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Review summary
KIA has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Kia Bolton absolute rubbish. Went in in March 2024 to buy a car but the system was down so promised a call back, and 16 months later it still never happened so I bought it somewhere else, now trying to BUY a service plan and promised a call from the service team, 7 days later still no call. Speak to Kia customer service and they send you to the dealer who never call back. If this is the service they offer when I am trying to buy something imagine how bad it would be if I had an issue. I have had 4 Kia's now and this will be my last one
DM Kieth Kia Leeds.
Absolute pleasure from ordering to picking up my new car.
Tony was extremely helpful and knowledgeable, and explained fully how the Motability Scheme works and how it would help me to purchase my new car.
He was instrumental in me choosing this route , as it had always worried me in the past.
Tony kept me informed regularly regarding when the car would arrive and when the adaptation work would be carried out.
The whole experience has been stress free and very straightforward .
I love the new Kia Sportage and would highly recommend the Leeds Kia dealership to anyone who wants an excellent buying experience.
I would have given them a 5 star review except for the fact that one person at the desk let them down .
I had a front camera replaced and when the work was don , the bumper was not put on straight . Had words with a certain individual that worked on the desk .
After trying to sort out the mess , I finally had a call from the service manager Bobbie !
He sorted it out with flying colours,excellent service ,polite to the point and extremely professional.
Hopefully the of his staff will take note of how it should be done .
Well done Bobbie. And thank you !
Today Monday 7th I walked into kia bristol to look at the price of a brand new picanto .I wandered around the showroom giving the salesmen plenty of time to acknowledge me AND NOTHING. I WONT BE BUYING A NEW CAR AT THIS DEALER.( shocking service) GO ELSEWHERE.
Excellent Salesman
I dealt with Matt Evans when purchasing a new Sorento. He was excellent throughout, full knowledge of the car and range and made the process straight forward. Having had bad experiences recently with other car dealers, he restored my faith.
On the 27th march 2018, the engine or our 4 year old KIA Carens (37000 miles)started making an unusal rather loud noise so we took it to the KIA dealership Evans Halshaw in Hull.
It was exmined by the Assistant Service Leader,who believed the timing chain had jumped. He said the car could not be driven. The servicee manager booked the car in for diagnostics which he said would cost £50 pounds if the fault was not covered under warranty. As the last service had been carried out by an independant garage thay asked for details which we provided.
Over the first 3 weeks Evans Halshaw had the car the only way we got any information is if I rang them.
Intially they said they believed the oil filter had collapsed and then tried to argue the wrong oil had been used even though it met the required classification has stipulated by kia.
Over the next 2 weeks Kia asked Evans Halshaw to strip various things
1. Remove the sump to check the oil strainer as this was a potential problem.
2. Remove the cylinder head as no oil was getting to the top of the engine.
3. To measure the psitons and cylinder bores.
4. To strip the oil pump as it had heatmarks.
Not once were we asked about stripping the engine and all instructions had come from Kia with no recourse to us.
On the 23rd April we were told a Kia engineer was visiting Evans Halshaw on 27th April to examine the engine.
Following the engineers visit on 27th April, managed to catch the service manager, before he left and was told the Kia engineer had found foreign bodies in the oil gallery which they believed to be blue paper. He asid it was likely the result of the service. He also said he could not tell me if repairs would be covered by the warranty or not as he had to wait for the engineer's report, but said in his opinion it was very unlikely to be covered. He thought the paper had got in at the service, either through the oil filter or the oil filler at the top of the engin. This is extremely unlikely and appeared to be a cop out.
Evans Halshaw e-mailed me a copy of the engineers report on 30th April and said fault was not covered by warranty. Indicating the a failure was due to these foreign bodies blocking the oil galleries. The report also indicated scoring of the oil pump but did say how this could have been caused. Evans Halshaw had previuosly said there were heat marks on the oil pump but this was not mentioned in the report
I forwarded a copy to the independent garage who had carried out the service. Like me they did not agree with the findings.
Although they disageed with the findings, the indepndent garage, because of the hassle and cost of taking it further, agreed to put the car right at their expense.
When they collected the car, the dismantled engine much of it in card boxes and the gear box had been put in the boot. Once the car was off loaded from the transporter they noticed one of shock absorbers had failed due to the weigh in the boot. On opening the boot they were alarmed at what found. The engine had there abouts been completely dismantled and the parts thrown into carboard boxes. All the bolts were mixed together the pistons still had the conrods attached but the tere was nothing to indicate which cylinder they were from everything was areal mess. To ensure we got the car back quickly they replace the engine with a secondhand one engine (done 9000 miles). Once the car was ready they contacted Evans Halshaw who after some arguing agreed to replace the shock absorber.
We have been down to the garage to look at the state of the engine. After examining it and seeing pieces of paper over various parts of the engine, the only conclusion you can come to it's origin, is small peices of paper being torn off when Evans Halshaw were wiping the oil from various parts of the engine as they dismantled it, not as a result of the service.
We have have sent several e-mails to Kia, detailing what as gone with photos attached. But all they say, is we will talk to Evans Halshaw. They seem to only partially read the e-mails as they seldom answer questions asked.
The main question asked was why the engine was completely dismantled, at their request, to diagnose what was wrong. We have not had an answer.
In another e-mail regarding the state in which the engine was put in the boot, the reply indicated there was some miscommunication between Evans Halshaw and our customer services team (Kia) regarding the reassembling of your engine. My wife had told Evans Halshaw that we wanted our car to be put back to how it was when we first went in with it. But this was ignored.
Kia did offer, as a gesture of good will, to refund the diagnostic fee of £60 (£50 + VAT) but we have not accepted this as we believe this does not adquately address all the issues, especially the cost the indendent garage incurred.
In all we were without the car for nine weeks and no courtesy car provided.
What we were intillay told that the timing chain may have jumped seems to be a problem with this particular engine in Kias and Hyundis.
Kia say they pride themselves on their 7 year warranty, but it appears they will try to wangle out of it if they can.
Peter Wright at Kia Bolton service desk is and and has always gone above and beyond. Fantastic customer service, really polite and positive. Genuinely seems to care.
Very disappointed with Kia over their customer service with regards to a parts failure. Sportage with 12,000+ miles on clock and less than 2 years old needs new drivers side front and rear disks. Kia garage and Kia uk stated to me that although the warranty states that maintenance items are covered for defects and workmanship regardless of mileage, that in this case it was neither.....!! They have stated that it is not a defect with the disks although they do concede that they should do far more mileage.
Must be me then that expects a major vehicle safety component to last more that 12,000 from new. Fully serviced by Kia but they will not honour their own words in their warranty simply stating the the service technician says the parts have not go defects..... my reading of the Oxford English Dictionary seems to differ..... is a warped front and rear not a component defect. Defective originates from failure and these disks have failed. A play on words I fear.....
All said and done it does appear when you google Kia complaints that I have joined a long list of many when it comes to Kia not honouring a basic principle. Another customer lost.....
Visited the Kia showroom at Middlebrook Retail Park with my dad on Saturday 30th June. As we arrived there was one sales executive in particular (who looked quite senior), that had noticed us park up and walk in to the showroom, however did not approach us for at least ten minutes of us being there. When he did finally approach us we asked if there was a Picanto on the forecourt for us to have a look at as I was interested in placing a deposit on one there and then after having a look inside of one. We were told that there was two cars of that particular model at their showroom, one which was being used as a service car and would not be back for 24 hours, and the other which was parked outside, but unavailable for us to look at as someone had placed a deposit on it already and was on their way over to collect the vehicle. Therefore he didn't feel comfortable with us looking. We were also informed that there was a 12 - 14 week waiting list for this model. He asked no further questions, didn't offer to take down my details to get in touch at a later date and instead just palmed me off - completely disinterested by my custom. This therefore has resulted in me looking elsewhere and I am now in the process of purchasing a different vehicle completely from one of Kia's competitors. Lost faith in this brand completely and will not be returning. Customer Service here definitely needs drastic improvement.
7 year or 100k miles warranty not to be trusted, it is a scam
I bought a Kia Sportage from new, all of the services were made at Kia, after the first 2 years, I noticed the clear coating was coming off the alloy wheels so I decided to take the car to Kia as its was still under warranty, everything went reasonably well. The issue came 1 year later when had the same issue happening again. They actually refused to change or repair the alloy wheels, stating the warranty only works once. I read all the documents I could find regarding this and nowhere it stats it only works once. I found this interesting, in essence if you have an issue with parts and Kia replaces it with another defective part, according to this, they think they can just go away from the responsibility. From there I decided to contact Kia direct and they told me that they cannot overrule a decision already made. As simple as. I wanted to share this with you all, this is more a aheads up to what you will be up against if deciding to go to Kia to purchase your vehicle. I personally won't go back to Kia. I will be progressing with the complaint further. 7 year or 100k miles warranty not to be trusted, it is a scam
Kia Sportage
The vehicle has now had four gearbox repairs done under warranty each time i have been told that i am not entitled to a courtesy car and i have to cover my own costs which has been around £680.00 as they have retained vehicle for over six weeks
Customer service has been no help!!!
Cheap cars with a long warranty and no support when it goes wrong. I run a fleet of 30 cars and Kia has now been removed from the list of cars my staff can purchase.
My review is for Kia Bolton and my sales guy Lee A. Picked up my new soul yesterday and am over the moon with the service I have received. I never once felt pressured or patronised which unfortunately I have been both by other big name dealers during my car search. Obviously it's too early to comment on any potential aftercare or service issues but I've got every confidence in this dealership. From the minute I walked in every member of staff I interacted with was great but a particular mention to Lee A who was a true gent and a pleasure to do business with.
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