Phillip Mckenzie
1 reviews
5 months ago
Great Service
Fast friendly service and all questions answered with expertise
Helpful?
Direct Travel Insurance
TrustScore
4.7
Excellent
808
124
19
8
41
1,000 reviews in total
Review summary
Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AIFeatured Reviews
4/4 slots
Premium pins are permanent until displaced by newer pinsLearn more
POPULAR
awaiting an outcome very slow
i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more
0
0
🔥 High engagement
POPULAR
Easy to complete forms
Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.
0
0
🔥 High engagement
POPULAR
After a medical emergency in Italy
After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more
0
0
🔥 High engagement
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MR FANNON
1 reviews
5 months ago
Excellent Customer Service and friendly staff
Customer Service is exceptional, Chloe the lady I spoke to was very helpful, knowledgable and friendly and as the Call Center is UK based there were no communication barriers experienced at all.
Helpful?
Stephen Watkins
1 reviews
5 months ago
Nice and easy web page
Easy to download a hard copy and website easy to navigate
Helpful?
Derek Clarke
1 reviews
6 months ago
Easy from start to finish
Easy from start to finish
Helpful?
Dr Gholam Jamnejad
1 reviews
6 months ago
Good travel insurance.he Web site is good and the questions…
The Web site is good and the questions that are asked are straight forward and relevant. The price is good and number of stars are impressive! Reviews are also good.
Helpful?
Mr Garry Tolley
1 reviews
6 months ago
Holiday insurance
Great price and so easy
Helpful?
Cheryl /theckston
1 reviews
6 months ago
Quick and easy to use
Quick and easy to use. Excellent pricing.
Helpful?
Richard
1 reviews
6 months ago
Easy to apply and reasonably priced
This is the second time this year I’ve taken out travel insurance, and both times I checked out other companies and found this the cheapest for the amount of cover I needed. The application process was easy and quick each time. I cannot comment on how easy it is to make a claim, nor about how efficient they are after making a claim, as thankfully I never needed to, but the application process and price, and information provided was excellent.
Helpful?
Doug - Birmingham
1 reviews
6 months ago
Such an easy website to use.
Such an easy website to use.
Helpful?
Peter
1 reviews
6 months ago
Good price and the purchase procedure…
Good price and the purchase procedure was straight forward.
Helpful?
Stephen Forrest
1 reviews
6 months ago
Sorted
After not receiving email confirmation, customer service sorted it very efficiently
Helpful?
Helen Edwards
1 reviews
6 months ago
An easy process
The lady on the phone was so calm, efficient and helpful. Booking the insurance was a very smooth process.
Helpful?
Chris Skinner
1 reviews
6 months ago
Good choice of companies
Easy to navigate. Good choice of options. Would recommend to try before you buy.
Helpful?
karen
1 reviews
6 months ago
Quick and easy
Quick and easy
Helpful?
richard
1 reviews
6 months ago
Purchased 12 months travel insurance…
Purchased 12 months travel insurance for a couple, we both had a few age related health issues, nothing serious, we found Direct Travel provided the cover we required at a reasonable cost, we also found the website easy to understand and manoeuvre around. We have never claimed on any holiday insurance before and hope we never have the need to in the future, but as with any insurance the claim procedure is the true reflection of how good the Insurance Company is.
Helpful?
Davidw
1 reviews
6 months ago
No problems
No problems in taking out annual travel insurance.
Helpful?
adam mcneill
1 reviews
6 months ago
Great price
Great price,I was struggling to get insurance for medical issues at a fair price and direct travel provided it. Hopefully if anything happens which is unlikely they will be good.
Helpful?
Mrs G
1 reviews
6 months ago
Very friendly and helpful
Very friendly and helpful. Rang me back the next day with my issue sorted. Thankyou.
Helpful?
Linda
1 reviews
6 months ago
Quick and easy to get quote and…
Quick and easy to get quote and complete purchase.
Helpful?
ic
1 reviews
6 months ago
They charged me twice.
They charged me twice.
Helpful?
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