I feel really let down and disappointed in the treatment I have received.
Firstly- We have spoke about coming to dentakay for some time now and when we spoke with Leo the co-ordinator he gave us a price and told us that it wouldn’t change too much but it has gone up by thousands.
We had no choice but to pay as this is the only reason we flew to Antalya. To visit the dentist
Secondly - I then started treatment, i was under local anaesthetic and had all the teeth shaved down, i was told to have a seat and then an hour or so later they came back and told us we couldn’t continue treatment as planned because they were too busy and we had to come back the next day. We left with nothing, no pain killers, no paper work with some do’s or don'ts , no information, nothing at all. When we left I was still numb but as the night went on and it started to ease off I was in so much pain.
I was up all night and couldn’t sleep with the pain and it was so much worse when I lay down. We went back the next day and explained I was in pain. They offered a pain relief injection which helped. I was supposed to have root canal, extractions and implants.
Only the extractions and implants were done as that’s all they had time for and now I need to go back again the next day to be put under more Anaesthetic for the root canal’s to be done. Things that were supposed to be done on Monday still weren’t done by the Wednesday because they were too busy.
We were handed medication on the Wednesday antibiotics and pain killers and then asked to pay for them. We didn’t know we had to pay and this was never explained to us at any point. I feel like we haven’t been given any after care advice.
After all the surgery over the last few days, I have no idea what i can or can’t eat or drink. I have had to google it for myself.
I think this is so unprofessional.
I was been fitted with temporary teeth and explained as soon as I saw them I didn’t like them, I showed them the kind of thing I was looking for and was told that was fine and whatever I wanted to change I can do that no problem until I was completely happy.
I had to pick the shape of the teeth from a crinkled piece of paper that looked like it had been lying around for months and the Shade from a single tooth on a stick.
Very very hard to pick something I need to keep in my mouth for a long time from things like this and feel it should have been done more professionally with more ways to show me how these were going to look.
The teeth were fitted today,
Shape is OK but the colour is way off.
Being told I could change them I went with the shade 3 Hollywood white.
The sample tooth was still very white and thought this would be good however they are not white at all and I feel they are yellow at the bottom near my gums, there is a few different shades on them.
When I spoke to the dentist about this he simple said NO they can’t be changed!
Very rudely!
I was told they could changed and his answer was they can be made darker but not lighter!
No one in the whole clinic ever told me this!
Otherwise I would have went shade 1 with possibly being able to change them.
Very very disappointed that I have paid ALOT of money and not happy at all
I left the clinic today with a few bits of paperwork but they forgot to give me my mouth guard that I need to wear so I’m waiting to see about this before I go home tomorrow on the hope I receive one.
I told the team I get married in June and this was the reason for my new teeth and I feel they have taken my excitement away by the horrible experience I was given.
I need to go back to have my implants done but I’m not sure I will return to dentakay after all of this.
There is no way to contact anyone at the Antalya clinic, it’s all done by the wats app chats but none of them work in Antalya they are all based in Istanbul so it takes a while to get a reply about ANYTHING.
I do have to say that JULIE at Antalya clinic is very very understanding and try's her best to help but a lot of things are out of her control.
