Direct Travel Insurance

4.65 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.65 out of 5 stars
Excellent
5 out of 5 stars
808
4 out of 5 stars
124
3 out of 5 stars
19
2 out of 5 stars
8
1 out of 5 stars
41
1,000 reviews in total

Review summary

Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

awaiting an outcome very slow

i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Easy to complete forms

Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Holiday insurance

Easy to use good quality insurance

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

After a medical emergency in Italy

After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more

0
0
🔥 High engagement

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Filter by rating:
Chris Russell
Chris Russell
1 reviews
about 3 years ago
5 out of 5 stars

Really helpful staff sorted out my…

Really helpful staff sorted out my issue straight away would recommend them and use again c Russell

Helpful?
Aileen
Aileen
1 reviews
about 3 years ago
5 out of 5 stars

Easy peasy

Easy peasy! Good website with adequate cover

Helpful?
Phil Taylor
Phil Taylor
1 reviews
about 3 years ago
5 out of 5 stars

Experience with Direct Travel Insurance…

Experience with Direct Travel Insurance was brilliant all taken care of in no time, top insurance company

Helpful?
about 3 years ago
4 out of 5 stars

Holidays are coming

It was easy to navigate through the app and it was not to much time to complete the details

Helpful?
sarah thomas
sarah thomas
1 reviews
about 3 years ago
5 out of 5 stars

rapid response from a helpful human…

rapid response from a helpful human who sorted our needs promptly

Helpful?
about 3 years ago
5 out of 5 stars

Quick and easy

Quick and easy. Very reasonably priced

Helpful?
about 3 years ago
5 out of 5 stars

Turkey holiday

All the insurance I needed easy to find and at a reasonable price

Helpful?
Customer
Customer
1 reviews
about 3 years ago
5 out of 5 stars

thank you very good service

thank you very good service

Helpful?
about 3 years ago
4 out of 5 stars

So quick and straight forward!

So quick and straight forward!

Helpful?
Mr EE
Mr EE
1 reviews
about 3 years ago
5 out of 5 stars

Easy...and good value!

Easy...and good value!

Helpful?
Gerry
Gerry
1 reviews
about 3 years ago
5 out of 5 stars

Very good price !

Very good price !

Helpful?
about 3 years ago
5 out of 5 stars

very easy and quick to do very good…holiday insurance

very easy and quick to do very good value for money for what your receiving good all round experience

Helpful?
Paul Denny
Paul Denny
1 reviews
about 3 years ago
5 out of 5 stars

Quick and efficient insurance

Quick and efficient insurance for my trip to France

Helpful?
Ms V Dalby
Ms V Dalby
1 reviews
about 3 years ago
5 out of 5 stars

I wa unable to complete my.payment…

I wa unable to complete my.payment online so I called for advice. Brad was extremely helpful and I completed the transaction over the phone

Helpful?
about 3 years ago
5 out of 5 stars

Very good service no problem at all

Very good service no problem at all

Helpful?
about 3 years ago
5 out of 5 stars

Easy to apply on line

Easy to apply on line Personal portal to access forms

Helpful?
Tommy Gunn
Tommy Gunn
1 reviews
about 3 years ago
2 out of 5 stars

Simply covers the bare essentials

Simply covers the bare essential

Helpful?
over 3 years ago
5 out of 5 stars

Use direct insurance regularly always…

Use direct insurance regularly always competitive with price and excellent cover

Helpful?
Mrs Pring
Mrs Pring
1 reviews
over 3 years ago
5 out of 5 stars

Omg absolutely brilliant service

Omg, I spoke to the most helpful lady called Kelly. She was absolutely amazing helping me to sort my holiday insurance out as i've not travelled abroad before. She answered every question I had and explained everything and I didn't feel that I was being a nuicence or "stupid" for some of the qustions that I asked. Just from my experience yesterday I would always use this company now, I wouldn't even bother to compare as their price actually came out cheaper than quotes that I had been given that would not cover me medically, and this covers me not just medically, but for everything else that I need for my holiday as well.

Helpful?
Ms Robinson
Ms Robinson
1 reviews
over 3 years ago
5 out of 5 stars

quick and easy to use

quick and easy to use very competitive price

Helpful?

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