Direct Travel Insurance

4.65 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.65 out of 5 stars
Excellent
5 out of 5 stars
808
4 out of 5 stars
124
3 out of 5 stars
19
2 out of 5 stars
8
1 out of 5 stars
41
1,000 reviews in total

Review summary

Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

awaiting an outcome very slow

i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Easy to complete forms

Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Holiday insurance

Easy to use good quality insurance

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

After a medical emergency in Italy

After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
Ricky Swaby
Ricky Swaby
1 reviews
about 2 years ago
5 out of 5 stars

Cheapest travel insurance quote

Cheapest travel insurance quote, easy to fill the form in, great information

Helpful?
John Foster
John Foster
1 reviews
about 2 years ago
4 out of 5 stars

It would have been five stars

It would have been five stars but when I first tried the various offers displayed disappeared before I could select one and only the most expensive one remained. I tried again and was then told there was no cover available. Third time lucky. I got quotes made my selection and booked.

Helpful?
Denise
Denise
1 reviews
about 2 years ago
5 out of 5 stars

Very efficient

Very efficient

Helpful?
Nicola
Nicola
1 reviews
about 2 years ago
5 out of 5 stars

Great cover and price

Great cover and price

Helpful?
CAROLINN
CAROLINN
1 reviews
about 2 years ago
5 out of 5 stars

Helpful & clear conversation

Harrison was informative, checking my responses to the questions

Helpful?
about 2 years ago
5 out of 5 stars

Good service and price.

Good service and price.

Helpful?
Susan
Susan
1 reviews
about 2 years ago
5 out of 5 stars

Very easy to access website …

Very easy to access website and completed payment without any hitch

Helpful?
Mark Moffett
Mark Moffett
1 reviews
about 2 years ago
5 out of 5 stars

Very simple and happy progress

Very simple and happy progress , easy to understand everything and great price options.

Helpful?
about 2 years ago
5 out of 5 stars

I needed to adjust my policy

I needed to adjust my policy, the young girl who helped me sort out was very helpful couldn’t have asked for anymore. All the staff that l have dealt with have been helpful will continue to book with them in the future

Helpful?
about 2 years ago
5 out of 5 stars

got through quick and was insured…

got through quick and was insured straight away

Helpful?
Kate
Kate
1 reviews
about 2 years ago
5 out of 5 stars

Easy to navigate

Easy to navigate, had the cover i needed, all done in a very short time

Helpful?
about 2 years ago
5 out of 5 stars

Form do easy to fill in

Form do easy to fill in

Helpful?
Customer
Customer
1 reviews
about 2 years ago
5 out of 5 stars

I found the site easy to navigate

I found the site easy to navigate

Helpful?
about 2 years ago
5 out of 5 stars

Travel Insurance September 2023.oked our travel Insurance through…

I booked our travel Insurance through Confused.com. The process was smooth and relatively easy. I opted for Direct Travel because they appeared to be offering a competitive Insurance product at a good price. It was easy to purchase online.

Helpful?
paulturks
paulturks
1 reviews
about 2 years ago
5 out of 5 stars

Efficient.

Efficient.

Helpful?
Ted G
Ted G
1 reviews
about 2 years ago
3 out of 5 stars

Website a bit clunky

Website a bit clunky, had problem paying via Apple Pay twice. Had to pay by card instead.

Helpful?
THOMAS
THOMAS
1 reviews
about 2 years ago
5 out of 5 stars

Great product great prices,👏👏

Great product great prices,👏👏

Helpful?
about 2 years ago
5 out of 5 stars

no fuss ..info simple to understand…

no fuss ..info simple to understand ...done and dusted within 5 minutes

Helpful?
about 2 years ago
5 out of 5 stars

Quick and easy

Quick and easy

Helpful?
about 2 years ago
5 out of 5 stars

Very helpful and explained everything

Very helpful and explained everything

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About Direct Travel Insurance

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.