Direct Travel Insurance

4.65 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.65 out of 5 stars
Excellent
5 out of 5 stars
808
4 out of 5 stars
124
3 out of 5 stars
19
2 out of 5 stars
8
1 out of 5 stars
41
1,000 reviews in total

Review summary

Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

awaiting an outcome very slow

i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Easy to complete forms

Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Holiday insurance

Easy to use good quality insurance

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

After a medical emergency in Italy

After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more

0
0
🔥 High engagement

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Filter by rating:
over 3 years ago
5 out of 5 stars

So far it's the cheapest insurance for…

So far it's the cheapest insurance for travel, Been with this company several times,good

Helpful?
Simon
Simon
1 reviews
over 3 years ago
5 out of 5 stars

Quick straight forward policy

Quick straight forward policy

Helpful?
Fiona
Fiona
1 reviews
over 3 years ago
5 out of 5 stars

Excellent deals and service thank you

Excellent deals and service thank you

Helpful?
over 3 years ago
5 out of 5 stars

All very easy

All very easy, excellent.

Helpful?
Mr Bayly
Mr Bayly
1 reviews
over 3 years ago
4 out of 5 stars

MAB review

Everything was easy to follow once on the website, and the cost very competitive.

Helpful?
WENDY
WENDY
1 reviews
over 3 years ago
5 out of 5 stars

So friendly and helpful

So friendly and helpful. Made it much easier to purchase our travel insurance

Helpful?
John
John
1 reviews
over 3 years ago
5 out of 5 stars

Cheaaaap

Cheaaaap as chips

Helpful?
over 3 years ago
4 out of 5 stars

I had previously booked with Direct…

I had previously booked with Direct Travel Insurance before Covid. Initially I was shocked that annual multi-trip quote for W. Europe had doubled to £123. However I recalled that this might be explained by the withdrawal of EHIC protection as well as inflation and the dangers posed by ongoing Covid. I did answer the questions about about tailoring your trip (eg I wanted £50 excess i/o £75) but the computer ignored my request. Hence 4 stars i/o 5.

Helpful?
over 3 years ago
5 out of 5 stars

Excellent customer service

Excellent customer service on the phone. Very helpful in explaining the policy options.

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Gary Stubbs
Gary Stubbs
1 reviews
over 3 years ago
5 out of 5 stars

'Nhhnhjm

'Gggggggggggggg

Helpful?
Janet Goodwin
Janet Goodwin
1 reviews
over 3 years ago
5 out of 5 stars

Quick and easy

Quick and easy , excellent value

Helpful?
ABDUL KADAR
ABDUL KADAR
1 reviews
over 3 years ago
5 out of 5 stars

Thanks for prompt response and…

Thanks for prompt response and subsequent execution of the travel insurance.

Helpful?
Geoff
Geoff
1 reviews
over 3 years ago
5 out of 5 stars

Excellent, competitive and simple

We’ve used this company before and has always been competitive. The online application is so much easier than previously. We would recommend.

Helpful?
customer
customer
1 reviews
over 3 years ago
5 out of 5 stars

Very easy to use very fair price.

Very easy to use very fair price.

Helpful?
over 3 years ago
5 out of 5 stars

Easy to understand ,done in 5mins.

Easy to understand ,done in 5mins.

Helpful?
liz
liz
1 reviews
over 3 years ago
5 out of 5 stars

Have insured with Direct Travel…

Have insured with Direct Travel Insurance in the past, so I was quite comfortable purchasing again.

Helpful?
Amanda swann
Amanda swann
1 reviews
over 3 years ago
5 out of 5 stars

Very helpful lady called Sam talked me…

Very helpful lady called Sam talked me through my quotation. Very efficient

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over 3 years ago
5 out of 5 stars

Taking out travel insurance straightforward and easy.

Took out travel insurance and it was quite straightforward. Price was reasonable as well.

Helpful?
Roger
Roger
1 reviews
over 3 years ago
5 out of 5 stars

Easy and good price

Easy and good price

Helpful?
maddforit
maddforit
1 reviews
over 3 years ago
5 out of 5 stars

If I dont use the service for what it's…

If I dont use the service for what it's for then Im happier then using the service, thx for coverages

Helpful?

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