Direct Travel Insurance

4.65 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.65 out of 5 stars
Excellent
5 out of 5 stars
808
4 out of 5 stars
124
3 out of 5 stars
19
2 out of 5 stars
8
1 out of 5 stars
41
1,000 reviews in total

Review summary

Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

awaiting an outcome very slow

i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Easy to complete forms

Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Holiday insurance

Easy to use good quality insurance

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

After a medical emergency in Italy

After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more

0
0
🔥 High engagement

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customer
customer
1 reviews
over 3 years ago
5 out of 5 stars

Easy to fill in the information needed…

Easy to fill in the information needed and at a good price.

Helpful?
Damien
Damien
1 reviews
over 3 years ago
5 out of 5 stars

Cheapest insurance and great value for…

Cheapest insurance and great value for the benefits you receive

Helpful?
June Clarke
June Clarke
1 reviews
over 3 years ago
5 out of 5 stars

Very qquick and good value

Very quick and good value

Helpful?
Irene Clarke
Irene Clarke
1 reviews
over 3 years ago
4 out of 5 stars

So far so good

Have no comparison but happy with quote & ease of application. Proof of the pudding would be in claiming if it were ever needed!

Helpful?
Rhonda
Rhonda
1 reviews
over 3 years ago
2 out of 5 stars

Cause I can’t get insurance policy to…

Cause I can’t get insurance policy to download

Helpful?
Tracy Baker
Tracy Baker
1 reviews
over 3 years ago
5 out of 5 stars

Very easy to use

Very easy to use

Helpful?
I Reedman
I Reedman
1 reviews
over 3 years ago
5 out of 5 stars

Great price easy to use website

Great price easy to use website

Helpful?
customer
customer
1 reviews
over 3 years ago
4 out of 5 stars

Easy to use site clear information

Easy to use site clear information

Helpful?
Geoffrey
Geoffrey
1 reviews
over 3 years ago
5 out of 5 stars

Policies fully explained

Policies fully explained, neve rushed.

Helpful?
Mrs Jane Robb
Mrs Jane Robb
1 reviews
over 3 years ago
5 out of 5 stars

So helpful

I have taken out holiday insurance with you for all my trips abroad. The lady I spoke to yesterday was so helpful.

Helpful?
Susan Davison
Susan Davison
1 reviews
over 3 years ago
5 out of 5 stars

Quick and easy

Purchased holiday insurance yesterday so simple and instructions easy to follow no complications thank you

Helpful?
over 3 years ago
5 out of 5 stars

Fuss free

Good price no fuss easy to understand.

Helpful?
Linda
Linda
1 reviews
over 3 years ago
5 out of 5 stars

Travel insurance multi trip yearly

Excellent help very friendly but also the most economical

Helpful?
Mike Morris
Mike Morris
1 reviews
over 3 years ago
4 out of 5 stars

Process was prompt and efficient

Process was prompt and efficient. Rate too was good.

Helpful?
over 3 years ago
5 out of 5 stars

Easy straight forward just what u you want

Easy and straight forward thank you

Helpful?
John Barton
John Barton
1 reviews
over 3 years ago
5 out of 5 stars

My granddaughter who is 16 was also…

My granddaughter who is 16 was also coming on holiday with us and had no travel insurance x so I spoke to Brad at your company who sorted it all out amd put isobel in my travel insurance free of charge as stated under the family insurance area in my policy. I was well pleased amd thank you Brad x

Helpful?
over 3 years ago
5 out of 5 stars

Great Product!

Good product and good value for money. Friendly and very helpful staff too. Thanks!

Helpful?
Gill T
Gill T
1 reviews
over 3 years ago
4 out of 5 stars

Easy quote

Easy quote, straight forward website. Prices seem a little higher but then so is everything else in todays world!

Helpful?
over 3 years ago
4 out of 5 stars

Friendly and efficient on the phone.

Friendly and efficient on the phone.

Helpful?
Jane Clarke
Jane Clarke
1 reviews
over 3 years ago
5 out of 5 stars

Easy to access and find a good deal

Easy to access and find a good deal, questions are understandable and prices are very reasonable

Helpful?

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