Rave was very helpful on the phone and…
Rave was very helpful on the phone and helped sort out a billing issue quickly.

Rave was very helpful on the phone and helped sort out a billing issue quickly.
I was assisted by Rave, who helped me to set up my health care card details for CovaU Energy. He was very informative and helpful, and made the process an easy, clear one. Thank you!
Mark Adlaon personally took it upon himself to work internally with CovaU to include next gas meter reading days on Gas bills. Mark has always been very professional and courteous. Thank you!
Thanks to Maureen for her help and explain for all details Omar
Great streamlined service. Any question is answered on the spot and concerns are always addressed promptly.
Lotti was very helpful
I called the call centre for a billing issue. Minimal wait of <3 minutes to speak to a real person and I was transferred to Ms Bhrigette Galvez who was friendly, efficient and assured me she would follow up on my queries. True to her word she delivered. Great outcome. Thanks Bhrigette!
Bridget was brilliant, she listened to my needs and took care of my enquiry
I was assisted by Martin Edward Regino to have my connection restored after meters were changed. Martin was patient, courteous and most helpful. Thank you Martin, and CovaU. James M. Keogh Kooyong Vic.
Lotti was very understanding and super helpful.
Recently signed up with CovaU. I could not fault the service and experience I had doing this. Hannah was greatly helpful, I highly recommend the switch to this company not only for great pricing, but great all round and easy transaction
Was connected to LOTTI - she was very helpful and meticulous in checking up for me
Ana from customer service was really helpful in processing a refund when I had accidentally paid my bill twice. She was able to address and resolve my issue within 10 minutes. I’m very happy with the service and commend CovaU for having 24 hour customer service.
Ana is very supporting customer service representative. She went beyond her limits and helped me with my current electricity bill. True gem !!
MAUREEN WAS VERY HELPFULL AND POLITE
Lorna was great and so helpful
Angeli was a great help. CovaU does have the best service and rates! If you haven't given the CovaU a go I would recommend switching
Lotti was really lovely lady who helped me listened to me and look up for me and answer my queries; really appreciate your service … was such a great experience with her..
Great customer experience provided by Jhon. He was fast and responsive, under promised and over delivered - I was told the issue would be resolved on the following day, but it was resolved the same day. Very happy.
Thank you to Bhrigette Galvez for her exceptional customer service and prompt response and follow-up to our query. So rare these days and would definitely recommend CovAu for their competitive pricing and fantastic customer service from people like Brigette.
Based on analysis of 7 reviews rated 1-2 stars for CovaU Energy
“I spoke with customer service person on 4th jan and she was very helpful”
“Got led to CovaU by Victorian Energy Compare website”
“The worst experience I've ever had with an Electricity supplier”
“Did not understand my query to have a controlled load installed at our house”
“However, no response came”
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CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
10 months ago
I had a lovely conversation with a courteous call agent.. She was helpful, empathetic and well trained.
10 months ago
Very happy with the assistance received to switch my energy plan! Thank you...
10 months ago
Representative solved an issue that I had previous communication about
CovaU Energy receives overwhelmingly positive feedback, with customers frequently praising the exceptional service and helpfulness of the staff. Reviewers highlight their experiences with courteous and knowledgeable agents who effectively resolve issues and provide clear information about energy plans and billing inquiries. Many express satisfaction with the promptness of service, noting that their questions are answered thoroughly and empathetically. However, a small number of reviews mention concerns regarding billing issues and service-related complaints, indicating that there may be occasional challenges in these areas. Overall, the sentiment is highly favorable, with consumers appreciating the attentive customer care and efficient problem-solving. CovaU Energy is regarded as a reliable choice for energy services.
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