Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more
Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.
After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more
The telephone staff couldn’t be more helpful and friendly in my experience. They sorted my travel insurance policy change so easily. I’m situations like this, I usually get off the phone so stressed, but Direct Travel Insurance made everything so simple and no trouble. Thank you 😊
This Review is on the purchasing process only, very easy and clear, questions were clear and a simple process. I have not experienced the claims process so cannot comment on that aspect
Ok no problem
Excellent help on both occasions I called.
Good value for single trip travel policy. The policy hopefully won't need to be tested. But if it is, I'll review after the event.
Searching for insurance via compare the market is so easy and this insurance company offers better coverage than others at the same price. I hope we don’t need to claim but if we do I hope they live up to their quote. The process of buying the policy was straight forward and the paperwork came straight through to my email inbox.
Quick quotes and easy to use system
Quick and easy to use
I found it very easy to apply for the holiday insurance ' it was really quick n easy
We needed to upgrade from "Europe" to "Worldwide" as we now feel more confident, post-covid, to go long-haul. One call to Holly in Customer service and it was completed. Swiftly, professionally, politely and understandingly. What more could I ask for?
A very reasonable price 👌 I will use this service again in the future
Process was easy and the policy seems fine. Very competitive price.
My call was answered promptly by Sarah. She was business-like and polite. She listened carefully, re-checking answers and consulting her superior when necessary. In addition she advised re; the use of the policy. I f we lt that she was doing her best for me as a customer.
The website was easy to use, I just had a problem at the end and had to phone for help. Otherwise all ok.
Simple to fill in form,fast efficient service
Easy to purchase on line. Good price and seems to cover everything I need. documents came through quickly.
Competitively priced and easy to use. There was a minor problem with documentation but when contacted this was sorted out quickly and efficiently. I would recommend this company to others.
Very good service will get again
Great service and reasonable prices
everything was very clear and straightforward to follow
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