Direct Travel Insurance

4.65 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.65 out of 5 stars
Excellent
5 out of 5 stars
808
4 out of 5 stars
124
3 out of 5 stars
19
2 out of 5 stars
8
1 out of 5 stars
41
1,000 reviews in total

Review summary

Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

awaiting an outcome very slow

i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Easy to complete forms

Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Holiday insurance

Easy to use good quality insurance

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

After a medical emergency in Italy

After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more

0
0
🔥 High engagement

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almost 4 years ago
4 out of 5 stars

All good 👍

All good 👍 quick and easy

Helpful?
stewart
stewart
1 reviews
almost 4 years ago
5 out of 5 stars

Very easy and quick to do and very…

Very easy and quick to do and very competitive price.

Helpful?
Dorcas
Dorcas
1 reviews
almost 4 years ago
4 out of 5 stars

Information given about buying…

Information given about buying insurance was very clear. The problem is the waiting time before an agent answers the phone.

Helpful?
Michael
Michael
1 reviews
almost 4 years ago
5 out of 5 stars

Helpful and easy to deal with. Everything was explained fully to me, and the representative answered all my questions in a polite and friendly manner. I would definitely recommend this company.

Helpful and easy to deal with. Everything was explained fully to me, and the representative answered all my questions in a polite and friendly manner. I would definitely recommend this company.

Helpful?
pestywesty
pestywesty
1 reviews
almost 4 years ago
5 out of 5 stars

Excellent service

I was struggling with what to answer one of the questions went online so as not to answer question wrongly decided to phone. The lady I spoke to was most helpful and we run through everything and now have my travel insurance.

Helpful?
almost 4 years ago
5 out of 5 stars

Good offer and price

Good offer and price

Helpful?
Doreen Walker
Doreen Walker
1 reviews
almost 4 years ago
5 out of 5 stars

Easy access to website

Easy access to website

Helpful?
Peter Barley
Peter Barley
1 reviews
almost 4 years ago
5 out of 5 stars

Received an email from Direct Travel…

Received an email from Direct Travel saying easy to book i then proceeded to book, it was easy and quick and price was very competitive.

Helpful?
Simon
Simon
1 reviews
almost 4 years ago
5 out of 5 stars

Simple & Straight forward

Simple enough to use on-line. But did need to phone to answer a query which proved to be useful and the person on the helpline was was very friendly.

Helpful?
PIrranha Pig
PIrranha Pig
1 reviews
almost 4 years ago
5 out of 5 stars

Good value

Great price for long term cover and includes pre-existing medical conditions

Helpful?
Ceri  Brabham
Ceri Brabham
1 reviews
almost 4 years ago
5 out of 5 stars

Completing the online form was very…

Completing the online form was very easy and stress-free. Happy to stay with Direct Travel and appreciate that financial changes have to happen as a consequence of covid.

Helpful?
Hilbert Haar
Hilbert Haar
1 reviews
almost 4 years ago
4 out of 5 stars

Easy to go through the check system

Easy to go through the check system. Clear to understand and fast with there respond.

Helpful?
Ann Simkins
Ann Simkins
1 reviews
almost 4 years ago
5 out of 5 stars

speedy efficient and appears to be…

speedy efficient and appears to be excellent cover and value for money.

Helpful?
almost 4 years ago
5 out of 5 stars

Excellent as always

Excellent as always. The representative who dealt with the enquiry was both helpful and professional. All in all a satisfactory experience. Thanks toSarah for her assistance.

Helpful?
almost 4 years ago
5 out of 5 stars

Easy to navigate site

Easy to navigate site, most reasonable rates at the moment. Hopefully I won't need to use it but if I do fingers crossed it delivers for me!

Helpful?
almost 4 years ago
5 out of 5 stars

Would seem to be very good cover for…

Would seem to be very good cover for the money.

Helpful?
Mr Jackson
Mr Jackson
1 reviews
almost 4 years ago
5 out of 5 stars

Very good service when i called to make…

Very good service when i called to make an inquiry prior to actually purchase on line. Very nice helpful women. Would certainly use them again, if they can give a good quote. David

Helpful?
almost 4 years ago
5 out of 5 stars

Excellent service

Excellent service. BA altered my flights to Thailand to Qatar airlines. This meant my return flight date was now later arriving at Heathrow on 27th April instead of 26th April. I was assured that there were no further charges incurred. The advisor was most helpful and reassuring. I would use Direct Travel Insurance again.

Helpful?
W Howard
W Howard
1 reviews
almost 4 years ago
5 out of 5 stars

Good cover at a great price.

Good cover at a great price.

Helpful?
Sue Randall
Sue Randall
1 reviews
almost 4 years ago
5 out of 5 stars

Always the best

Booked my travel insurance again.Always get the best service and price with this company. Advisers are second to none will return again.

Helpful?

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