Mary Tetstall
1 reviews
almost 3 years ago
Processed very smoothly
Processed online and the policy was emailed over, glad it went smoothly
Helpful?
Direct Travel Insurance
TrustScore
4.7
Excellent
808
124
19
8
41
1,000 reviews in total
Review summary
Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AIFeatured Reviews
4/4 slots
Premium pins are permanent until displaced by newer pinsLearn more
POPULAR
awaiting an outcome very slow
i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more
0
0
🔥 High engagement
POPULAR
Easy to complete forms
Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.
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0
🔥 High engagement
POPULAR
After a medical emergency in Italy
After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more
0
0
🔥 High engagement
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Chris H
1 reviews
almost 3 years ago
Great service
I made a stupid error on the original request - sorted and amended without fuss the following day and I even received a refund! Great customer service.
Helpful?
Philip
1 reviews
almost 3 years ago
I have been using Direct Travel for my…
I have been using Direct Travel for my Insurance purposes for several years now and always find them convenient,easy to use and very efficient with regard to my requirements.
Helpful?
Silvia
1 reviews
almost 3 years ago
Easy process
Easy process! Great value
Helpful?
Charlene Watson
1 reviews
almost 3 years ago
Very easy to do, with easy step by step guide
It was user friendly
Helpful?
Barry Bickford
1 reviews
almost 3 years ago
Very helpful agent on phone
Very helpful agent on phone, good service and good cover
Helpful?
dennis williams
1 reviews
almost 3 years ago
Travel insurance at a reasonable price
Filled in information required In minutes, it gave me a quote that covers what I need at a reasonable price. Sorted. Thankyou.
Helpful?
Mr Yuriy Semenov
1 reviews
almost 3 years ago
Very easy to fill in information and…
Very easy to fill in information and makes process faster and easier. Way to go!
Helpful?
pauline
1 reviews
almost 3 years ago
Quick and easy
Quick and easy
Helpful?
Patrick
1 reviews
almost 3 years ago
Personal and professional
Personal and professional
Helpful?
Anne Dufall
1 reviews
almost 3 years ago
Renewing the policy was easy and…
Renewing the policy was easy and straightforward. Our medical and personal details had not changed so filling in the application was relatively quick. Confirmation was very quickly sent to my email.
Helpful?
B K
1 reviews
almost 3 years ago
Wrong Name
I inserted my sons name on insurance and when it came back it has my name on it. Very helpful customer service was able to sort all out through phone call.
Helpful?
of Rod
1 reviews
almost 3 years ago
Website works well and price includes…
Website works well and price includes all cover we required.
Helpful?
Nigel Kilburn
1 reviews
almost 3 years ago
very easy to buy a good policy
very easy to buy a good policy
Helpful?
AJD
1 reviews
almost 3 years ago
Very helpful operative.
Very helpful operative who assisted with a quote, as I couldn’t get past the medical section online.
Helpful?
customer
1 reviews
almost 3 years ago
Easy website
Easy website. Helpful staff on the phone.
Helpful?
Mr Stuart Haswell
1 reviews
almost 3 years ago
Easy to use website
Easy to use website
Helpful?
Mrs Sandra Howarth
1 reviews
almost 3 years ago
First Class
The lady I spoke to on the phone was very helpful. There was a choice of silver, gold and platinum polices. The payment process was easy. I am recommending Direct Travel to some friends.
Helpful?
Sivananthantoolani user
1 reviews
almost 3 years ago
It was very easy to fill the…
It was very easy to fill the application All straight forward questions
Helpful?
Valerie Meredith
1 reviews
almost 3 years ago
Good communication
Good communication through email reminders. Detailed documentation. Follow up tel reminder- polite and helpful
Helpful?
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