Direct Travel Insurance

4.65 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.65 out of 5 stars
Excellent
5 out of 5 stars
808
4 out of 5 stars
124
3 out of 5 stars
19
2 out of 5 stars
8
1 out of 5 stars
41
1,000 reviews in total

Review summary

Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

awaiting an outcome very slow

i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Easy to complete forms

Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Holiday insurance

Easy to use good quality insurance

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

After a medical emergency in Italy

After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
over 3 years ago
5 out of 5 stars

Used this company for quite a few years…

Used this company for quite a few years now and always excellent !

Helpful?
Anne
Anne
1 reviews
over 3 years ago
5 out of 5 stars

Good quote

Easy to navigate site and compete forms. Good quote

Helpful?
over 3 years ago
5 out of 5 stars

Very happy with service.

Very happy with service.

Helpful?
over 3 years ago
5 out of 5 stars

So quick and easy and great results…

So quick and easy and great results thank you

Helpful?
Peter Butler
Peter Butler
1 reviews
over 3 years ago
3 out of 5 stars

Had trouble on website … looks like…

Had trouble on website … looks like payment came out twice ( to check out as showing pending)

Helpful?
susan hunter
susan hunter
1 reviews
over 3 years ago
5 out of 5 stars

Best by far

Gave me a quote which was very reasonable after some of the quotes I had so rang them back later on with no trouble at all. Very friendly and helpful girl

Helpful?
over 3 years ago
5 out of 5 stars

Telephone answered promptly

Telephone answered promptly. Query dealt with professionally & quick.

Helpful?
SAM
SAM
1 reviews
over 3 years ago
5 out of 5 stars

Fab customer service.

Fab customer service. I noticed there was an error with some passenger details moments into receiving my documents. I sent off a quick email at noon yesterday as I hadn't the time to phone due to work commitments. I wasn't expecting to receive a reply so fast and the issue was sorted first thing this morning. Thank you to the team for promt response and swift amendments to the details.

Helpful?
Customer
Customer
1 reviews
over 3 years ago
5 out of 5 stars

Holiday insurance cover

Quick and easy to get reasonable insurance cover for our upcoming holiday. Would definitely use again 👍

Helpful?
David Russell
David Russell
1 reviews
over 3 years ago
5 out of 5 stars

Quick and easy to sort out

Quick and easy to sort out

Helpful?
DPD
DPD
1 reviews
over 3 years ago
5 out of 5 stars

A easy no hassle service and…

A easy no hassle service and competitively priced, would definitely recommend them.

Helpful?
Chris
Chris
1 reviews
over 3 years ago
5 out of 5 stars

Great service

Very helpful, excellent service

Helpful?
Elizabeth
Elizabeth
1 reviews
over 3 years ago
4 out of 5 stars

Cheap

Very cheap travel insurance even with pre existing conditions. Great so far

Helpful?
James knights
James knights
1 reviews
over 3 years ago
5 out of 5 stars

Fantastic insurance at a great price

Fantastic insurance at a great price, and easy peasy! What more ca you want? Well done ....

Helpful?
Gavin
Gavin
1 reviews
over 3 years ago
3 out of 5 stars

Too early to rate the performance

It makes no sense that I’m asked to rate less than 24 hours after buying. How the business responds should there be a claim or query is much, much more important and at this point I’ll be happy to give an informed rating.

Helpful?
over 3 years ago
5 out of 5 stars

Very good easy to do

Very good easy to do

Helpful?
Anne
Anne
1 reviews
over 3 years ago
5 out of 5 stars

Easy to use site and always provides an…

Easy to use site and always provides an excellent service.

Helpful?
Mr Joshi
Mr Joshi
1 reviews
over 3 years ago
5 out of 5 stars

No long history and simple question

No long history and simple question

Helpful?
Janice To
Janice To
1 reviews
over 3 years ago
5 out of 5 stars

Very polite lady

Very polite lady, sorted our insurance for our holiday. Thank you

Helpful?
RogerC
RogerC
1 reviews
over 3 years ago
5 out of 5 stars

Easy to complete. Very competitive pricing.

Simple to access and complete. Sorting this travel insurance was done in a matter of minutes. The quote was very competitive. Just hope we don't have to review the 'claim' service and we have a trouble free holiday.

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About Direct Travel Insurance

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.