Bhrigette , was able to check why my concession had not been applied . I had given this info on opening my account 2 mi this ago. She organised credit and has arranged for it to be applied .
Shawn was extremely helpful in fixing my mistake in paying my bill, ie: I used my old reference number. Shawn rectified the problem quite quickly and easily.
Lotti was very helpful and fixed my issue out very quickly and competently. Her manner was friendly and she was a pleasure to deal with.
Lotto was very helpful and well mannered
Bhrigette was very professional and helpful, she went out of her way to resolve the issue that I had.
Angeli was very nice and helpful and went to great extent to sort out the problem I had.
An excellent customer support. They guide you through your needs. They take take their time and they make sure that you happy with what you wanted. I myself had a nice outcome.
Kristian was very helpful and solved my problem straight away. Great service
Kristian is very patient to solve my bill issue
Jasper clearly and promptly helped me with a billing query I had with my CovaU electrcity and gas account. Clear communication and great service - thanks Jasper!
Good Simple To Understand Customer Support from Christian Over the Phone
Great, clear customer service and cheap rates
Christian was very helpful, good rates for our gas
Ana Aguiman is very patient and she solve my problem of electricity quickly.
Excellent Customer Service I had switched to CovAu for electricity and gas a few months ago after checking out rates on Vic Energy Compare. Since then I have had flawless customer service, but particularly this week from Neil who managed our moving house request with professionalism and diplomb. Huge shoutout to Neil for making an extremely stressful week that little bit better. Highly recommend CovAu for anyone sick of retailers with shoddy customer service!
Issue was resolved swiftly and communication was clear and easy to follow. Kristian was amazing!!! Definitely a valued employee.
Today I was very happy to talk with Jhon. He was able to help and give advice on how to sign up for an account to view online. You were very helpful and patient in explaining. Thank you very much.
Hi Bhrigette, thanks a lot and appreciate for your work towards the customer, very to that it was you who gave me all the information, explanation and benefits of using the covau energy, spending lot of time really happy for that, Keep up doing the good and hardwork. once again thank you. Ahmed
Very nice person. Really helpful.
I had put wrong reference number in when paying my bill. With a simple phone call. Lotti helped me out & she even gave me a call back letting me know the problem was solved
Based on analysis of 7 reviews rated 1-2 stars for CovaU Energy
“I spoke with customer service person on 4th jan and she was very helpful”
“Got led to CovaU by Victorian Energy Compare website”
“The worst experience I've ever had with an Electricity supplier”
“Did not understand my query to have a controlled load installed at our house”
“However, no response came”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
10 months ago
I had a lovely conversation with a courteous call agent.. She was helpful, empathetic and well trained.
10 months ago
Very happy with the assistance received to switch my energy plan! Thank you...
10 months ago
Representative solved an issue that I had previous communication about
CovaU Energy receives overwhelmingly positive feedback, with customers frequently praising the exceptional service and helpfulness of the staff. Reviewers highlight their experiences with courteous and knowledgeable agents who effectively resolve issues and provide clear information about energy plans and billing inquiries. Many express satisfaction with the promptness of service, noting that their questions are answered thoroughly and empathetically. However, a small number of reviews mention concerns regarding billing issues and service-related complaints, indicating that there may be occasional challenges in these areas. Overall, the sentiment is highly favorable, with consumers appreciating the attentive customer care and efficient problem-solving. CovaU Energy is regarded as a reliable choice for energy services.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.