10 months ago
I had a lovely conversation with a courteous call agent.. She was helpful, empathetic and well trained.
10 months ago
Very happy with the assistance received to switch my energy plan! Thank you...
10 months ago
Representative solved an issue that I had previous communication about
I rang up to connect my new home of residence in Queensland to Covau for Gas. They were extremely efficient and the process from start to finish took under 15minutes. The process was less painful than other companies I have had to deal with for connection of Utilities.
I was a little confused with the billing but the operator explained it clearly and resolved the issue
they helped me out straight away
Awesome service made process easy
Easy access to the account and easy way of payment,also two months billing period work's fine for me.
Good customer service
It was very good
Helpful, good service, Power got connected quick.
Answered phone call promptly and staff member knew her stuff .Answered my query and set up my payment. instantly
Did not understand my query to have a controlled load installed at our house. The query was supposed to begin the process of applying for a second metre installation with the energy network. However after multiple attempts at explaining my request to the support technician, they told me that they completely understood me and would personally handle the request and respond by email. However, no response came. I followed up a week later and the technician then offered to apply a controlled load tariff to my account - not have a controlled load installed. I decided to give up and churn to an energy provider who has a better understanding of Australian distribution networks. But I didn't churn immediately because CovaU had competitive rates for my usage patterns, but in August this year the rates had an astronomical increase, making CovaU one of the worst value providers available on my network. Also, furthermore support technicians emailed me a link to Trustpilot and asked me to leave a 5 star review. I feel bad leaving a 1 star review because I get the feeling their employment may rest on positive review metrics, but I can't recommend CovaU in good conscious knowing they struggle to understand their role in Australian energy distribution and expensive rates.
They did a great job of helping me connect my power, she explained everything and made sure I understood , she was easy to understand and very polite 😀
great staff to deal with, cheap prices! no issues at all
Very helpful customer service. She was very efficient and actioned every thing I had requested. Thanks a lot
Very helpful staff, was able to clarify and update my issue promptly. They were also very understanding, so thank you!
I shop around every 12 months to get the best energy rates, both gas and electricity. This time COVAU weren't as competitive as others. When it came to settle my final bills, I was in credit. The ever helpful Bhrigette Galvez sorted it all out in a jiffy and organised a refund. If their rates are competitive in the future I will have no problems signing up again.
Excellent customer service
The covau employee that assisted me today was very friendly and professional. He resolved my issue very quickly. Thank You so much!🙂
Joshua was a great help, good service
Thanks CovaU
Great service, great price. I especially like that I have been given an email address direct to the person who served me and can use it anytime in the future.
Based on analysis of 7 reviews rated 1-2 stars for CovaU Energy
“I spoke with customer service person on 4th jan and she was very helpful”
“Got led to CovaU by Victorian Energy Compare website”
“The worst experience I've ever had with an Electricity supplier”
“Did not understand my query to have a controlled load installed at our house”
“However, no response came”
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CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
CovaU Energy receives overwhelmingly positive feedback, with customers frequently praising the exceptional service and helpfulness of the staff. Reviewers highlight their experiences with courteous and knowledgeable agents who effectively resolve issues and provide clear information about energy plans and billing inquiries. Many express satisfaction with the promptness of service, noting that their questions are answered thoroughly and empathetically. However, a small number of reviews mention concerns regarding billing issues and service-related complaints, indicating that there may be occasional challenges in these areas. Overall, the sentiment is highly favorable, with consumers appreciating the attentive customer care and efficient problem-solving. CovaU Energy is regarded as a reliable choice for energy services.
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