CovaU Energy Reviews

Customer service rep very helpful and service oriented; my main issue was with the phone line - obviously from overseas and fairly hard to hear well.

Absolutely impressed with the Chat service with CovaU. Customer Service is handled offshore however there is no barrier at all as the staff have excellent knowledge and respond with professionalism and a very friendly manner.

I have just been contacted by Origin energy my current electricity provider to say we have lost you to CovaU. The problem is my wife and I have never heard of CovaU or spoken to them about moving our electricity with them. I feel violated, stressed and feel like they are a scam to do this. I would never consider CovaU in future. I have instructed Origin to reject this transfer. I would give them zero stars if I could. Dodgy

Von has helped me with my issues related to the invoice and updating my personal information. He has taken in a lot of different requests but patiently he helped me with each one of them. I am glad that my issues are resolved and the service is excellent.

MEGA Made Electricy Great Again

Thank you so much to Covau Energy and the staff Maureen,she is always very patient to listen to my questions and problems that i encountered.Moreover always repsond to and fix those problems efficiently.Thank you so much again to Maureen,otherwise i can't move to a new house with electricity disconnection and connection smoothly.

Upgraded our meter. The distributer switched us to an on demand tariff which resulted in higher bills. Through Bhrigette, CovaU was able to request the tariff change back to flat rate and then retrospectively apply credits.

Spoke with Jessica Castaneda and she helped me to change to a better plan much quicker than it usually takes with other suppliers. Highly recommend.

Contacted covau to see what they could offer for our energy requirements and Jesse very kindly helped me change over to this company. Couldn’t believe how muc cheaper the rates are at covau compared to other energy companies we have used in the past. Actually looking forward to our first power bill from Covau. Keep up the great work Jesse 😀

Thanks alot

Bhriget Galvez was very patient and thorough in helping me to streamline my payment system She answered all my questions and concerns in a very professional and respectful manner I highly recommend her Kind regards Thomas Stonehouse

I had a great experience chatting with Jhon Bance about best plan I can be on, he got me the best and cheapest plan very quickly, I appreciate your assistance Jhon. I recommend y'all speak to Jhon about best plan to save money in this great economy.

Angeli assisted me when my name was used to fraudulently open an account for this I’m grateful

The phone was answered by a human called Lottie after only a few seconds which is a big tick. Customer service was excellent and Lottie was very professional.

Bhrigette Galvez should get a raise! I contacted her today as I am transferring out to Covau and the new retailer claimed that COVAU has declined my transfer request when in reality they never sent it. After doing a thorough investigation she gave it to in writing and at no point she was being pushy/rushing or her demeanor change so much so that I'm now working with her to see if COVAU can match the rates of my new retailer so I can stay and enjoy the awesome customer service given by her. Mind you it was my idea to retain myself not hers since I discovered the new provider lied to me which doesn't sit well me. She even went as far as providing all the ref nos and code for transfers via email and patiently waited while I received the email and answered all my questions with professionalism. I really do hope COVAU can retain me! Cheers Yogi

Maureen was polite and helpful. Issue resolved first time.

The service I received from Bhrigette Galvez in customer service is excellent. I have contacted her on 2 occasions now and she has been both very helpful and efficient.

Thanks Kristian for your help