Stevanovich Rachmananoff
1 reviews
12 months ago
Easy to do business.
My usual go to for travel insurance.
Helpful?
Direct Travel Insurance
TrustScore
4.7
Excellent
808
124
19
8
41
1,000 reviews in total
Review summary
Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AIFeatured Reviews
4/4 slots
Premium pins are permanent until displaced by newer pinsLearn more
POPULAR
awaiting an outcome very slow
i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more
0
0
🔥 High engagement
POPULAR
Easy to complete forms
Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.
0
0
🔥 High engagement
POPULAR
After a medical emergency in Italy
After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more
0
0
🔥 High engagement
Filter by rating:
Jane Knott
1 reviews
12 months ago
Easy to use site
Easy to use site, clear instructions ,good value.A query was promptly dealt with.
Helpful?
John Russell
1 reviews
about 1 year ago
Direct Travel's disastrous support team.
First time using Direct Travel. My wife suffered a broken ankle. It took IMG 10 days to arrange a flight home, as they don't work the weekends. They asked if my wife could be driven home...The IMG representative arrived and didn't speak French. We had to fly my son out to accompany his mother, as the representative had two bags and couldn't help my wife. Rightpath Claims said details are "lost" and I had to resubmit. Despite verbal promises, it was a nightmare. This Company will destroy Direct Travel's reputation. Eventually after 4 months was paid the wrong amount. I am raising the whole sorry tale with the FCA. Case Ref 130862. Claim no Z439280. No doubt I'll be told they are very sorry, doesn't help the patient stuck in a French hospital for 8 days longer than necessary.
Helpful?
JOHN FEGAN
1 reviews
about 1 year ago
Great company to deal with
Great company to deal with, so easy to book and simple and easy questions that are easy to understand
Helpful?
Hallett
1 reviews
about 1 year ago
Good deal from good company
The site was easy to navigate. We rang the helpline and the answer to our query was explained clearly and kindly.
Helpful?
Keith H
1 reviews
about 1 year ago
Friendly and helpful
Friendly and helpful when contacted by phone and reasonable price too. Able to supply hard copy of policy.
Helpful?
Christine Reid
1 reviews
about 1 year ago
Travel insurance
Site easy to navigate, quick to complete. I was fortunate and didn't need to claim.
Helpful?
Lesley Maiden
1 reviews
about 1 year ago
Excellent customer services whilst…
Excellent customer services whilst purchasing my policy. Only 4 stars due to not being the facility to enable a multi use policy as opposed to a single one.
Helpful?
neil
1 reviews
about 1 year ago
Excellent Customer Service
Excellent Customer Service
Helpful?
Mrs Barbara Clifford
1 reviews
about 1 year ago
Great
Great. Easy to navigate online
Helpful?
Mr Robert Farrow
1 reviews
about 1 year ago
Ease of application
Ease of application Speed of insurance documents sent
Helpful?
David Higgins
1 reviews
about 1 year ago
Easy to use and understand
Easy to use and understand. The website was clearly laid out, the questions and sub-questions all flowed easily
Helpful?
Peter Williams
1 reviews
about 1 year ago
Pleasant helpful and efficient
Pleasant helpful and efficient
Helpful?
Mike Calvert
1 reviews
about 1 year ago
Mike
Easy to follow Web site and a competitive quotation.
Helpful?
Dawn
1 reviews
about 1 year ago
Absolutely no empathy
Absolutely no empathy, very delicate illness, I needed insurance and got it at a price, but will not recommend
Helpful?
neville anderson
1 reviews
about 1 year ago
The process was very straight forward…
The process was very straight forward and competitive with others I considered.
Helpful?
Anon
1 reviews
about 1 year ago
Good service with a friendly approach
Anna was very professional and helpful. Well done
Helpful?
Mr Andrew John Wellesley Moss
1 reviews
about 1 year ago
Very cheap
Very cheap! Excellent service!
Helpful?
Mr Cooper
1 reviews
about 1 year ago
Easy to follow instructions
Easy to follow instructions
Helpful?
Mr james buckley
1 reviews
about 1 year ago
excellent
excellent and easy to use website
Helpful?
The CrowdTrust Experience⭐
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.