10 months ago
I had a lovely conversation with a courteous call agent.. She was helpful, empathetic and well trained.
10 months ago
Very happy with the assistance received to switch my energy plan! Thank you...
10 months ago
Representative solved an issue that I had previous communication about
Bill is definitely lower than last company. The one time I've had to contact customer service, the CS officer Mark was brilliant. He was friendly, knowledgeable, took accountability for the error made by someone else during signup and fixed the problem. There need to be more employees like him. Really happy.
I had the pleasure of dealing with Bhrigette Galvez who helped answer my queries in a timely manner. She followed up promptly and found that I was eligible for further discount. Been happy with CovaU since moving to them.
Angeli at Covau was wonderful She is friendly patient and kind. She combines this with her knowledge and efficiency. I definitely recommend her.
It was great experience of talking to and solving issue with Christian. It was not easy inquiry of overcharging by old energy provider and handle it so well. Eventually, proposed his efforts to solve it with no time waste.
Maureen was great 5 star effort from her. 4 star rating is because her colleague messed up quite badly. Maureen was great, toook ownership and resolved it for me. If Maureen had not been involved I likely would have gone elsewhere.
Lotti was very helpful and resolved the issue immediately
Neil gave me an extra discount without hesitating. Great service so far
Awesome work
I would like to thank Mark Adlaon for his professionalism and customer service, which was such a breath of fresh air. He was knowledgable about the different services, but had such a positive nature to worth with. He is certainly an asset to CovaU and I wish him every good. Anna Barber
I contacted the helpline and Jessy was super helpful. She made the process simple and easy for me. She was clear with what was required and knew precisely and is needed to be done. Appreciate her help and support.
I rang customer service enquiry about my account direct debit, I spoke with Daniel Ordanes who is very helpful. A positive experience
Excellent phone service.
Mark Adlaon, is an extremely professional individual, who did not give up on getting me on board Covau as a customer. First class service.
I spoke with Angeli about a referral credit issue and she was very helpful and followed up my complaint until it was resolved. Great service Angeli, thank you.
I had an excellent experience with Michelle Francisco at Covau Support. After struggling with being overcharged on my hot water bill and feeling unheard in previous calls, Michelle was a breath of fresh air. She took the time to thoroughly investigate my issue and successfully resolved it. Her attentiveness and professionalism were outstanding. Highly recommend her for reliable and effective service! I recommend covau as a supplier !
What a great experience! The help we received from Lottie was amazing & extremely useful. T hankyou Lottie & Team.
excellent to deal with
Excellent and efficient sign up service. Neil was friendly, helpful and ensured I fully understood the deal. Thanks!
Mark is my go to person at CovaU. He never fails to resolve any issue I have. Saves me time and effort and for thatr I am very grateful.
Mark Adlaon was such a professional, my transition from another energy provider was made so easy because of him. I am hoping that CovaU employs such a personable professional to replace Mark. Best of luck Mark on your new venture.
Based on analysis of 7 reviews rated 1-2 stars for CovaU Energy
“I spoke with customer service person on 4th jan and she was very helpful”
“Got led to CovaU by Victorian Energy Compare website”
“The worst experience I've ever had with an Electricity supplier”
“Did not understand my query to have a controlled load installed at our house”
“However, no response came”
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CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
CovaU Energy receives overwhelmingly positive feedback, with customers frequently praising the exceptional service and helpfulness of the staff. Reviewers highlight their experiences with courteous and knowledgeable agents who effectively resolve issues and provide clear information about energy plans and billing inquiries. Many express satisfaction with the promptness of service, noting that their questions are answered thoroughly and empathetically. However, a small number of reviews mention concerns regarding billing issues and service-related complaints, indicating that there may be occasional challenges in these areas. Overall, the sentiment is highly favorable, with consumers appreciating the attentive customer care and efficient problem-solving. CovaU Energy is regarded as a reliable choice for energy services.
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