Direct Travel Insurance

4.65 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.65 out of 5 stars
Excellent
5 out of 5 stars
808
4 out of 5 stars
124
3 out of 5 stars
19
2 out of 5 stars
8
1 out of 5 stars
41
1,000 reviews in total

Review summary

Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

awaiting an outcome very slow

i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Easy to complete forms

Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Holiday insurance

Easy to use good quality insurance

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

After a medical emergency in Italy

After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more

0
0
🔥 High engagement

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Filter by rating:
about 3 years ago
5 out of 5 stars

Very good and

Very good and. Helpful

Helpful?
LINDA HATTON
LINDA HATTON
1 reviews
about 3 years ago
5 out of 5 stars

Quick, easy and good value

Quick easy and good value

Helpful?
Peter Hayashi
Peter Hayashi
1 reviews
about 3 years ago
5 out of 5 stars

easy to use web site

The Insurance was easy to buy and the web site was easy to use, seems good value

Helpful?
Paul Sorensen
Paul Sorensen
1 reviews
about 3 years ago
5 out of 5 stars

A good and fair deal from Direct Travel

I found a good quote from Direct Travel on a comparison website. They appeared not to load the premium as my partner has a pacemaker - which makes her a good deal more healthy than most. The process of form filling was quick and efficient. Good value.

Helpful?
Paul Robinson
Paul Robinson
1 reviews
about 3 years ago
5 out of 5 stars

Smashing fantastic

Smashing fantastic

Helpful?
Brian
Brian
1 reviews
about 3 years ago
5 out of 5 stars

bmitchell

great to do business staff so helpful took only minutes to complete and cost is good and fair

Helpful?
about 3 years ago
3 out of 5 stars

Cheaper on a comparison site.

On your direct site with 15% discount the product was £17 more expensive than going through a comparison site!!! Ridiculous. Also it kept swapping the travellers names so the medical conditions were listed against the wrong people and would not let me change them.

Helpful?
Grawling
Grawling
1 reviews
about 3 years ago
5 out of 5 stars

Took out travel insurance via…

Took out travel insurance via comparison website easy to do and it was the cheapest

Helpful?
Jason
Jason
1 reviews
about 3 years ago
5 out of 5 stars

Holiday insurance

Went online to get travel insurance, everything run smooth no issues at all

Helpful?
customer
customer
1 reviews
about 3 years ago
5 out of 5 stars

Very efficient

Very efficient

Helpful?
Andrew Brown
Andrew Brown
1 reviews
about 3 years ago
4 out of 5 stars

Quick straightforward nice price what…

Quick straightforward nice price what more can I say.

Helpful?
ralph
ralph
1 reviews
about 3 years ago
5 out of 5 stars

Good

Good easy and prompt

Helpful?
David West
David West
1 reviews
about 3 years ago
4 out of 5 stars

Travel insurance

Aye very good!

Helpful?
Gordon Kerr
Gordon Kerr
1 reviews
about 3 years ago
5 out of 5 stars

Simple and quick to put in place

Simple and quick to put in place - the test will be how effective it is if In have to use it!

Helpful?
Susan Smith
Susan Smith
1 reviews
about 3 years ago
5 out of 5 stars

Clear and precise web site found what I…

Clear and precise web site found what I was looking for in minutes

Helpful?
colin martin
colin martin
1 reviews
about 3 years ago
5 out of 5 stars

Holiday insurance

Looks a good deal on paper. Let's hope we don't need to use it in anger.

Helpful?
THOMAS
THOMAS
1 reviews
about 3 years ago
4 out of 5 stars

First of all thank you for competitive…

First of all thank you for competitive travel insurance however a number of the online questions do not give you a very clear picture of a medical condition. For example I had a cardiac arrest some eight years ago and was given stents but have been fine ever since - why is this fact not asked? Also the query about being able to walk 200m without being out of breath - surely a more greater distance would be more significant? I just feel that this area needs to be addressed (by all companies) to make it clear how able an individual is.

Helpful?
Patricia
Patricia
1 reviews
about 3 years ago
4 out of 5 stars

Very happy so far

After looking for travel insurance for a week all around the £200 mark, theirs came up at nearly half - very happy. We will wait to see if it is needed and how well we are treated if we need to claim...

Helpful?
Tracey Morris
Tracey Morris
1 reviews
about 3 years ago
5 out of 5 stars

Very easy and straightforward to use…

Very easy and straightforward to use site went straight to provider all information received in 5 mins.

Helpful?
Gordon
Gordon
1 reviews
about 3 years ago
5 out of 5 stars

This was a simple hassle free purchase…

This was a simple hassle free purchase excellent

Helpful?

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