Direct Travel Insurance

4.65 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.65 out of 5 stars
Excellent
5 out of 5 stars
808
4 out of 5 stars
124
3 out of 5 stars
19
2 out of 5 stars
8
1 out of 5 stars
41
1,000 reviews in total

Review summary

Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

awaiting an outcome very slow

i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Easy to complete forms

Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Holiday insurance

Easy to use good quality insurance

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

After a medical emergency in Italy

After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more

0
0
🔥 High engagement

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Mr swailes
Mr swailes
1 reviews
almost 3 years ago
5 out of 5 stars

So easy to do,was a bit apprehensive at…

So easy to do,was a bit apprehensive at first but great product and great price, will definitely be using again but for a yearly cover

Helpful?
Consumer
Consumer
1 reviews
almost 3 years ago
5 out of 5 stars

Very good service

Very good service , easy to follow instructions made it a very easy purchase

Helpful?
David Stanley
David Stanley
1 reviews
almost 3 years ago
5 out of 5 stars

Good service

Good price, easy to use, prompt delivery of documents.

Helpful?
Andy Jackson
Andy Jackson
1 reviews
almost 3 years ago
5 out of 5 stars

Ease of use.

Website easy to use and understand. Let's hope everything else is as easy if I have to make a claim. But all in all so far so good.

Helpful?
Janette
Janette
1 reviews
almost 3 years ago
5 out of 5 stars

Very helpful and cheapest for policy with medical history

Very helpful. Shopped around as needed medical cover and these are the cheapest by far.

Helpful?
jenny MARSDEN
jenny MARSDEN
1 reviews
almost 3 years ago
1 out of 5 stars

Havent received my documents

Havent received my documents

Helpful?
almost 3 years ago
4 out of 5 stars

Everything was easy to complete

Everything was easy to complete

Helpful?
almost 3 years ago
5 out of 5 stars

Holiday insurance

Well informed and informative sales assistant. Used this company three times and have recommended to others. Who also are very happy with service.

Helpful?
Frank Bullock
Frank Bullock
1 reviews
almost 3 years ago
5 out of 5 stars

The app was ea Very competitive pricesy to use and I got a…

The app was easy to use and I got a very competitive price

Helpful?
almost 3 years ago
4 out of 5 stars

Quick and easy

Quick and easy

Helpful?
almost 3 years ago
5 out of 5 stars

Lauren made the whole process so easy…

Lauren made the whole process so easy for me answering all my questions so nicely. It’s the second time I’ve taken out holiday insurance with Lauren to help and will certainly contact her again for my next holiday

Helpful?
Catherine
Catherine
1 reviews
almost 3 years ago
5 out of 5 stars

I've used direct travel for years and…

I've used direct travel for years and always been happy with them. Had to contact them as my holiday had had to be cancelled and they were really helpful supporting me to transfer my insurance to the replacement location which I didn't realise was possible

Helpful?
customer
customer
1 reviews
almost 3 years ago
5 out of 5 stars

I used the phone to renew my insurance

I used the phone to renew my insurance. The automated introduction was reasonably quick and easy to follow, taking me to a very helpful and polite lady (Kelly I think was her name). Due to my age (76) there were some changes needed to the policy but she explained and sorted all of this and answered some questions about future cover. Overall the best experience I have had in sorting things out over the phone. I was almost sorry when the call ended. Thank you.

Helpful?
almost 3 years ago
4 out of 5 stars

Best price

Yours was best price. I had trouble paying which appeared to be 3d authentication issues, but even after sorting this with my bank I still couldn't pay. I phoned and your assistant was very helpful. I payed ok on the phone.

Helpful?
Judy
Judy
1 reviews
almost 3 years ago
4 out of 5 stars

Travel insurance

The application process was simple and documents came through immediately

Helpful?
Sian
Sian
1 reviews
almost 3 years ago
5 out of 5 stars

Great travel Insurance experience

It was quick. The price was right. And I got my confirmation email within minutes. Very impressive.

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Manu
Manu
1 reviews
almost 3 years ago
4 out of 5 stars

Unsurance do not add electronic advices such as phones laptop.... this is a real shame when other brokers do

This is because you do not add electronic advices

Helpful?
Peter Dodd
Peter Dodd
1 reviews
almost 3 years ago
5 out of 5 stars

Just a competent company,wich makes it…

Just a competent company,wich makes it easy to deal with.thank you

Helpful?
Mrs Howard
Mrs Howard
1 reviews
almost 3 years ago
5 out of 5 stars

The lovely lady

The ease the very nice lady delt with my enquiry , she was very professional but caring also thankyou xx

Helpful?
almost 3 years ago
5 out of 5 stars

very helpful lady

very helpful lady, made purchasing insurance very easy. also the price was much lower than other quote.

Helpful?

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