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Review summary
KIA has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Kia Bolton absolute rubbish. Went in in March 2024 to buy a car but the system was down so promised a call back, and 16 months later it still never happened so I bought it somewhere else, now trying to BUY a service plan and promised a call from the service team, 7 days later still no call. Speak to Kia customer service and they send you to the dealer who never call back. If this is the service they offer when I am trying to buy something imagine how bad it would be if I had an issue. I have had 4 Kia's now and this will be my last one
DM Kieth Kia Leeds.
Absolute pleasure from ordering to picking up my new car.
Tony was extremely helpful and knowledgeable, and explained fully how the Motability Scheme works and how it would help me to purchase my new car.
He was instrumental in me choosing this route , as it had always worried me in the past.
Tony kept me informed regularly regarding when the car would arrive and when the adaptation work would be carried out.
The whole experience has been stress free and very straightforward .
I love the new Kia Sportage and would highly recommend the Leeds Kia dealership to anyone who wants an excellent buying experience.
I would have given them a 5 star review except for the fact that one person at the desk let them down .
I had a front camera replaced and when the work was don , the bumper was not put on straight . Had words with a certain individual that worked on the desk .
After trying to sort out the mess , I finally had a call from the service manager Bobbie !
He sorted it out with flying colours,excellent service ,polite to the point and extremely professional.
Hopefully the of his staff will take note of how it should be done .
Well done Bobbie. And thank you !
Today Monday 7th I walked into kia bristol to look at the price of a brand new picanto .I wandered around the showroom giving the salesmen plenty of time to acknowledge me AND NOTHING. I WONT BE BUYING A NEW CAR AT THIS DEALER.( shocking service) GO ELSEWHERE.
Kia Stockton absolutely appalling service, I was stupid enough to let a sales man talk me into a new car despite the other being only 2 years old, I realised I could not afford it when I got home so rang the next day to cancel That was on 14 th Dec , I am still waiting of my £200 deposit I paid that day despite telephoning almost daily, they tell you they will call back and never do, they have told me three days running they have paid it back into my bank account...I am still waiting their 24 hrs has turned into days. BUYER BEWARE
The service i received from Kia coatbrigde was ok not the Best the couldn't fix the problem with my car dispute being the main dealer the mechanic spent less the ten min on my car rest engine light drove it less than 5 min and could tell me if was my dpf fillter that needed replaced cost of 9ver 2k. Before that they told me it was the egr value which I replaced then it was a air flow sensor then a throttle body the truth of the matter is they don't now what the doing costing the customer a lot of money. My car still not fixed so I complained to Kia CEO and he got one of his senior customer service guys to email me a few days later I got a email say that they where sorry but they stand by there findings that the dpf on my car needs replaced and if I wanted a seconed opinion then please do I have had the car tested in there different garages and they can not fin3d a fault with the dpf so I contact Kia again and again I got sorry but please get a seconed opinion standard responce not listen that I have already done so . Long and short of it is they don't care and just want to rip customer off . Poor unprofessional service . Stay well clear of kia
I've only one thing to say about Draycotts Kia
in Sutton in Ashfield and Assistant Manager Craig.
Top garage, Top man.
Nothing was too much trouble and the car ticks all the boxes.
Many thanks Z 😊
Kia assistance is the worst service you could ever have. Do not buy it, or less you want to be lied to, and have no service offered. This is my experience.
I rang Kia assistance at 12.28pm today and asked for help due to our Kia car having a steering problem at the drivers wheel. The advisor knew I was a female on my own, and told me the Rac man will be with me about 1.5 hours but could be a bit later
I rang again 2 hours later ( 2.30pm) to ask where they were. and the Advisor who answered said someone will call you back from Dispatch in 10 minutes to give you a time.. I waited 45 minutes I had no response, I rang back and was informed by another contradiction the advisor this time said We dont call people back due to high demands. I enquired again when someone was coming the response was the times have changed its about 4pm Im looking at the tracker now,
Then later after that someone called me saying im looking at 5- 5.30pm now. due to other calls coming in.I said surely its first come first seved, the Advisor said no its priority, So I said So I am not priority a female on my own in the cold. The advisor could not answer.
Its disgusting,
Then I received a final call from a lady who rang me and said your looking about 8pm for someone to come now, and she told me to go to Tesco and get warm. this was about 4 hours after i first called .
It is a total rip off. It ended that I got help elsewhere and cancelled the job as this company can not treat customers with the service or respect.
i put a negative review of southend kia on here , they wanted to discuss it,
sounded caring but failed to follow up, i contacted them and a man phoned me he shouted at me on the phone left me shaking what appauling service
and no customer care, so rude il never forget it, we have two Kia,s both going to Romford Kia , have just used them difference in dealerships is oil and water
Poor customer service at the Wolverhampton branch. Would never get my car serviced here again. It returned back with a problem after its service and the team had no idea how to speak to customers. No apologies was given.
We had a long wait for our Kia Picanto, mostly due to the high demand because of the £2000 scrappage scheme. But the salesman kept us updated and did his best. I found them friendly and helpful.
Thursday 27th September 2018, I had my Kia Ceed booked in for its MOT.
I booked via the internet (Kia's Website).
The booking was confirmed and printed out.
The booking stated the day of doing the MOT, and whether I required AM or PM appointment.
I selected AM appointment.
When it was printed out the confirmation read: Drop off from: 8:30 AM, My details, Vehicle details, Order Summary and Booking details which stated MOT Test £39.00 and while you wait option.
I arrived at the test centre Edwards Kia Worcester at 10.30am.
This was the earliest I could get there due to work commitments.
I handed over the print out to a young female receptionist, who immediately shouted out Its Mr Xxxxxx. We have been waiting for you since 8.30am. You are now to late to have your MOT. I was given several options on what I could do. I could take it away and find someone else to MOT the car, wait all day up to 5pm and they would try and do the MOT or re book another day.
I could not re book or take away as the MOT ran out the next day.
The receptionist dug her heels in saying it was my fault as the appointment was 8.30am. I tried several times to explain that there was no time option on the internet other than AM or PM and that the “Drop of from: 8.30am” meant to me I could take the car in any time after 8.30am and before 12 noon (pm). I was prepared to wait up to 2 hours whilst the MOT was carried out. The female assistant aggressively advised that the drop of from 8.30am was the time the car was booked in. She did not understand what from 8.30am meant!!
After some 5/10 minutes of discussion with another assistant listening and almost laughing I gave in and accepted to wait from 10.30am to 3.00pm or later. I did this to save further embarrassment with other people listening.
I was told to sit in a chair in the corridor and wait, no drink offered, no offer to arrange for someone to collect me via their phone in fact no further communication whatsoever.
After 1 3/4 hours of waiting I manged to arrange via my mobile phone for someone to drive 12 miles to collect me. At spot on 3pm my phone rang, it was Edwards Kia saying the car was ready to collect. I started to ask if the MOT was successful the caller put her phone down and cut me off.
I was then driven back to Edwards (12 miles – 48 miles back and forth in total). I arrived at the garage at 4pm, The car had passed the MOT and I paid the £39.00 fee and was handed the MOT certificate. I was told the car was outside and left to go to the car. The female assistant ignored me.
This is not the first time I have had trouble with Edwards Kia Worcester. The service department lets down Kia as they try to come across as being superior beings to the customer. I am a business owner and spend a lot of time and money training my staff people skills. I seriously suggest Edwards Kia Worcester try a lot of training with its staff especially the service reception. What they need to realise it's customers like me who pay their wages and put a meal on the table.
I realise this rant will fall on deaf ears, but I and others will be the winners as I for one am about to purchase a new car as my Kia is 4 years old. Will it be a kia? The sales people are polite and helpful, this is ruined by the service desk personal. When I left the garage, I went to a local Mercedes-Benz garage and am very interested in what they are offering. I have 2 Kia's and my family between us have 3 Kia’s, this will come to an end.
Sorry Kia, get your dealers sorted out.
Phil
ADD ON:
Looking at the reviews here it looks as if Kia dealer customer service departments need to get there act together. I wonder if Kia ever read these reviews. The main issue is the service departments not the sales people, they are doing there best to sell, ware as the service departments are awful .My problem has now been written off by Kia and nothing has been done. NO HOPE!! I am some £80 out of pocket on taxi fares. Sales of new 68 plate cars very low, Maybe if service centres got there act together things might get a little better, don't hold you breath though.
Cambridge Kia - avoid as terrible service from my experience. I contacted them via Carwow; they took days to respond to me, made excuses their internet was down, and never returned messages.
They of course did not get my new car purchase of a Kia Sorento GT Line-S as I chose another Kia dealer to honour the deal instead.
Byron was my original contact; he emailed once; and then I never heard from him again and got flimsy responses from various other members of staff over CarWow over days saying their internet was down; and yet not responding to my messages re the car I was interested in.
I ended up liaising with Paul who yet again I was disappointed with as he did not fulfil my need for answers as a potential customer wanting to buy a new car. No follow up or response from them to my email about being disappointed. Very poor interaction with clients.
Snows, Slyfield in Guildford appaling customer service. They failed to find a fault with the rear window demist on my new Kia Venga. They insisted there was nothing wrong so I took it to another Kia Garage, where the young apprentice doing a systematic check, found a burnt out terminal. This resulted in having a complete new wiring loom installed. When I went back to Snows to inform them that they were wrong in their findings, they still insisted they were right. The service manager accused me of being rude and told me to get out of his office.
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