CovaU Energy Reviews

What can I say they are the cheapest an nicest company I have every dealt with can't fault them. Rang up an Jasper answered all my questions anode sure I was on right plan, I have saved 30% atleast since switching to them

Great and helpful service

Easy to contact and good knowledge of the process

Great service. Quick and friendly.

Clear plans and pricing with good customer service - I was able to call their 24 hour customer assistance team on a Sunday afternoon after seeing that there was a better discount available on my electricity plan on my last bill, and Bhrigette helped me in having the new discount applied to my current billing period seamlessly and followed this up with a quick confirmation email.

Ana Aguiman help set up my electricity and was very patient and gets things done! Was very easy and straightforward and got amazing customer service!

Price offered was 27% less than amount shown on the Victorian Energy Compare website. Initially rates shown on Energy Compare website were the same as what I am paying with current provider. Well worth a 'phone call and the time taken to chat to CovaU

Helpful, informative and willing to explain each detail of the process along with all options. Can certainly recommend.

Mia was wonderful in helping me with my account and showed so much patience and kindness! The prices are also extremely competitive, highly recommend :)

Had a chat with the customer service representative regarding my change from simply to covaU and she was really helpful and considerate.

Jose has been very helpful , fix all my queries over the phone , effective and efficient , friendly ! Awesome experience , an asset in the company .

My account 1266844 was sorted straight away and the person was so helpful and polite

I can't get my head around all these positive reviews when We have had nothing but problems with Covau (for 10 months), and weve spent hours on the phone with them sorting out incorrect bills, incorrect information, and incorrect lodgements on their end. Even our electrician told us he has never come across such a difficult company to work with. After almost 10 months with them we've finally switched to a different provider. And surprise surprise, they've sent us a bill for the last month when we weren't even their clients anymore. Poorly run with overseas customer service. Avoid Covau at all cost. Dont make the mistake we did and follow the advice of comparison sites. UPDATE SINCE Covau wrote back below. This is for you covau: How ironic that it's been over a week since I challenged this new invoice for services not rendered (and we haven't even been a customer for many weeks, and you even acknowledged our departure via email) and I have had NO response from your support team, but you have time and energy to publicly write to me, so as to not look bad. How sad. True customer service is evident by what takes place behind the scenes, not in these public forums.

Von, Justin and Jhon helped me with a very complicated issue and we’re so sweet and genuinely wanted to figure it out for me. I would recommend CovaU to anyone I know, they’re immaculate and I’m grateful for their service.

Good value thank you.

Jessie was very helpful and quickly resolved my query. It was a pleasure doing business with her.

Soke to Heidi - provided excellent service & clear help & advice, ensuring that I understood whole process, end tariffs etc

Excellent service for ms hidi