Direct Travel Insurance

4.65 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.65 out of 5 stars
Excellent
5 out of 5 stars
808
4 out of 5 stars
124
3 out of 5 stars
19
2 out of 5 stars
8
1 out of 5 stars
41
1,000 reviews in total

Review summary

Direct Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

awaiting an outcome very slow

i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Easy to complete forms

Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Holiday insurance

Easy to use good quality insurance

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

After a medical emergency in Italy

After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which includ...Read more

0
0
🔥 High engagement

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Mr Beadle
Mr Beadle
1 reviews
10 months ago
5 out of 5 stars

I'm going on a motorcycle trip round…

I'm going on a motorcycle trip round Europe this year, obviously travel insurance is very important due to the travelling all that distance on a motorbike, search engines on the net are great, but, you put in travel insurance for motorcycle touring, they come up with all details you need for that type of trip, then when the results arrive, you have to waid through them, checking policy details, and just about all don't cover what I need. Direct travel insurance is straight forward, covers what it advertises, and just works perfectly, at a reasonable price.

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Stephen
Stephen
1 reviews
10 months ago
5 out of 5 stars

Great service

Great service . Had a problem phoned them up sorted there and then very good

Helpful?
10 months ago
5 out of 5 stars

A very helpful young lady who explained. …

A very helpful young lady who explained everything in a clear and understandable manner which we understood.

Helpful?
10 months ago
5 out of 5 stars

The person on the phone was polite and…

The person on the phone was polite and helpful.

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10 months ago
5 out of 5 stars

Great fast service.

Everything quick and straightforward, many thanks.

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Frank
Frank
1 reviews
10 months ago
5 out of 5 stars

It was easy and uncomplicated to buy…

It was easy and uncomplicated to buy travel insurance online.

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MICHAEL BLUNT
MICHAEL BLUNT
1 reviews
10 months ago
4 out of 5 stars

easy to navigate

easy to navigate

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Ms H Dowson
Ms H Dowson
1 reviews
10 months ago
5 out of 5 stars

Clear

Clear, efficient and very reasonably priced.

Helpful?
karen wood
karen wood
1 reviews
10 months ago
4 out of 5 stars

Fairly easy for non technical people

Fairly easy for non technical people. Returns needed several times which was annoying

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Marie
Marie
1 reviews
10 months ago
5 out of 5 stars

Clear and easy to follow

Clear and easy to follow

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customer
customer
1 reviews
10 months ago
5 out of 5 stars

Very helpful member of staff

Very helpful member of staff

Helpful?
10 months ago
5 out of 5 stars

Direct travel ok but the third party…

Direct travel ok but the third party claims ( Rightpath Claims) are very slow and not very informative with the information about a claim.

Helpful?
10 months ago
5 out of 5 stars

Best price Best Price Best Price Best…

Best price Best Price Best Price Best Price Best Price

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Martin Shaw
Martin Shaw
1 reviews
11 months ago
4 out of 5 stars

Prompt and efficient.

Policy was sorted out promptly and efficiently. Staff were polite and helpful.

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11 months ago
5 out of 5 stars

Very good can't fault it

It's my first time found it very easy to follow Instructions

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11 months ago
5 out of 5 stars

Very easy to understand

Very easy to see details of the policy and cover when looking at several. Decided on Direct Travel Insurance quickly based mostly on cost verses cover and they accepted my various medical conditions. Now I've read most of the policy document I find it clear and easy to understand.

Helpful?
Kath Burgess
Kath Burgess
1 reviews
11 months ago
5 out of 5 stars

Easy to navigate

Gave me a decent quote and fairly easy to navigate their form.

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Roger Brodie
Roger Brodie
1 reviews
11 months ago
4 out of 5 stars

All ok easy to apply and obtain a quote.

All ok easy to apply and obtain a quote.

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Sarah
Sarah
1 reviews
11 months ago
5 out of 5 stars

Was easy and quick sign up for travel…

Was easy and quick sign up for travel insurance.

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11 months ago
5 out of 5 stars

Easy process

The process was very straightforward and the forms were easy to complete.

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