10 months ago
I had a lovely conversation with a courteous call agent.. She was helpful, empathetic and well trained.
10 months ago
Very happy with the assistance received to switch my energy plan! Thank you...
10 months ago
Representative solved an issue that I had previous communication about
I had to call CovaU customer service to organise a new electricity plan after installing solar panels. Maureen handled the whole process and secured a good rate on the new plan. Thank yopu Maureen
Im an existing CovaU customer & noticed on my bill that I am eligible for a discounted deal than what I currently have. Bhrigette assisted in arranging the new deal for me quickly in an pleasant & efficient manner. Very pleased.
Jessie was very helpful, patient and committed to quality customer service. Amounted to a good outcome with a positive result. Thank you Jessie.
Rave was very helpful customer service and problem solving.
Bhrigette was wonderful in resolving the queries I had around the electricity bills . She was quick and had a very good follow through on the various concerns I raised .
Maureen tingson helped me to do the account names update. Everything went smoothly and she is very pleased to help.
Was chatting to Jhon and he couldn't make it any easier. Changed over my gas plan in seconds and put in a request for the sales team to contact me to move over my electricity. Hopefully that goes just as smooth, overall a great experience.
Mark has been very helpful and have directed me to make payment with the right chanel to save on credit card fees. Mark is very friendly and a pleasant to deal with. Good job Mark.
Bhrigette Galvez is a nice girl and her service is very good. I am happy for her and CovaU.
Rave was great, he helped us with what we needed. No fuss and explained everything thoroughly.
RAVE gave excellent service.
Mark was very helpful. Thank you
I had some confusion regarding my recent CovaU bill, and was dreading having to make a phone call to resolve it. Then I noticed a link to a live chat. I clicked it, expecting a bot, but instead I got MARK! He very quickly resolved my confusion and my issue. What a surprise that was, to have an issue resolved so quickly and easily! Thank you Mark for the speedy, expert and caring assistance!
Bhrigette Galvez was extremely helpful and polite in answering my queries. She resolved my queries with ease and sent me a follow-up email instantly. Thank you Bhrigette Galvez. Job done well !
Very happy with my conversation with Rave who quickly understood the complexity of my query and sorted it out. Thank you.
Rave was super helpful in sorting out some billing issues I had. It took some time but excellent customer service from Rave
Mark was absolutely brilliant, rang up to get my concession card on the account and ended up with a further 15% discount by the time I hung up. He was articulate, bubbly, energetic and knowledgeable. 10 out of 10 :) Nice to talk to support that speak clear english!
Jessie was extremely helpful in assisting me to move my account from another energy provider. She was patient and very friendly and took her time to explain things to me.
Neil Vergara was very helpful.
Desiree was very helpful and fixed the issue quickly with good communication
Based on analysis of 7 reviews rated 1-2 stars for CovaU Energy
“I spoke with customer service person on 4th jan and she was very helpful”
“Got led to CovaU by Victorian Energy Compare website”
“The worst experience I've ever had with an Electricity supplier”
“Did not understand my query to have a controlled load installed at our house”
“However, no response came”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
CovaU Energy receives overwhelmingly positive feedback, with customers frequently praising the exceptional service and helpfulness of the staff. Reviewers highlight their experiences with courteous and knowledgeable agents who effectively resolve issues and provide clear information about energy plans and billing inquiries. Many express satisfaction with the promptness of service, noting that their questions are answered thoroughly and empathetically. However, a small number of reviews mention concerns regarding billing issues and service-related complaints, indicating that there may be occasional challenges in these areas. Overall, the sentiment is highly favorable, with consumers appreciating the attentive customer care and efficient problem-solving. CovaU Energy is regarded as a reliable choice for energy services.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.