland
Ste Calland
1 reviews
6 months ago
5 out of 5 stars

Fast and reliable service straight…

Fast and reliable service straight forward from start to finish to apply and at a great price for the cover me and partner needed

Helpful?
Alfred Pratt
Alfred Pratt
1 reviews
7 months ago
5 out of 5 stars

Quick simple to do and fair priced

Quick simple to do and fair priced

Helpful?
Carol
Carol
1 reviews
7 months ago
5 out of 5 stars

Agents were very helpful and clear.

Agent very helpful and clear. Friendly and polite on both occasions I spoke to them. I accepted the quote I was given.

Helpful?
7 months ago
4 out of 5 stars

Easy to buy insurance

Easy to buy insurance

Helpful?
Linda Good
Linda Good
1 reviews
7 months ago
5 out of 5 stars

Excellent and competitive travel insurance.

I was most impressed with the member of staff (of the brokers)who answered my questions when I called. He was patient,respectful and knowledgeable. The price was also very competitive. All in all hassle free. Thank you.

Helpful?
Malcolm
Malcolm
1 reviews
7 months ago
5 out of 5 stars

Very helpful

Lady was very helpful and cheer ful

Helpful?
7 months ago
5 out of 5 stars

Affordable, and effective travel insurance…

Purchased our travel insurance to commence on April 1st, and used it for our journey to the Isle Of Wight later in the month. This company offered us an affordable level of cover, considering our elderly years, and everything had been clearly explained during a phone conversation one of their representatives ... we would highly recommend this company's services. European travel to follow ....

Helpful?
Ms Linda Hogg
Ms Linda Hogg
1 reviews
7 months ago
5 out of 5 stars

Great price travel insurance

Great price travel insurance. Quick and easy to use the site. Easy to answer questions.

Helpful?
K ROBERTS
K ROBERTS
1 reviews
7 months ago
5 out of 5 stars

We needed to change the dates and…

We needed to change the dates and destination on insurance for our grandchild and it was done quickly and fuss free. Thank you

Helpful?
7 months ago
4 out of 5 stars

It was so easy to fill in and I got a…

It was so easy to fill in and I got a price with in minutes

Helpful?
7 months ago
5 out of 5 stars

Was very informative,very easy to talk…

Was very informative,very easy to talk to the person and get the right deal

Helpful?
Fb
Fb
1 reviews
7 months ago
5 out of 5 stars

Pleasant competent assistant

Pleasant competent assistant . She made the whole process very easy .

Helpful?
Paul Rosher
Paul Rosher
1 reviews
7 months ago
5 out of 5 stars

Your operatives where polite and…

Your operatives where polite and professional.

Helpful?
7 months ago
5 out of 5 stars

Simple process to follow

Easy layout of questions. Simple process to follow. Perfect.

Helpful?
Harry Chapman
Harry Chapman
1 reviews
7 months ago
5 out of 5 stars

Recently had to “add” a condition to my…

Recently had to “add” a condition to my policy. Lady who handled my call was clear, concise and helpful, much appreciated.

Helpful?
7 months ago
5 out of 5 stars

The telephone was answered promptly and…

The telephone was answered promptly and my query was dealt with quickly and efficiently.

Helpful?
Patricia Ann
Patricia Ann
1 reviews
7 months ago
5 out of 5 stars

Supportive

Supportive in finding an answer to new travel insurance in for me a very difficult situation. Lovely mannet

Helpful?
Keith Lowe
Keith Lowe
1 reviews
7 months ago
3 out of 5 stars

Could not open my account so I opened a…

Could not open my account so I opened a new account.

Helpful?
7 months ago
5 out of 5 stars

Was so easy to set up

Was so easy to set up Thanks

Helpful?
7 months ago
5 out of 5 stars

Worth it, Easy, Cheaper

Easy, plenty of options, cheap, worth it

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